Many Tremendous Tourism Announcements

Last week was certainly one for the record books as TOTA and CCCTA both hosted our first-ever virtual Annual General Meetings followed by our first joint virtual Summit. The event was two days of sessions meant to inspire tourism operators to Move Forward Better through Recovery, Resiliency, and Regeneration.

I want to congratulate our teams who all worked tirelessly to put the sessions and the entire event together and to all of our sponsors and partners, including Western Economic Diversification Canada, Apps Canada, GreenStep Solutions, TELUS, Air Canada, and YLW Kelowna International Airport. A special thank you to Mission Hill Family Estate for hosting the virtual wine tasting.

Of course, without the participation of our stakeholders and other tourism colleagues, the event would not have been the tremendous success that it was and I want to thank the 600+ people who registered.

As a virtual event, many aspects will live beyond the days of the event. Here's how you can connect:

Keynote & Panel Recordings

All keynote and panel presentations are available to watch and rewatch at any time until December 25, 2020. Simply register, login to access the virtual Conference Centre, and go to the Auditorium (sign in virtual conference centre) or Agenda (top navigation bar).

The TOTA team will share highlights of the sessions over the coming weeks, starting with the opening Keynote, Anna Pollock and Bill Reed: The Power of Regeneration To Transform Tourism.

---

Silent Auction

The virtual Silent Auction will continue until 4 PM on December 15. Anyone is welcome to place a bid on the tourism experiences, accommodations, and business services. Simply create an account on Bidding Owl and follow the steps to bid on your item of choice.

Proceeds from the silent auction will support tourism & hospitality students through the TOTA Tourism Excellence Scholarship Program.

---

Networking & Trade Show Booths

You can still check out the list of attendees and their LinkedIn profiles to connect with fellow professionals interested in responsible tourism and continue the conversation about Moving Forward Better.

The Trade Show booths will remain in the Exhibition Hall until December 25, with links and downloads at your fingertips. The booth chat will not be monitored but feel free to reach out to the companies by email.

---

TOTA Board of Directors

At the TOTA AGM, we announced our new board of directors:

• Michael J. Ballingall as Chair (previously Vice Chair), Big White Ski Resort, Boundary

• Sandra Oldfield as Vice-Chair, Elysian Projects & Fortify, Oliver

• Gordon Fitzpatrick as Secretary-Treasurer, Fitzpatrick Family Vineyards, Peachland

• Don Brogan, Coast Oliver Hotel, Oliver

• Beverly DeSantis, Tourism Kamloops, Kamloops

• Jessica Dolan, Ramada & Coast Penticton Hotel, Penticton

• Glenn Grant, BC Wildlife Park, Kamloops

• Lyndie Hill, Hoodoo Adventures, Penticton

• Meira Larose, Cedar Haven Resort, Clearwater

• Patricia Leslie, Andrew Peller, Oliver

• Monica Seys, Shuswap Marina, Blind Bay

• Andrea McFadden, Okanagan Lavender & Herb Farm, Kelowna

• Steve Rice, Gold Country Communities Society, Spences Bridge

• Dale Sivucha, Coast Capri Hotel, Kelowna

• Kathrin von Andrian, Myra Canyon Ranch & Kelowna Stables, Kelowna

Welcome back to our returning board members and welcome to the new directors. We say farewell and thank you to the directors who have completed their term.

---

Welcome to New B.C. Minister of Tourism, Arts, Culture, and Sport

Last week the Province of B.C. announced Melanie Mark as the new Minister of Tourism, Arts, Culture, and Sport. We welcome the Honourable Melanie Mark to this new portfolio and recognize that the coming months will be extremely busy as we collectively work towards Moving Forward Better and to ensure the tourism industry is able to meet the challenges of today and the months to come.

On a final note, we want to express our appreciation to Minister Lisa Beare for her dedication to our industry over the past several years.

- Glenn Mandziuk, TOTA President & CEO

---

Connect With TOTA

---

TOTA AGM & Summit Sneak Peek

The TOTA and CCCTA teams have been working hard to prepare for the 2020 AGMs & Virtual Tourism Summit this November 25 and 26.

We are going virtual this Summit 2020, using features never before seen at a TOTA or CCCTA tourism conference. There will be several ways to connect as a tourism community, including a virtual Conference Centre, Trade Show, Silent Auction, and Networking. The conference is free to attend through the support of Western Economic Diversification Canada.

Login information will be emailed to registrants shortly. Meanwhile, check out the event speakers and schedule to start planning which sessions to attend on BCTourismSummit2020.vFairs.com.

Here's a sneak peek of what’s in store this coming week:

Virtual Conference Centre - 2 Days of Virtual Sessions and Recordings
Discover 50 world-renowned speakers in 3 keynotes and 12 panels on the VFairs virtual event platform. Recordings will be available on demand for one month so be sure to register prior to the event.

From the Conference Centre Lobby (pictured above), you can easily navigate to the Auditorium, AGM Hall, Exhibit Hall, and Networking Lounge.

---

Virtual Trade Show
On the VFairs virtual event platform, visit exhibitor booths to learn about service providers, tourism businesses, and TOTA initiatives. Ask questions in the chat or schedule time for a one-to-one video chat with a representative.

Some of the exhibitors include:

• Apps Canada

• GreenStep Sustainable Tourism

• BC Hotel Association

• Access Now

• CRIS Adaptive Adventures

• Rethink2gether - Food Waste Action

• Air Canada

• TOTA Booths, including Biosphere Sustainability Certification, Accessible Tourism, and the Tourism Resiliency Program

• Symphony Tourism Services

• Thompson Okanagan Tourism Foundation

---

 Virtual Silent Auction
Bid on over 20 offers from businesses in the Thompson Okanagan region through the Bidding Owl silent auction management platform. This is your chance to support Thompson Okanagan students with the TOTA Tourism Excellence Fund.
 

Score a great getaway:

• Stay at Quaaout Lodge, Lakeview Motel, or Ramada by Wyndham Penticton.

• Wake up lakeside with a stay at the Summerland Waterfront Resort, The Cove Lakeside Resort, Wood Lake RV Park & Marina, or White Sands Waterfront Resorts

• Stay and taste at a winery, such as Spirit Ridge Resort and Tinhorn Creek Vineyards.

Get the full experience:

• Kamloops Winter Experience with accommodations, ski passes, coffee, cultural experiences, and wine tastings.

• Stock up on Okanagan Lavender & Herb Farm's hand made, small batch body, food, and home products.

• Race in the Merritt Crown to become mountain bike royalty.

• Hit the trails by bike or horseback with rentals from Myra Canyon Ranch.

• Okanagan Science Centre BYOB (Bring Your Own Bubble) Private bookings and planetarium show.

• Sample Quails’ Gate Estate's award-winning Collector Series wines while enjoying panoramic views of the vineyards and Okanagan Lake.

• Kootenay Adaptive Sport Association 2 hour Myra Canyon Trestles guided tour on an off road hand cycle or adaptive mountain bike.

• Let's Go Wine Tours guided Kelowna or Okanagan wine tour.

Enhance your business:

• Rethink2gether food waste consultation to reduce food costs.

• Elysian Projects corporate training session with BC wine industry trailblazer Sandra Oldfield.

• GreenStep Solutions sustainability assessment.

You can set up a Bidding Owl account prior to the event and opt in for email or text message notifications.

Register Now or see Silent Auction Items - more will be added as we near the event.

---

Virtual Networking
Summit 2020 has many opportunities for virtual networking so you can connect with your fellow professionals interested in responsible tourism. Some Summit registrants shared their LinkedIn profile - get a head start with networking before the event by checking out the list of attendees and their LinkedIn profiles.

You can also make serendipitous connections with Glimpse one-on-one video chats in a round-robin style networking. Each call lasts a few minutes, with the option to add more time to continue a great conversation. After each call, you get an email with the contact information and option to connect on LinkedIn.

Glimpse will be available for networking on November 25 from 6:00 to 7:00 PM, and November 27 from 2:15 to 2:45 PM.

Register for Glimpse before the event:

1. Go to the Glimpse website or download the Glimpse mobile app

2. Make an account and add to your profile

3. Join the networking room - Room Key to be provided

Questions about Glimpse? The CEO & co-founder of Glimpse will be moderating the networking sessions and will be available to chat in the waiting room or at the Glimpse booth in the Exhibition Hall.

---

Connect Globally & Locally
Hosting a virtual event has allowed us to connect with people both near and far, to get diverse perspectives on responsible tourism practices. The Summit will feature Canadian speakers from BC and the Nuu-chah-nulth territory on Vancouver Island, Alberta, and Ontario, as well as international speakers from USA, United Kingdom, Spain, New Zealand, and Australia.

There are currently over 350 registrants, from close to home, across Canada, and as far as the United States, Mexico, the United Kingdom, Portugal, Spain, Sweden, India, Jordan, Montenegro, Papua New Guinea, Taiwan, and more.

---

Ready to learn, strategize, collaborate, and move forward better than before?
We are excited to host this line up of world-renowned responsible tourism speakers and try out some innovative new software. If you have any questions, feel free to email the events team at Summit@TOTABC.com.

We look forward to connecting with you virtually at the TOTA & CCCTA AGMs and Summit.

---

Connect With TOTA

---

Recent News Highlights

---

Latest Research

The Good News(letter) | Nov 20

Through all the changes and uncertainty, we have been continuously inspired by the resiliency and innovative spirit of the people behind the headlines, numbers, and figures. The Good News(letter) features a remarkable story from our region, plus a snapshot of regional and global good news. Brought to you twice a month.

---

This edition of Good News is brought to you by Mike Overend, TOTA's Director of Sustainability, while braving the rain at Knox Mountain Park in Kelowna

---

Feature Story:
En Route Travel Canada 

Kimo and Joanne Linders of En Route Travel Canada specialize in offering an innovative range of flexible, pre-booked RV itineraries to European tour operators. Their business model is 100% reliant on overseas travelers and open borders - 2020 presented a challenge. With the average Canadian RVer only venturing about 200km from home, pivoting by offering routes to the local market was not a viable option.

Instead, Kimo and Joanne took this summer as an opportunity to fine-tune their product, covering 12-thousand kilometers of ground on an RV adventure of their own. Since the first months of the pandemic, Kimo and Joanne have been gathering resources and staying on top of best practices and regulations, including through support from the Tourism Resiliency Program, to make the change in plans a reality. They were able to discover new experiences to add to itineraries, establish new partnerships, create themed trips, and optimize their offering - laying the groundwork for what's ahead.

---

Caravan Farm Theatre in Armstrong has announced they will still be able to offer their beloved Winter Sleigh Ride Journey this year - with protocols to keep everyone safe and a theatrical experience like no other.

"Good News... We're still here & open! 😊" - Community-minded Art Up Studios in Penticton has remained a safe space for artists of all levels. Their private family or "bubble" workshops are a great way to connect & get creative!

Kelowna local Dustyn Baulkham of Rebellious Unicorns just won Canada's LGBTQ2+ Young Entrepreneur Award at the 2020 Business Leadership Awards!

An innovative company is building affordable "Ecoboats" out of discarded plastic bottles - helping to keep plastic out of the ocean and improving livelihoods in Cameroon, Central Africa.

Businesses in Snowmass Village, Colorado, have cashed in more than $81,000 thorough “Love a Local” voucher programs which gave residents $25 vouchers to spend at local shops and restaurants.

---

Do you have good news or a remarkable story you'd like to share?

---

TOTA - CCCTA AGMs & Summit - 9 Days Away!

Moving Forward Better: Recovery, Resiliency, and Regeneration

Presented Virtually on November 25 and 26, 2020

Thank you to those of you that have taken the time to register for the upcoming TOTA - CCCTA AGMs and Summit. We are very pleased to jointly host this virtual two-day event with the Cariboo Chilcotin Coast Tourism Association (CCCTA) on November 25 and 26.

While COVID-19 means a different world and a new way of meeting online, it has also enabled us to feature a wide range of speakers and panelists from both home and around the globe, who we believe will be interesting, informative, and inspirational; something we are all in need of.

In addition to the 12 panels in two streams featuring over 50 renowned presenters, there will also be a virtual tradeshow, several networking opportunities, and 6 major keynotes including:

• Anna Pollock - Conscious Traveller

• Bill Reed - Integrated Design Inc and Regenesis Group

• Geoffrey Lipman - SUNx Strong Universal Network

• Jeremy Sampson - Travel Foundation

• Rochelle Turner - MaCher

• Michael Shellenberger - Environmental Progress

We are also very pleased, through the support of Western Economic Diversification, to extend complimentary registration for the entire event. For those that are able, we do ask that you consider making a donation (of any amount) that will help to support the annual student bursary program for the coming year.

Two days, a line-up of great speakers, an opportunity to connect and learn, all available for free! We look forward to seeing you!

---

Recent News Highlights

---

Latest Research

Join Us for the TOTA - CCCTA AGMs and 2020 Tourism Summit on November 25 to 26

Moving Forward Better: Recovery, Resiliency, and Regeneration

Presented Virtually on November 25 and 26, 2020

There are many firsts for this year's event, not the least of which is that for the first time we will not be together in person. We are, however, very excited that the technology we are using will not only allow you to network with other attendees, speakers, and panelists but will enable you to meet with businesses on the tradeshow floor and participate in an online silent auction.

Another first for this year is the collaboration with our colleagues in the Cariboo Chilcotin Coast to bring to you this joint 2-day event. Both of our tourism regions have experienced significant challenges in the past several years due to wildfires, floods, landslides, and, now, COVID-19. Working together we have been able to secure an outstanding lineup of speakers and panelists that we will help to support, redirect, and motivate all of us for the year ahead.

Finally, through the support of a variety of corporate and public partners, this year's virtual conference is offered without a registration fee. We hope this enables more of our stakeholders within our region as well as those interested in tourism businesses and partners outside of our regions to take part in this event.

Watch the Summit 2020 Introduction to learn more about the event schedule:

We ask and encourage those of you that are able to participate in the option to DONATE when you register, as the funds raised will continue to support our ongoing commitment to the TOTA Tourism Excellence Scholarship Program for post-secondary institution tourism students.Those that register and donate $50+ before November 10 11:59 PM have the opportunity to experience a Virtual Wine Tasting hosted by Mission Hill Family Estate Winery on November 25.

Saying "this has been a difficult year" does not even begin to scratch the surface of what our industry has gone through. We hope this unique virtual event will enable you to take time to stand back from the day to day challenges, consider varied perspectives, and hopefully have some virtual or even real fun along the way.

---

Recent News Highlights

Ideas Labs Sessions Co-Hosted by TOTA & Salmon Arm Roots & Blues Festival

TOTA is co-hosting Ideas Labs topic "Leveraging Technology to Pivot Your Business" with Salmon Arm Roots & Blues Festival. Discuss how technology can evolve business models, visitor services, and experiences with other businesses from around B.C.

There are openings for these upcoming sessions:
TODAY, Nov. 9, 2020 @ 2pm
Nov. 13, 2020 @ 10am session starts
Nov. 16, 2020 @ 2pm session starts

Learn More & Register

Mental Health Support

TOTA has partnered with the Canadian Mental Health Association Kelowna and Thoughtfull Workplace Wellness Strategies to connect tourism business with mental health supports. The TOTA website has a list of free resources for individuals and businesses, as well as information on special rates for Tourism Resiliency Program participants.

Read More

---

Latest Research

Connect With TOTA

The Good News(letter) | Remarkable Stories

Through all the changes and uncertainty, we have been continuously inspired by the resiliency and innovative spirit of the people behind the headlines, numbers, and figures. The Good News(letter) features a remarkable story from our region, plus a snapshot of regional and global good news. Brought to you twice a month.

---

This Good News segment is brought to you by Lucie Eger, TOTA's Industry Communications Specialist, from a small German town no one has ever heard of.

---

Feature Story:
Okanagan Lavender & Herb Farm

Okanagan Lavender & Herb Farm is a small, family business with community and sustainability at the heart of everything they do. Opening the farm to visitors was not a reality this year - but operations have continued through the online store. Along with farm grown-and-produced products, you can find a series of workshops and recipes on their website. Things have been very different, but Andrea McFadden, her family and staff have found ways to keep their spirits high and business running - while giving back to the community.

Since visitors wouldn't be coming by for guided farm tours and leaving with a package of herbs or seeds this year, they decided to set up a mailbox on the farm's fence instead so locals could help themselves to free seeds for their gardens. As a gift of appreciation, the farm has also donated over 150 custom hand balms and 100 dry skin toners to frontline workers in the Okanagan.

Holiday shopping season is around the corner (or already here, if you're good at planning ahead), and small businesses value your support - now and always. Shopping local is good for the planet, good for the soul, and creates a positive ripple effect throughout your community.

---

• Despite a drop in out-of-province visitors Miska Haven Bed & Breakfast says a rise in ‘staycations’ has helped make up the difference - and they're happy to offer more locals an escape into nature this year!

• Speaking of staycations - Summerland Resort is offering a new "Date Night" package for a Friday eve mini getaway, complete with a bottle of local wine and optional dinner from Brodo Kitchen waiting in your fridge.
  

• On top of raising $1,975 in support of Cystic Fibrosis Canada, UBC-O JDC West's Chillin’ for Charity campaign donated ice cream treats to seniors at a Kelowna retirement home this year & supported an elementary school's breakfast program. :)

• Finnair introduced an initiative called "Taste of Finnair", selling their typically in-flight business class meals in grocery stores for an "everyday luxury" experience and to create opportunities for previously laid off staff!

• A Brazilian chef is harnessing food waste to empower communities with cooking courses using food scraps and education on home-growing produce. (Fun fact: did you know banana peels are packed with nutrients and can be incorporated into savory and sweet recipes?)

---

Do you have good news or a remarkable story you'd like to share?

---

A Memorable November

I have always found November to be a rather nondescript month. Summer a distant memory; the beautiful days of fall have begun to turn chilly. The total hours of sunlight are diminishing quickly, and the festivities that mark the Christmas season are still too far into the future to lift your spirits.

However, in true 2020 fashion, this November is serving up a variety of novel situations that are sure to make it anything but dull.

On the light side, many television series, new and returning, that would have typically debuted in September have moved their new season start dates to November. Nothing better than finally being able to catch up with some of your favourite shows, particularly as the daylight shortens.

Much more seriously, the US Presidential Election taking place November 3 has been a cause for discussion and debate as the entire world waits and watches. Regardless of which party and leader are ultimately victorious, the potential ramifications are concerning.

If you believe the farmer's almanac, snow is coming and a lot of it, something all of our ski hills are eagerly awaiting. Should the meteorologists be correct, we will be skiing in November - some fresh air, fresh powder, and mountain sunshine will surely lift our spirits.

Finally, save the date for TOTA's virtual AGM & Summit on November 25 and 26. The tourism Summit will be cohosted by the Thompson Okanagan Tourism Association (TOTA) and our northwestern neighbour, the Cariboo Chilcotin Coast Tourism Association (CCCTA). Registration will open shortly, together with the details of the fantastic lineup of guest speakers and panelists who will take on the difficult topics facing our industry.

November is no longer a month sitting on the sidelines; this month is lining up to be a month to remember...

- Glenn Mandziuk, TOTA President & CEO

---

Connect With TOTA

---

Recent News Highlights

---

Latest Research

The Good News(letter) | Remarkable Stories

Through all the changes and uncertainty, we have been continuously inspired by the resiliency and innovative spirit of the people behind the headlines, numbers, and figures. The Good News(letter) features a remarkable story from our region, plus a snapshot of regional and global good news. Brought to you twice a month.

---

This Good News segment is brought to you from Giant's Head Mountain by Ellen Walker-Matthews, TOTA Vice President:

---

Feature Story:
"The Match Has Been Lit, the Fire's Back at Chute Lake Lodge." 

Over the past few years, a lot of hard work and dedication has gone into bringing Chute Lake Lodge, located just above the Naramata Bench between Kelowna and Penticton, back to life. With a history dating back about a century, the lodge has seen many hardships over the years and almost fell of the map.

2020 has come with a new set of challenges, but through all the changes, new guidelines, and regulations - the team at Chute Lake Lodge has created a well-rounded, four-season destination and experience for every sense of adventure. If you haven't visited in a while, you'll notice a lot has changed this year, including "glamping" tents, beautiful cabins, a sauna, and rentals for any outdoor activity you can think of.

The brand and experience the team at Chute Lake Lodge has created is all about cultivating connection - with nature, those closest to you, and with oneself. Following a mid-autumn hike through the changing trees, snowshoe excursion, or quiet paddle on the lake, guests can warm up at the restaurant serving handcrafted cocktails and Canadian lodge food. Wide-open spaces offer an added sense of safety and ability for locals to get away, disconnect, and (re-)discover the magic of what's been close to home all along.

---

• Despite some major curveballs, it's been a surprisingly good year for many wineries on Naramata Bench - some of the COVID-19 related changes have had a positive effect!

• The South Shuswap Chamber of Commerce is preparing to launch their Shop the South Shuswap Campaign - encouraging residents to shop local and support small businesses.

• Igloos in the Okanagan! Junction 3 Coffee House in Osoyoos has added cozy igloos so guests can enjoy their patio through the colder months!

• Global CO2 emissions show biggest ever drop for a half-year period (8.8%) in the first six months of 2020!

• Singapore Airline's pop-up restaurant inside one of their grounded A380 double-decker superjumbo jets - serving menus according to cabin class - sold out within 30 minutes!

---

Do you have good news or a remarkable story you'd like to share?

---

B.C. Election Results

I have always found that immediately after an election, there is a sense of letdown. I'm not referring to the results or who the winners and losers are, rather a feeling similar to the experience after a major championship such as the Stanley Cup or Super Bowl when you suddenly realize the season is over. 

Elections bring a sense of energy and focus on essential matters that often slip away in the days that follow. We talk about issues; we ask questions; we pay real attention to what is happening in our communities and our province. We are invigorated by dialogue and exercising our right to vote. 

I applaud every person who puts their name forward to take a stand and run for any political party. Whether you were on the winning side of the ballot or not this past Saturday, you did something that most of us would never be brave enough to consider... You took the time to run for public office. Thank you!

To those who were successful and will be part of the new provincial legislature, we know that it is difficult and often thankless work. It certainly does not get any easier when the election is over. You will always have those that agree with your decisions and many, who are generally more vocal, that do not. These are difficult days as we continue to deal with the continued fallout from the pandemic. Our citizens look to the government to make decisions that will help us stay safe and keep the economy strong and healthy.

We will all have to work cooperatively, collaboratively, and seek innovative ways of thinking to collectively move forward. It will be a formidable time and I wonder what we will be reflecting on the next time this province goes to the polls.

As well, I would like to congratulate Lisa Beare on her re-election. Minister Beare has been a tremendous support to the tourism industry over the past three years. While she may or may not be once again our Minister of Tourism, Arts, and Culture, I would personally like to thank her for all of her work and unwavering attention to this critically important industry in our province.

Glenn Mandziuk, TOTA President & CEO

Skills Development Survey

Not Another Survey...

I can hear the words as I sit to write this week's Manic Monday: "Glenn, we don't want to do another survey!" Well, like my mother often said to me when she would give me a bad-tasting dose of medicine, "Trust me, this will make you feel better."

Repeatedly we hear that a critical area of concern is in building the employee base in this region. Our team at TOTA is working to solve this issue, including the development of a specialized Tourism Professional Skills Training Program.

You may not feel better right away but this survey will definitely help us to support you in the near future. We believe this initiative will help to build a much needed base of trained employees.

Participants will receive training to develop specialized in-demand tourism skills, followed by a work placement to gain on the job experience to enhance the participant’s employability skills. The training will be delivered in a group environment, supported by a range of activities which may include counselling, vocational and/or learning assessments, work experience, job search skills, mentorship, referral to community resources, and post-project follow up.

Hiring graduates with these specialized skillsets will enable hospitality and tourism employers to focus on delivering high quality guest experiences and growing a sustainable and resilient business.

This unique program will focus on the areas of need that you as Tourism Stakeholders provide to us in the Skills Development Survey. Please take the time to complete this brief survey to help us better understand the employment needs of the industry.

If you are interested in hiring program participants for the 2021 peak season, you have the option to include your contact details and an Expression of Interest at the end of the survey.

It is another survey but one that can directly support the growth of the industry and your business in the future.

Glenn Mandziuk, TOTA President & CEO

The Good News(letter) | Remarkable Stories

Through all the changes and uncertainty, we have been continuously inspired by the resilience and innovative spirit of the people behind the headlines, numbers, and figures. To share the remarkable stories of resiliency and community, as well as leadership in sustainability, accessibility, and inclusion - the Thompson Okanagan Tourism Association (TOTA) is proud to introduce:

The Good News(letter)

Featuring a remarkable story from our region, a snapshot of some recent good news, and a little throwback from our archives. Brought to you twice a month.😊 

---

Maeghan and Jared Summers are the proud owners and operators of the Noble Pig Brewhouse and its sister property, Forno on 5th, both located in Kamloops. With a true passion for supporting their community in any way possible, they have turned the many challenges of the COVID-19 pandemic into opportunities to give back, re-invent, and inspire. 

The Noble Pig has re-opened to serve guests with guidelines in place and a smaller menu - maintaining integrity by continuing to work in a scratch kitchen, with as many local suppliers as possible while maximizing flavour and minimizing food waste.

Maeghan and Jared temporarily closed their fine-dining inspired restaurant, Forno on 5th, due to challenges with limited capacity. A re-brand is currently in the works - stay tuned! Throughout the process, they have been continuously inspired by the support of fellow Kamloops restaurant owners. The hospitality community is coming together like never before to work toward a common goal.

"How Do We Support Each Other?"

After making the difficult decision to close their restaurants back in March, Maeghan and Jared's first thoughts centered around what could be done to support their team and community. They decided to give away over 800 meals to feed their team, their team's families, and the Kamloops community. Along with other restaurants, they donated large amounts of fresh produce and food products to the local Kamloops Food Bank, which "opened the floodgates" to more donations and, in turn, created opportunities for the food bank to provide healthy and wholesome options to the community.

Maeghan and Jared, your kindness and generosity is not only inspiring, but key to rebuilding a strong, resilient community and industry - Thank you.

---

• Canada is taking big steps toward banning single-use plastics - some hard-to-recycle plastics including plastic grocery store bags and straws will be out of use nationwide by the end of 2021.
   

• Hoodoo Adventure's events coordinator Nathalie Long will be climbing 8,848 meters (the equivalent of Mount Everest), within 24 hours - with the goal of raising enough funds to take 100 kids on canoe expeditions next season.

---

Throwback: Remarkable People

Here's a little something we found in our archives and thought was too good not to re-share (2-minute watch):

---

Winter Is Coming

Fall is definitely upon us and to quote Game of Thrones: "Winter is Coming."

There is no one who knows what to expect in the weeks and months to come but there is also no question that we will all have to continue to adapt and support each other as we maneuver through these uncertain times.

It is true that some tourism businesses, in some parts of the region did well over the summer period, however, that is not the case for the vast majority of the region's stakeholders. Uncertainty remains the only constant and as we wait for the second wave of the virus there is speculation, worry, and fear that many tourism operators will not be able to make it through to next spring.

Funding programs are being announced and/or renewed both federally and provincially and a variety of other programs will be available to provide support to both individuals and companies. We know that it is difficult to navigate this ongoing information and we want to reinforce that the Thompson Okanagan Tourism Resiliency Program (TRP) is designed to help you find ways to assist you.

Through the TRP, TOTA together with our regional partners, has been offering one-on-one meetings with Program Advisors, a variety of Webinars, and ongoing access to experts if required. We have put in place the opportunity to access Micro Loans through Community Futures, Human Resources, and Mental Health supports, and the newly announced Ideas Labs. Through a partnership with Okanagan College, we will soon be able to offer one-on-one Expert Business Mentorship coaching sessions in specific specialty areas.

There is no cost to be part of the Tourism Resiliency Program, simply register online and a member of our team is in contact with you. If you have any questions, call us at 1-877-431-8489 (ext 8).

Finally, on November 25th and 26th, TOTA will be co-hosting our annual AGM and Summit (virtually) together with the Cariboo Chilcotin Coast Tourism Association. We hope you will save the date and join us for an important dialogue on "building forward better."

"Winter is Coming" and we will continue to focus efforts with our many partners on bringing industry the resources necessary to get through it. We will all need to be creative, coordinated, cooperative, and to communicate our needs with a collective voice to ensure our issues are fully understood.

Glenn Mandziuk, TOTA President & CEO

New TOTA News Centre Launches

I am very pleased to announce the launch of the newly designed TOTA News Centre. Several members of our team have been working hard to create a more streamlined look that will make it easier to access the information you are looking for. 

Not only will you find articles and information on the latest news affecting the tourism industry, but this site will also house the Manic Monday CEO Message, TOTA Press Releases, Friday Fast Facts biweekly research overview, Breaking News, and the regular weekly Research Spotlight.

I encourage you to take the time to view the information available and to let us know if there are other things that you would find useful and that should be included or added to the site.

We know that now more than ever it is important to stay informed and have the resources you need to continue to move your business forward. Through the TOTA News Centre and the Tourism Resiliency Program Portal, we endeavor to provide access to timely and accurate information in a variety of areas.

Should you have questions or feel you want to have more direct assistance and a one-on-one meeting with one of our Tourism Resiliency Program Advisors please contact us at recovery@totabc.com.

- Glenn Mandziuk, TOTA President & CEO

TOTA CEO Appointed to Provincial Tourism Recovery Task Force

Last week I was very honoured to have been asked last week by Tourism Minister Lisa Beare to serve on the BC Tourism Recovery Task Force together with nine other business and industry leaders from around the Province.

Our focus will be on reigniting BC's Tourism Sector and enhancing its long-term competitiveness. The Province has allocated $50 million for the economic recovery measures to be directed by this Task Force. One of the goals for this group will be to identify gaps in other funding programs to ensure that the tourism industry will be supported at the broadest level.

As a group, I know we fully appreciate the magnitude of the work ahead. The additional industry leaders appointed to this Tourism Task Force include:

• Tamara Vrooman, President & CEO, Vancouver International Airport (Chair);

• Walt Judas, CEO, Tourism Industry Association of BC;

• Brenda Baptiste, Chair, Indigenous Tourism BC;

• Nancy Small, Chair, BC Destination Management Organization Association, Tourism Richmond;

• Ingrid Jarrett, President & CEO, BC Hotel Association;

• Rod Harris, adjunct professor, Royal Roads University;

• Richard Porges, Interim President and CEO, Destination BC

• Amy Thacker, Chair, BC Regional Tourism Secretariat, and CEO, Cariboo Chilcotin Coast Tourism Association; and

• a representative from the Labour sector, to be named.

As everyone is aware, recovery will be a long process; however, it will help to steward us through future crises if done effectively. In addition to working with this new task force, I am proud to actively engage with many other groups representing tourism in this region over the past several months, including acting as vice-chair of the Minister's Tourism Engagement Council, a representative on the Destination BC Tourism Marketing Committee, Chair of the BC Regional Tourism Secretariat, and Director on the Global Sustainable Tourism Council, to name just a few. All of these organizations and many more are striving to create thoughtful and meaningful initiatives to assist in bringing tourism back with a forward focus on sustainability and resiliency.

We will keep all of our stakeholders updated through regular communications as we work to utilize all available resources in the most effective manner and keep tourism viable and solvent for today and well into the future.

Glenn Mandziuk, TOTA President & CEO

Hospitality Professional Program to Support Okanagan Tourism Businesses through Additional Skilled Workers

The Tourism Resiliency Program (TRP) has now been in place for almost five months. Started as an initiative to assist stakeholders to navigate funding during the early days of the pandemic and to ensure their concerns were elevated to the government, the TRP has continued to grow and develop in scope. Today, over 780 stakeholders are engaged with TOTA’s TRP and our team continues to look for new ways to address the issues you are raising, and to source unique and innovative solutions where possible.

One message we have frequently heard is the desperate need for more skilled workers to assist the tourism industry on its road to recovery. While it will take a variety of initiatives to fully address this challenge, we are very pleased that the Province of British Columbia has announced just over $600,000 in funding for a new Hospitality Professional Program.

Based on identified needs within the hospitality sector, participants will be prepared for a variety of positions, including supervisory roles as well as training in computer software, marketing and sales, soft skills, industry certifications, HR/Management, project management, and accounting. The program includes 16 weeks of online training offered to eligible candidates through Okanagan College, further supported by 10 weeks of work experience with all costs covered.

The COVID-19 pandemic has forced many businesses within the tourism and hospitality sector to temporarily or permanently lay off employees, greatly impacting both the business and individuals. This program serves as an important opportunity in the rebuilding process and is another step in developing more resilience within the industry. We are proud to promote this valuable resource through our regional Tourism Resiliency Program.

For more information on participating in the program, please contact your local WorkBC Centre.

Glenn Mandziuk, TOTA President & CEO

Airline Industry Working Hard to Instill Confidence

The airline industry has been working tirelessly to instill confidence in travellers to book flights and once again travel by air.

We are fortunate that many airlines have indicated they see the Thompson Okanagan region as one of the first areas in Canada where air travel will resume more quickly than other locations. We have already seen increased capacity from Vancouver, Calgary, and Edmonton, and recently Air Canada reintroduce direct flights between Toronto and Kelowna, which other airlines are now looking to do. These are important routes for our region, however they will only continue if they are supported and the bookings are there.

Without question, it will take time before many people are comfortable flying and it is important that we help by providing information on the steps airlines and airports are taking in order to instill confidence in travellers.

Recently I received two videos, one from Air Canada and the other created by the Kelowna International Airport (YLW), outlining what to expect at airports and on flights and what each of them is respectively doing to ensure passengers’ safety and comfort. These videos assist in providing a thorough understanding of the protocols in place for flying during the COVID-19 pandemic and may help to alleviate some of the stress and anxiety that people are feeling.

I encourage you to take the time to watch these videos and, if you have the ability to do so, please share them on your own social channels.

The long term health of the airline industry is critical to tourism and we thank all of our airline and airport partners for the many steps they are taking to ensure the health and wellbeing of their guests, who ultimately become our guests.

Glenn Mandziuk, TOTA President & CEO

UN Policy Brief: COVID-19 Transforming Tourism

Today, August 31st is the last day of what many of us consider to be the “summer” season. It certainly has not been one for the record books, unless you consider the pandemic’s devastating effect on the tourism industry.

At TOTA, we have been working collectively to keep the industry updated on the facts and figures as they become available. Since March, the stats have been presented online through our weekly Research Round-Up and, more recently, the bi-weekly Friday Fast Facts. While a few of our communities and small pockets of the region reported relatively strong BC Restart Phase 3 visitor numbers in July and August, the Thompson Okanagan region in its entirety reported -25% domestic overnight visitors for the week ending August 23, compared to last year.

This week, the United Nations (UN) released the Policy Brief: COVID-19 & Transforming Tourism and a visual summary of findings on how the pandemic has impacted global tourism. The findings indicate that COVID-19 has adversely impacted the economies of numerous countries worldwide and will ultimately change the face of the tourism industry for years to come.

After almost a decade of staggering tourism growth, the dramatic downturns of this past six months could never have been imagined. The United Nations is now projecting dramatic impacts for the industry in 2020, with upwards of $1.2 trillion in revenue losses and more than 120 million tourism jobs at risk. The UN further indicates that, while many are not aware, the tourism industry employs 1 in 10 persons worldwide and, as a result, the unemployment rate in some countries may reach as high as 20% this year.

These are sobering numbers but it is critical we all know the facts and collectively understand the situation we are facing, including the industry and economic impacts. We can each raise awareness of these impacts to ensure support is in a place where it is needed. More than ever, we must work as one unified voice to drive the tourism industry forward.

TOTA continues to advocate on behalf of the industry and to provide programs and initiatives to assist our stakeholders through this crisis and through the difficult days yet to come. If you haven’t done so yet, we encourage you to sign up to our Tourism Resiliency Program and connect with our TOTA team to access programs and opportunities to assist your business.

Your success is our only goal and our only measure.

Make Sure You Have All the Facts

A lot has been written and discussed as it relates to the state of the Tourism Industry in British Columbia. Much has been misunderstood, inaccurately represented, or misleading. It is critical that we develop a shared understanding of the current facts.

The British Columbia Hotel Association (BCHA) together with the Tourism Industry Association of British Columbia (TIABC) are coming together to co-host a webinar to present detailed and accurate information on the present realities, challenges, and concerns faced by our tourism industry.

This presentation will provide clarity and important data, as well as outline the work these associations are doing to assist and steward the tourism industry to move forward. They will offer key messaging for the industry to better articulate and amplify the needs of our industry and will conclude with a Q&A session to answer any questions.

Tourism has been dramatically and negatively impacted by the COVID-19 crisis. While there are isolated stakeholders and locations in B.C. that have experienced an upturn in business over the summer, this is not widespread. More importantly, it does not negate the losses of the spring and the losses anticipated to continue into fall and winter.

The future of Tourism in British Columbia rests with all of us. This is our industry and it is our responsibility to ensure its long term viability for ourselves and those to come. One key component is to ensure we work collectively, speak knowledgeably, and present a unified voice.

Please make a point to attend this Webinar on September 2, 2020 at 1 p.m. Register below today and a zoom link with meeting details will be forwarded prior to the event.

Watch Recording

Finding New Ways to Assist Tourism Stakeholders

It is hard to believe that we are almost at the midpoint of August and more than halfway through summer. The heat can still be intense, but there are moments when it is clear we are slowly edging toward cooler nights, chillier mornings, and while fall may not yet be in the air, it is also not far off.

Summer has been much different this year as we are all too aware. While some businesses have flourished, the effects of COVID-19  continue to dramatically and adversely affect much of the tourism industry. As our research data and surveys indicate, visitation to the Thompson Okanagan is still down over 30% compared to last year, restaurants while busy are running at 50% capacity, and business insolvency continues to be in the range of 21% and climbing.

The Provincial and Federal support programs have been vital in keeping the tourism industry going through during the economic challenges of the past five months; however, this support will be even more critical as the year continues. Despite the brief summer reprieve, the losses, for the most part, are far greater than the gains, and many are unable to find a way through.

TOTA is continuing to provide information to the government on industry needs, highlighting concerns, challenges, and gaps that you have communicated to us directly.

We have also developed partnerships and opportunities to further address your expressed needs. The most recent program, announced last week is the THOMPSON OKANAGAN TOURISM MICRO LOANS initiative. Our Tourism Resiliency Program Advisors are assisting in coordinating this effort through the Community Futures offices in the Thompson Okanagan and can assist you in determining your eligibility for this funding.

To learn more about the new flexible Micro Loans available to Tourism Stakeholders in the Region, please connect with us through the Tourism Resiliency Program by registering online at TourismResiliency.ca/TOTA or register by phone by calling 1-877-431-8489 (ext 8).

The coming weeks, months, and years will present new and different challenges as we move into fall and winter, and our team at TOTA will continue to look for new ways to provide assistance. If you have any questions, feel free to connect with the TOTA team at recovery@TOTABC.com.

- Glenn Mandziuk, TOTA President & CEO

New TOTA Video captures Accessibility in a New Light

We are very proud to be releasing our newest Video "Accessibility in a New Light," this 2020 BC Day long weekend.

For several years, TOTA has been working closely with Spinal Cord Injury BC and Access BC to bring information and attention to the importance of "Access for All." We are honored and proud to have 3-time Paralympic Gold Medalist Sonja Gaudet to guide our work as our Accessibility Specialist. In more recent months, we have signed formal partnerships with CRIS Adaptive, Kootenay Adaptive Sports Association, Access Revolution, and Travel for All, with a goal to build inclusive and accessible tourism experiences in the Thompson Okanagan region.

As you watch this video and listen to the heartfelt comments, it is my hope that what you take with you is the importance of creating region-wide experiences that everyone can enjoy. Each of us has varying levels of ability, whether aspiring athletes, small children, aging seniors, or gold medal contenders. Whether we have a child in a stroller, use a walker, a cane, or a wheelchair, we all have a need that must be met so that we can fully take part in all aspects of life and engage with everyone around us.

We need to learn to appreciate that all that we are, and all that we have, is fragile and can quickly, and without notice, be altered. Abilities should not define opportunities, nor should they prevent any one of us from having the chance to participate and enjoy.

The tourism industry can help make a difference by thoughtfully working to create accessible experiences. To build hotels, restaurants, outdoor adventures, transportation, and so much more, designed to make it easy for those with ability challenges to take part.

The quote that I take away from this video is from Shelley Buchanan Gilmore, who so accurately notes: "We need to stop labeling how we are different and start to create a system where we are all the same."

I hope you will take time to watch this new video, share it with others, and think about how your business might make small changes to be more welcoming to all persons, regardless of ability.

Learn More About TOTA's Accessible Tourism Program

Happy BC Day Long Weekend, Be Safe, Be Healthy, and above all Be Kind.

- Glenn Mandziuk, TOTA President & CEO