News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
BC Workplace Accessibility Standards: Business and Industry associations virtual feedback session on July 4
Residents of British Columbia are invited to comment on how the government can best address barriers that restrict people with disabilities from participating in the workforce and accessing community services. The public engagement on the draft accessibility standards is open from May 31 to July 31.
The Province, in collaboration with the Provincial Accessibility Committee, is inviting British Columbians to comment on how the government can best address barriers that restrict people with disabilities from participating in the workforce and accessing community services. The public engagement on the draft accessibility standards is open from May 31 to July 31.
The public and organizations can share their input/feedback on the draft standards through:
The public consultation on draft accessibility standards is open and you are invited to provide input on BC's draft accessibility standards recommendations.
PAC is hosting a virtual workshop on July 4 - share your perspectives on the draft accessibility standards.
If you are unable to attend the Workshop, but would like to provide feedback, complete the Online Survey, or submit your written feedback to: AccessibleBC@urbansystems.ca
Applications Open for B.C. Employer Training Grant (ETG) Until March 2024
The B.C. Employer Training Grant is a cost-sharing grant program that provides employers throughout B.C. with skills training funding for their workforces, including prospective new hires. Employers can receive 80% of the cost of training up to $10,000 per employee, with a maximum annual amount per employer of $300,000.
Receive up to $300,000 for Skills Training
The B.C. Employer Training Grant is a cost-sharing grant program that provides employers throughout B.C. with skills training funding for their workforces, including prospective new hires.
The grant funding helps employers respond to their changing labour needs and helps develop a skilled workforce with the right mix of skills. In turn, this helps British Columbians access the skills training needed to succeed in today’s labour market, while increasing job security and supporting career advancement.
Employers can apply as often as they need and receive 80% of the cost of training up to $10,000 per employee, with a maximum annual amount per employer of $300,000.
BC Wildlife Park's Commitment to Access and Inclusion Continues with Fundraising for Playground Upgrades
The BC Wildlife Park in Kamloops has recently made significant upgrades to its facilities to increase accessibility and inclusivity. The park’s next focus for upgrades is the children’s playground, with plans to add inclusive equipment and sensory stations to allow children to play together.
In 2021, the BC Wildlife Park in Kamloops completed a project to pave all its pathways to make the park more accessible for people using wheelchairs, strollers, and walkers. As well, the park added powered mobility scooters and wheelchairs for visitors to easily explore the park. The washrooms were made accessible and environmentally efficient. And this was just the beginning of BC Wildlife Park’s commitment to access and inclusion.
Now, BC Wildlife Park has turned its attention to the iconic children’s playground. The current playground is over 23 years old and major upgrades are needed in order to bring it up to current standards and make it inclusive and accessible for children of all ages and abilities. While park priorities remain focused on animal care and welfare, children and families make it all possible.
Early playground renderings include accessible paths, inclusive equipment and sensory stations - all carefully designed to allow children to play together.
“Participation in play, on an equal basis with other children, is a right, not a privilege, for ALL children. Playgrounds are at the heart of a community and a space where children of all ages and abilities can connect together through play. Canada needs more playgrounds that are designed in innovative ways to be fully accessible and inclusive to the needs of all children. No child should be left on the sidelines of play.”
Fundraising Initiatives
Fundraising efforts began with a country music concert on June 17 and a children’s contest asking BC children of all ages to share what outdoor play means to them through a creative piece, like a poem, letter, artwork, or video.
More fun and engaging fundraising initiatives are planned throughout the year-long campaign.
To learn more about upcoming events, please visit BCWildlife.org for details.
To support the new BC Wildlife Park accessible playground visit BCWildlife.org/play.htm or text “play” to 30333.
New 3D Virtual Tours Highlight Accessible Features at Tourism Venues in the Thompson Okanagan
TOTA and Spinal Cord Injury BC have partnered to share 22 Virtual Venue Tours of Thompson Okanagan accommodation and attractions. The virtual tours showcase priority accessible features to help people easily plan a visit based on their specific requirements.
View tours: https://ThompsonOkanagan.com/virtual-tours
Kelowna, B.C. - Thompson Okanagan Tourism Association (TOTA), Spinal Cord Injury BC (SCI BC), and their Access BC program have launched Virtual Venue Tours, a mapping project to improve access and inclusion for people exploring the Thompson Okanagan region of British Columbia. 22 tours are available on ThompsonOkanagan.com as of March 2023 showcasing priority accessible features of various accommodations and attractions in Kelowna, Kamloops, Penticton, Naramata, Keremeos, Cawston, and Chase.
The virtual platform is easy to navigate on desktop and mobile devices, allowing people to explore venues and determine whether accessible features meet their specific requirements. When planning a visit, trip planners can explore the venues virtually and make informed decisions about which ones to experience in person.
The Virtual Venue Tours project was created for the Thompson Okanagan Biosphere Commitment Program, which supports businesses to improve access and inclusion for visitors and staff through various services; with support from the Targeted Regional Tourism Development Initiative (TRTDI) fund from the Province of BC.
"This project will help improve access and inclusion for all visitors to the Thompson Okanagan region. We want to ensure that everyone has the opportunity to experience the beauty of the region, and this program will make it easier for people to do so," said TOTA CEO Ellen Walker-Matthews.
At launch, these tours showcase the accessible features of the following venues who have participated in the Thompson Okanagan Biosphere Commitment Program or are committed to access and inclusion:
Chase:
Kamloops:
Penticton:
The 3D images were created by Jody Wall Photography, a BC-based photographer and are hosted on the TourMkr platform.
More virtual tours will be added as funding becomes available.
To view the tours, visit ThompsonOkanagan.com/virtual-tours
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About the Thompson Okanagan Tourism Association (TOTA):
The Thompson Okanagan Tourism Association is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests throughout the region, and is supported by the British Columbia Ministry of Tourism, Arts, & Culture. It is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies.
As a Biosphere Certified Destination, TOTA is committed to working towards the United Nations Sustainable Development Goals, including goals related to access and inclusion, such as “Reduced Inequalities” and “Sustainable Cities & Communities.” becoming a world-renowned accessible tourism destination and to promote “Access & Inclusion” in all aspects of community and tourism experiences, products, and services in the Thompson Okanagan region.
Learn more at TOTABC.org.
About Spinal Cord Injury BC:
Spinal Cord Injury BC (SCI BC) is a non-profit organization based in British Columbia, Canada, that provides support and resources for individuals who have sustained a spinal cord injury, as well as their families and caregivers. The organization was founded in 1957 and has since grown to become a leading resource for those affected by spinal cord injury.
SCI BC offers a wide range of programs and services, including peer support, information and referral, community outreach, and advocacy. One of the key initiatives of SCI BC is the development of accessible technology and equipment for people with spinal cord injuries, with a focus on enhancing mobility and independence. The organization also provides education and awareness programs to promote understanding and inclusion in the community.
Learn more at SCI-BC.ca.
For more information, contact:
Ellen-Walker Matthews
Chief Executive Officer (CEO)
Thompson Okanagan Tourism Association (TOTA)
TOTA Access & Inclusion Liaison Tour of Boundary Country
In the summer of 2020, TOTA partnered with the Christina Lake Welcome Centre to visit Boundary Country on an Accessible FAM tour, and experienced many accessible and inclusive activities and attractions that this beautiful region has to offer.
In the summer of 2020, TOTA partnered with the Christina Lake Welcome Centre to visit Boundary Country on an Accessible FAM tour, and experience many accessible and inclusive activities and attractions that this beautiful region has to offer.
It was an adventure packed full of endless fun and possibilities, such as:
Gallery 2 in Grand Forks
Culinary experiences at the The Wooden Spoon, The Board Room Cafe, Christina Lake Marina Grill & Deli, and the Christina Lake Golf Course
Adaptive mountain biking adventures on the KVR with Wild Ways
Glow golf at Cascade Par3 Golf Course
Discovering Indigenous pictographs on Christina Lake on a boat tour
With so much to do and see in the Boundary Country, the team stayed for a while and rested between experiences in the comfortable and accessible accommodations at the New Horizon Motel in Christina Lake.
The positive vibes and inclusive energy and atmosphere that we felt on our journey through Boundary Country made it clear that tourism operators are striving to make their experiences and adventures accessible and inclusive for all.
With a team of passionate community leaders, and through the Enabling Accessibility Youth Innovation Component funding opportunity, a Mobi-Mat (wheelchair accessible beach mat) and beach wheelchair was acquired to create and increase accessibility on the beach and to the lake at the Christina Lake Provincial Park.
Beach Wheelchair
Mobi-Mat
To some degree and at some point in everyone’s life, we will all require an accessible feature to continue enjoying adventures alongside family and friends.
Although all of our physical environments may never be completely accessible, we can create an emotional connection where acceptance, integration, and inclusion can ignite the realization and the understanding of “why” our physical spaces and environments need to be accessible.
Let’s make it our collective responsibility to support and uplift everyone in our communities regardless of their age, ability, gender, or culture. This can simply begin with an inclusive attitude and mindset, allowing that to be the catalyst towards building and creating physical environments that are accessible for everyone to enjoy.
Whatever your level of adventure is, there are accessible and inclusive experiences waiting to be discovered in Boundary Country!
Universal Design Washroom Renovation at Thompson Okanagan Tourism Inspiration Centre
TOTA is excited to announce the Accessible and Universal Design Washroom Renovation for the Tourism Inspiration Centre above Peachland on the Highway 97C Connector.
The renovation project was made possible through funding from the Enabling Accessibility Fund Youth Stream, as well as funding from the BC Rehab Foundation. TOTA will be putting forward the remainder of the renovation costs to complete the project.
Renovations are well underway at the TOTA Tourism Inspiration Centre, and Access and Inclusion are top of mind.
TOTA is excited to announce the Accessible and Universal Design Washroom Renovation for the Tourism Inspiration Centre above Peachland on the Highway 97C Connector.
The visitor centre has been operating in this location since 1986 and has undergone significant renovations and additions that began in the fall of 2021. Included in these renovations is the creation of a new single use fully accessible and universal washroom, from a pre-existing storage room. The washroom was completed by the centre’s opening day, May 18, 2022, to welcome ALL visitors and offer yet another valuable accessible feature to the building.
The renovation project was made possible through funding from the Enabling Accessibility Fund Youth Stream, as well as funding from the BC Rehab Foundation. TOTA put forward the remainder of the renovation costs to complete the project.
TOTA collaborated with Access & Inclusion Liaison, Sonja Gaudet, to ensure the washroom design meets best practices and accessibility guidelines. The project construction was awarded to local construction contractors, Wolverine Industries from Kelowna.
Creating accessible spaces and environments allows equal opportunity and full inclusion for EVERYONE - regardless of age, size, ability, culture, or gender - and it nurtures a sense of belonging and wellbeing for ALL.
Welcoming everyone to participate in the services, products, and experiences that you have to offer, starts with addressing the following three key priority accessible features:
Designated accessible parking spaces with an access aisle
Easy and safe access from the parking area to the main entrance
Accessible and/or universally designed washroom
Here is a document that will get you started on your accessibility journey one accessible feature at a time:
Accessible & Inclusive Tourism Experiences - Key Priorities
Wheelchair Accessibility Consultations
TOTA’s Biosphere Commitment Program includes a wheelchair accessibility consultation and resources to assist in creating better access and inclusion within your tourism experiences.
Register for Biosphere Commitment Program →
Access and Inclusion are not only what we build into our physical environment.
It is a collective positive energy and attitude that can be felt upon entering any environment.
It transcends directly from the heart and creates a welcoming feeling of belonging and freedom.
This powerful and open mindset towards full integration, inspires meaningful and authentic connections with one another, enriching the lives of EVERYONE along its path.
Humans long for integration and full participation - to live, work, play and travel with and alongside family and friends!
Employer Toolkit: Sustaining the Black Lives Matter Movement in the Workplace
The Canadian Centre for Diversity and Inclusion (CCDI) has prepared a toolkit to address the increasing demand for guidance on how employers can support Black employees by sustaining the ideals behind the Black Lives Matter movement.
Employers can benefit from creating an inclusive workplace by:
Becoming a workplace of choice that attracts and retains talent.
Increasing productivity and create a greater impact (e.g. produce more revenue and/or social outcomes aligned with the organization’s vision).
Attracting business and markets from previously unexplored segments of the population.
The Canadian Centre for Diversity and Inclusion (CCDI) has prepared a toolkit to address the increasing demand for guidance on how employers can support Black employees by sustaining the ideals behind the Black Lives Matter movement.
Employers can benefit from creating an inclusive workplace by:
Becoming a workplace of choice that attracts and retains talent.
Increasing productivity and create a greater impact (e.g. produce more revenue and/or social outcomes aligned with the organization’s vision).
Attracting business and markets from previously unexplored segments of the population.
Accessible Employers Guide to Measure Disability Inclusion in Your Workplace
Organizations measure what they want to improve, so if hiring people with disabilities is a priority for you as an employer, measuring disability is a key place to start.
The Make it Count: Measuring for Disability Inclusion in Your Workplace is a practical guide for employers looking to measure the rate of disability in their workplaces.
Download a free copy of the Make it Count Guide to create a disability measurement initiative that fits the unique context of your organization!
Organizations measure what they want to improve, so if hiring people with disabilities is a priority for you as an employer, measuring disability is a key place to start.
The Make it Count: Measuring for Disability Inclusion in Your Workplace is a practical guide for employers looking to measure the rate of disability in their workplaces.
Download a free copy of the Make it Count Guide to create a disability measurement initiative that fits the unique context of your organization!
Integrating People with Disabilities into the Workplace
There are several B.C. employment agencies that help to successfully match tourism employers with non-traditional labour pools, including people with disabilities.
Once the recruitment process is done, how can employers look beyond obligatory compliance to accommodate people with disabilities so they can do their jobs as effectively as possible?
Learn more in go2HR’s guide to Integrating People with Disabilities into the Workplace →
There are several B.C. employment agencies that help to successfully match tourism employers with non-traditional labour pools, including people with disabilities.
Once the recruitment process is done, how can employers look beyond obligatory compliance to accommodate people with disabilities so they can do their jobs as effectively as possible?
Learn more in go2HR’s guide to Integrating People with Disabilities into the Workplace →
Accessible Graphic Design - Destination British Columbia
Destination BC has published an article to help provide information on Accessible Graphic Designing.
While it’s easy to get hung up on the visual details, graphic design is first and foremost a visual communication method used to convey information with a specific objective. Ease of understanding is the main goal. Everything else – colour, layout, and typography, etc. – is the means designers use to communicate messages more effectively.
Destination BC has published an article to help provide information on Accessible Graphic Designing.
While it’s easy to get hung up on the visual details, graphic design is first and foremost a visual communication method used to convey information with a specific objective. Ease of understanding is the main goal. Everything else – colour, layout, and typography, etc. – is the means designers use to communicate messages more effectively.
So, if getting a message across is the goal, then shouldn’t it be accessible to everyone – or at least to the widest audience possible? To that end, it’s important to consider the diversity of peoples’ abilities, needs, and preferences; What works for one person, may not work for everyone. Some people may perceive colour differently. Others might find it hard to see very light fonts with thin strokes. Many find busy layouts and too much information overwhelming. The more we consider these things when making design decisions, the more likely we are to reach a wider audience with our message.
Whether the design is for print or online, every format has its own considerations and complexities. There are some general rules you can follow regardless of whether you’re creating a website, social media post, digital ad, poster, or slide deck.
BC Parks Plans to Invest $21.5 Million in Outdoor Recreation over the Next Three Years
With parks seeing increasingly busy seasons, BC Parks plans to invest $21.5 million over the next three years to expand and enhance opportunities for outdoor recreation, including new campsites, trails and upgrades to facilities. In the Thompson Okanagan, Sun-Oka Provincial Park in Summerland is proposed to have trails reconstructed and paved to improve accessibility.
More than 3.1 million campers stayed in provincial parks during the 2021 camping season, and more than 260,000 reservations were made on Discover Camping – the highest volume on record.
With parks seeing increasingly busy seasons, BC Parks plans to invest $21.5 million over the next three years to expand and enhance opportunities for outdoor recreation, including new campsites, trails and upgrades to facilities.
In the Thompson Okanagan, Sun-Oka Provincial Park in Summerland is proposed to have trails reconstructed and paved to improve accessibility.
Pledge to Measure - AccessibleEmployers.ca
Tourism businesses can download the President Group’s "Make it Count: Measuring for Disability Inclusion in Your Workplace", a practical guide for employers seeking to measure the rate of disability in their businesses.
The guide draws on real-world experiences of BC employers to explore common barriers, lessons learned, and innovative solutions.
Tourism businesses can download the President Group’s "Make it Count: Measuring for Disability Inclusion in Your Workplace", a practical guide for employers seeking to measure the rate of disability in their businesses.
The guide draws on real-world experiences of BC employers to explore common barriers, lessons learned, and innovative solutions.
Businesses can download the guide for free, or request a mailed copy.
New Business Supports Now Available for Thompson Okanagan Tourism Businesses
The TOTA and BC Tourism Resiliency Network teams have prepared several new business support programs to assist tourism businesses. The programs are available free of charge for Thompson Okanagan tourism companies.
We encourage you and your team members to register as soon as possible, to take advantage of these programs while they are available.
Supports include:
Thompson Okanagan Wildfire Resilience Roundtable this Tuesday, October 5
Decade of Action Program: Building a Sustainable Future for BC Tourism - Apply by Friday, October 8
Business Mentorship Sessions with Okanagan College Instructors
BCRTS Tourism Summit 2021 - November 3 & 4
Hospitality Professional Program - Apply by November 28
TOTA Complimentary Energy Assessments & FortisBC Equipment Rebate Support
Change Management Webinar Recording & Skill Building Exercises
Happy autumn and welcome to October. With the changing of the seasons, the TOTA and BC Tourism Resiliency Network teams have prepared several new business support programs to assist tourism businesses. The programs are available free of charge for Thompson Okanagan tourism companies.
We encourage you and your team members to register as soon as possible, to take advantage of these programs while they are available.
Supports include:
Thompson Okanagan Wildfire Resilience Roundtable this Tuesday
Decade of Action Program: Building a Sustainable Future for BC Tourism - Apply by October 8
Business Mentorship Sessions with Okanagan College Instructors
BCRTS Tourism Summit 2021 - November 3 & 4
Hospitality Professional Program - Apply by October 29
TOTA Complimentary Energy Assessments & FortisBC Equipment Rebate Support
Change Management Webinar Recording & Skill Building Exercises
Read on to learn the details of the support programs and how to register your company. Feel free to forward this email to anyone who may benefit from these services.
- The TOTA Team
Upcoming Opportunities
Thompson Okanagan Wildfire Resilience Roundtable
Virtual | October 5, 10 AM - 11 AM
The British Columbia Tourism Resiliency Network is hosting a virtual Wildfire Resilience Roundtable for the Thompson Okanagan region on Tuesday, October 5 from 2 PM to 3 PM. The session will begin with a wildfire scenario developed from the guest perspective, tailored to reflect the realistic and relevant needs of the region.
In this roundtable session, you'll learn more about:
Developing a shared understanding of the impacts a wildfire may have on guests
How messaging can influence guest confidence and safety
Generating a repository of solutions or resources that either currently exist or could be developed to support guests and tourism operators
Decade of Action Program: Building a Sustainable Future for BC Tourism
Virtual | Apply by October 8, 2021
The Decade of Action Program: Building a Sustainable Future for BC Tourism through the UN Sustainable Development Goals is a virtual capacity-building program to support businesses across B.C. to create a Sustainable Development Goal Strategy and Decade of Action Plan.
Decade of Action Seminar (Tuesday, October 19, 10:00 AM – 12:00 PM PST)
Business Action Planning and One-on-One Coaching Calls (October - December)
Decade of Action Showcase (Thursday, November 18, 10:00 AM – 12:00 PM PST)
Learn how to align your sustainability efforts with the Sustainable Development Goals, set targets for the future, and drive meaningful results for your guests, company, and community.
Free Business Mentorship Sessions with Okanagan College Instructors
Virtual | One on one
Okanagan College instructors are available to deliver virtual, one-hour individually tailored business counselling sessions based on expressed areas of need.
This service is offered free of charge through the Thompson Okanagan Tourism Resiliency Program, for a limited time. Mentors can provide support on a variety of leadership soft skills, business administration, and hospitality topics.
To access the service, register for the Thompson Okanagan Tourism Resiliency Program and schedule a Discovery Call with a TOTA Advisor.
If you have already registered for the Thompson Okanagan Tourism Resiliency Program, you can sign up for Expert Business Mentorship and schedule your first meeting with an Okanagan College mentor.
BCRTS Tourism Summit 2021
Virtual | November 3 & 4, 2021
On November 3 and 4, come together as a tourism community to learn from everything we've been through and think differently about how we can co-create a vibrant and resilient tourism industry in BC. The BCRTS Tourism Summit 2021 is a joint virtual event, in collaboration with the five regional destination management organizations of the British Columbia Regional Tourism Secretariat (BCRTS) and the Global Sustainable Tourism Council (GSTC).
The BCRTS Tourism Summit 2021 is open to all tourism stakeholders and GSTC members at no cost.
Hospitality Professional Program - Fully Funded Training for New & Underemployed Tourism Professionals Hosted by TOTA & Okanagan College
Virtual | Winter 2021/2022
Application Deadline: November 28, 2021
Do you know current hospitality professionals looking to build on their hospitality management career by further developing their skills, knowledge and connections? Someone eager to develop the tools and resources necessary to thrive in the evolving world of hospitality?
TOTA, in partnership with Okanagan College, is offering the fully funded Hospitality Professional Program to unemployed, seasonal, part-time, and casual workers.
This 28-week LIVE online learning program pairs practical, unique and intensive hospitality skills training with key industry certifications so participants can jump into a supervisory position in 2022.
Ongoing Opportunities
Tourism Resiliency Business Support Services
The TOTA team is here to help with the challenges your business is facing. As part of TOTA's Tourism Resiliency Program tourism companies can access the following free supports:
Register for 1:1 Business Support with a TOTA Resiliency Advisor.
Submit a Voice Your Concerns form so TOTA can share the impacts on the tourism industry with government.
Email Recovery@TOTABC.com for quick questions or to share challenges faced by your business.
TOTA Complimentary Energy Assessments & FortisBC Equipment Rebate Support
TOTA is offering complimentary virtual energy assessments and free one-on-one equipment rebate consultations to Thompson Okanagan tourism companies that are serviced by FortisBC. The goal is to help businesses reduce their energy-related operating and capital expenses, energy consumption, and carbon footprint.
TOTA’s Energy Analyst can assist in choosing the right equipment eligible for rebates, submitting a rebate application to FortisBC, and guide you throughout the process.
To book your complimentary virtual energy assessment or to find out if your business is eligible for rebates, book a free appointment with TOTA's Energy Analyst.
Accommodation Accessibility Features Survey
Accommodators (resorts, hotels, motels, B&B) in the Thompson Okanagan region are invited to share information about the accessibility features of their venue.
Please take a few moments to fill out this survey to better help us identify the accessible accommodations available in the Thompson Okanagan region.
Change Management Webinar Recording & Skill Building Exercises
COVID-19 and climate change have caused frequent disruptions and major changes to the workplace for tourism and hospitality businesses. As this trend of change will likely continue, business leaders can prepare by developing a dynamic and resilient team.
Watch the webinar recording by Angela Pomeroy, Engagement and Leadership Development Consultant and Okanagan College professor, for insights on the principles of Change Management, followed by a pre-recorded video with exercises to develop change management skills for individuals or teams.
Introduction to Sustainable Tourism Presentation
TOTA’s Destination Stewardship team offers 30-minute virtual presentations to share how tourism businesses can work towards sustainable tourism through TOTA's Biosphere Commitment Program.
Accommodation Accessibility Features Survey
Accommodators (resorts, hotels, motels, B&B) in the Thompson Okanagan region are invited to share information about the accessibility features of their venue.
Please take a few moments to fill out this survey to better help us identify the accessible accommodations available in the Thompson Okanagan region.
TOTA is committed to becoming a world-renowned accessible destination and the goal is to promote “Access & Inclusion” in all aspects of community and tourism experiences, products, and services in the Thompson Okanagan region.
Accommodators (resorts, hotels, motels, B&B) in the Thompson Okanagan region are invited to share information about the accessibility features of their venue.
Please take a few moments to fill out this survey to better help us identify the accessible accommodations available in the Thompson Okanagan region.
Add the Accessibility Attributes to Your HelloBC.com Listing
Tourism businesses can add accessible attributes to your HelloBC.com listing at any time with a few simple steps. These accessibility attribute listings will help to build consumer confidence when visitors plan their trip to BC. Accessibility is organized into five categories: Mobility, Vision, Hearing, Cognitive & Sensory, and General.
Destination BC (DBC) actively supports the development and improvement of accessible tourism products, services, and activities to ensure every person can participate in BC’s transformative experiences
In 2019, DBC improved and enhanced the accessibility planning and travel information on HelloBC.com, including the addition of an Accessibility feature within business listings. To date, over 400 tourism businesses have added the Accessibility feature to their HelloBC listing, helping to build consumer confidence when visitors plan their trip to BC.
Accessibility is organized into five categories: Mobility, Vision, Hearing, Cognitive & Sensory, and General.
View an example of how the Accessibility feature appears on HelloBC →
BC tourism businesses can add accessible attributes to their listing at any time by following the steps below or they can have a Destination BC team member assist by contacting HelloBCListings@DestinationBC.ca to set up an appointment time. Business listings on HelloBC are complimentary and there is NO cost to add this feature.
Businesses can follow these steps to add accessibility attributes to their HelloBC.com listing:
Log-in to the Tourism Business Portal
Select your business name found under “Manage My Listings”
Click the Accessibility tab
Click the Update button
Check off the criteria on the list, which your business meets in full. Only the criteria that you have selected will display on your listing
Click Next to save
After you have finished editing your accessibility attributes, you will be able to add your accessibility photos by following these steps:
While in the Accessibility section of your account, click Manage Photos
Choose the accessibility category of your photo from the drop-down menu
Click Upload Files
Locate your photo on your hard drive and double click the photo to select it
Click Done to complete the upload
Business that do not have access to a HelloBC listing account, can register for a user account here and should allow up to three business days for access to be granted.
CRIS Adaptive Celebrating 20 Years with Adaptive Amazing Race Fundraising Event
CRIS Adaptive is celebrating their 20th anniversary with a series of Adaptive Amazing Race fundraising events inspired by the Amazing Race TV show, with teams racing through designated courses, completing challenges at various stations.
Several TOTA team members will participate in the Adaptive Amazing Race in Vernon on August 25.
Want to support CRIS Adaptive towards their goal of enabling outdoor recreation for all?
CRIS Adaptive is celebrating their 20th anniversary with a series of Adaptive Amazing Race fundraising events: an internal race for CRIS participants at Mission Creek Park on August 9, a corporate event in Kelowna on August, and a second corporate event in Vernon on August 25.
The Adaptive Amazing Race fundraiser mimics that of the Amazing Race TV show, with teams racing through designated courses, completing challenges at various stations. The challenges will test teamwork and problem solving skills, in addition to physical, intellectual, and sensory abilities. Challenges will require the use of CRIS’ adaptive equipment throughout the race!
This is the second annual CRIS Adaptive Amazing Race, bringing in donations to help CRIS Adaptive continue to break down barriers and increase accessibility to outdoor sport and recreation.
The goal this years is to raise $20,000 to help fund programs that ensure every child, youth, adult, and senior of all abilities has the opportunity to #GetOutside.
TOTA Enters CRIS Adaptive Amazing Race
The Thompson Okanagan Tourism Association (TOTA) is committed to supporting accessible and inclusive tourism in the region. As a partner and supporter of CRIS Adaptive, TOTA is raising funds to help CRIS maintain equipment, purchase new equipment, and break down barriers to outdoor sport and recreation.
Several team members will participate in the Adaptive Amazing Race in Vernon on August 25.
Want to get involved? Make a donation to support CRIS Adaptive towards their goal of enabling outdoor recreation for all.
About CRIS
The Community Recreational Initiatives Society (CRIS), is a unique and powerful local nonprofit organization serving the Okanagan year round. Founded in 2001, CRIS is largely fuelled by a team of dedicated volunteers all with a commitment to the well-being of the local community. CRIS offers experiential trips that enable all people, regardless of ability, to participate in outdoor activities. Utilizing a variety of adaptive equipment to assist people with disabilities, programs are suited to everyone - from the beginner explorer to the seasoned wilderness enthusiast.
CRIS Adaptive Rentals Launches New Adaptive Bike & Pop Up Rentals in BC Parks
CRIS Adaptive debuted the newest addition to the fleet of rental equipment, the Hase Bike, a modular adaptive bike that gives clients significant options for supported and independent riding. CRIS is the first adaptive service provider in the Interior of BC to put a Hase system into service. As well, CRIS is offering a mobile rental program for accessible recreation equipment in various BC Parks. The schedule for rental "pop ups" is available on AdaptiveRentals.ca.
CRIS Adaptive debuted the newest addition to the fleet of rental equipment, the Hase Bike, in Kekuli Bay Provincial Park. This is the first of a series of equipment to be purchased through the StrongerBC Targeted Regional Tourism Development Initiative (TRTDI). CRIS received the grant in order to facilitate outdoor adventures for all, to promote inclusion and accessibility while supporting the tourism industry.
CRIS is the first adaptive service provider in the Interior of BC to put a Hase system into service. The Hase is a modular adaptive bike that gives clients significant options for supported and independent riding.
The debut of the bike was paired with the debut of the BC Parks/CRIS mobile rental program. CRIS has partnered with BC Parks to offer a mobile rental program for accessible recreation equipment. The schedule for rental "pop ups" is available on AdaptiveRentals.ca
First International Standard on Accessible Tourism For All
The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.
The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.
The World Tourism Organization (UNWTO), Fundación ONCE and UNE (Asociación Española de Normalización) led the development of this pioneering, cross-cutting standard on an international level, focusing on accessible tourism throughout the whole value chain of the tourism sector.
This is a business that in the European Union represents a potential market of 80 million persons, or 130 million if companions are included. Moreover, the market is growing considering the population pyramid in many European countries, and this is also the case for other parts of the world.
As from today, this standard is available in Spanish as UNE-ISO 21902, having been translated and included in the UNE national catalogue of standards. It addresses service providers and tourism operators as well as public administrations and tourism destinations.
The UNE-ISO 21902 standard establishes requirements and recommendations for accessible tourism. For example, in order for a beach to be considered accessible, it must offer showers, toilets and a route that can be used by all. Also, accessible pedestrian routes in a natural environment must provide, amongst other requirements, a continuous, firm and stable floor and signalling and must offer details on the itinerary before the start of the route. In general, in their written communications, tourism establishments must use clear and simple language following a logical sequence, with images and graphic symbols where appropriate, and with contrasting colours and easy-to-read fonts.
It is hoped that the standard will become a key tool for enforcing the right of everyone to enjoy tourism and leisure. In spite of advances over recent decades, in many countries there is still much to be done before the tourism sector takes into account the needs of the more than 1 billion persons with disabilities in the world.
Because of the way in which environments, infrastructure and a wide range of tourism services have been conceived, tourists with disabilities often face challenges starting from the actual planning of their trip and including their experience in the destination. This standard aims to trigger change.
Throughout 2021 and 2022, UNWTO, Fundación ONCE and UNE, together with experts, will hold an awareness campaign addressing their members and associates to stress the harmonization of accessible tourism on a global scale by means of standards.
This worldwide standard was developed by the International Standardization Committee ISO/TC 228 on Tourism and related services, in which UNWTO coordinated working group WG14 bringing together 85 experts from more than 35 countries and five relevant organizations in this area who were responsible for the drafting. Fundación ONCE held the technical leadership and UNE provided the secretariat and coordinated with ISO.
Workplace Accessibility Grant: Applications Now Open
The Workplace Accessibility Grant program provides up to $1,000 in support to small business employers in British Columbia by providing direct financial assistance towards creating an inclusive work environment for persons requiring universal design elements.
The Workplace Accessibility Grant program provides up to $1,000 in support to small business employers in British Columbia by providing direct financial assistance towards creating an inclusive work environment for persons with a disability(ies).
The grant can be used for the following (but not exclusively for):
Environment: ramps, lighting levels, accessible washrooms, adaptions to vehicles, etc.
Attitudes: anti-bias training
Practices: training to review and amend interview processes, ASL interpreting for new staff orientation, accessibility audit of workflow, etc.
Policies: funding for legal and consulting advice in revising policies, time for staff to revise policies, etc.
Information and Communication: job task checklists in pictorial form, ASL version of policies, application forms accessible to screen readers, reprinting hardcopies of material in large font, Braille versions of documents, update web-pages for accessibility, etc.
Technologies: purchasing software that enables production of accessible documents, flashing fire alarms for Deaf employees, specialized headsets, tablet for communication, laptop to allow some one to work from home, specialized tools, etc.
This Grant Program is available for companies with between 1 and 50 employees (both part time and full time), including yourself. Businesses must be based in and operate within British Columbia, and have been registered in BC at the time of submission.
BC Parks Improving Accessibility to Enable Nature For All
To ensure everyone can get out and enjoy nature, BC Parks continues to make accessibility upgrades in parks throughout the province and incorporates universal design standards in new campgrounds and recreation sites.
“Everyone is welcome in nature” is a message that carries the spirit of a renewed commitment by BC Parks to make outdoor recreation more accessible and inclusive.
BC Parks has seen a significant increase in the diversity of park visitors over the past decade and park visitation is reaching record highs. Expanding accessibility through new projects in campgrounds, day-use areas, playgrounds and a new welcome sign convey the principle that nature is for all.
“Our provincial parks are a place for everyone, and these initiatives are the beginning of a renewed commitment and an important step in our long-term commitment to inclusion, equity and diversity,” said Kelly Greene, Parliamentary Secretary for Environment. “Our province is strong because of the diversity of our people, and it is important that our parks system ensures that everyone is welcome and comfortable as they enjoy British Columbia’s spectacular outdoors.”
To ensure everyone can get out and enjoy nature, BC Parks continues to make accessibility upgrades in parks throughout the province and incorporates universal design standards in new campgrounds and recreation sites.
With more than 23 million visits each year, new welcome signs are being installed at BC Parks entrance points, such as parking lots, kiosks, campgrounds and trailheads.
New accessibility information is also being added to the BC Parks website. People will be able to see photos and descriptions of facilities before they arrive at the park they plan to visit.