News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
Applications Open for B.C. Employer Training Grant (ETG) Until March 2024
The B.C. Employer Training Grant is a cost-sharing grant program that provides employers throughout B.C. with skills training funding for their workforces, including prospective new hires. Employers can receive 80% of the cost of training up to $10,000 per employee, with a maximum annual amount per employer of $300,000.
Receive up to $300,000 for Skills Training
The B.C. Employer Training Grant is a cost-sharing grant program that provides employers throughout B.C. with skills training funding for their workforces, including prospective new hires.
The grant funding helps employers respond to their changing labour needs and helps develop a skilled workforce with the right mix of skills. In turn, this helps British Columbians access the skills training needed to succeed in today’s labour market, while increasing job security and supporting career advancement.
Employers can apply as often as they need and receive 80% of the cost of training up to $10,000 per employee, with a maximum annual amount per employer of $300,000.
Vote TOTA for World's Responsible Tourism Award 2023 by November 17
The Thompson Okanagan Tourism Association (TOTA) has been nominated for the World's Responsible Tourism Award in the annual World Travel Awards. The award serves to acknowledge, reward, and celebrate excellence across all sectors of the global travel and tourism industry.
TOTA has received the World Travel Award for Responsible Tourism for four consecutive years and is honoured to be nominated once again in this category.
Travel industry professionals and consumers worldwide are invited to cast their votes for travel brands that they consider to be the very best in the world. The nominee gaining the most votes for an award named as the winner.
Voting is open until November 17, 2023.
We would greatly appreciate it if you could take a few moments to register with World Travel Awards and vote for TOTA in category 277. Responsible Tourism Award.
The Thompson Okanagan Tourism Association (TOTA) has been nominated for the World's Responsible Tourism Award 2023 in the 30th annual World Travel Awards.
The World Travel Awards acknowledge, reward, and celebrate excellence across all sectors of the global travel and tourism industry.
TOTA has received the World Travel Award for Responsible Tourism four consecutive years and is honoured to be nominated once again in this category.
Achieving this recognition again would help TOTA spread the word on how the Thompson Okanagan tourism industry and our organization are working to offer tourism services in a responsible and sustainable manner.
Voting is open for the World Travel Awards Caribbean and Americas categories until midnight November 17, 2023.
We would greatly appreciate it if you could take a few moments to register and vote for TOTA in category 277. World's Responsible Tourism Award.
How It Works
Votes can be cast by travel professionals, media, and tourism consumers, with the nominee gaining the most votes in each category announced as the winner.
Double Your Votes
Votes cast by industry voters will count as two votes. When you register, check the Travel Industry box to provide your company details, then submit a minimum of 10 votes.
Background
About the World Travel Awards™
World Travel Awards™ was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards™ brand is recognised globally as the ultimate hallmark of industry excellence.
About the Thompson Okanagan Tourism Association
The Thompson Okanagan Tourism Association (TOTA) is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests of the Thompson Okanagan region of British Columbia. TOTA is supported by and representative of Destination British Columbia and the B.C. Ministry of Tourism, Arts, Culture, and Sport.
TOTA is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies.
Share your input on new provincial disaster financial assistance regulations
British Columbians are invited to provide input by December 31, 2023 to help shape and improve new emergency-management regulations.
British Columbians are invited to provide input to help shape and improve new emergency-management regulations.
Public engagement is open until Dec. 31, 2023, to gather input on the development of two new regulations under the recently introduced emergency and disaster management act.
Individuals, communities and small businesses are invited to share written feedback or take part in virtual workshops in November.
Participate in the public engagement
Virtual Workshops for Businesses
Wednesday, November 1, 5:00 pm – 8:00 pm
Friday, November 10, 9:00 am – 12:00 pm
Friday, November 17, 1:00 pm – 4:00 pm
Background
A post-emergency financial-assistance regulation will replace the existing Compensation and Disaster Financial Assistance Regulation. The Province is also seeking feedback on new regulations to supplement and complete provisions under the new legislation for local authorities.
The emergency and disaster management act, introduced on Oct. 3, 2023, incorporates lessons learned from recent emergencies and reflects modern risks and realities, including climate change. The legislation adheres to the United Nations’ best practices for disaster-risk reduction and incorporates all four phases of emergency management: mitigation, preparedness, response and recovery.
Boost Profit with a 3-Day Food Efficiency Audit and Enter for a Chance to Win $10,000
Vancity is offering an incredible funding opportunity to receive a Food Audit by Better Table, worth $1,500. The Food Audit takes 3 days to complete and can help restaurants save $1,000 or more per month.
And, once the food audit is completed you will be entered to win a grand prize worth $10,000.
Availability is limited so be sure to apply as soon as possible.
Vancity is offering an incredible funding opportunity to receive a receive $1,500 towards a Food Efficiency Audit by BetterTable.ca.
The Food Audit takes 3 days to complete and can help restaurants save $1,000 or more per month.
The Food Audit includes:
Online food waste prevention training and certificates for culinary team members.
A 3-day site visit from beginning to end of service, where every finished plate gets weighed and visually observed.
A report with valuable insights and actionable recommendations that can dramatically lower your food cost.
And, once the food audit is completed you will be entered to win a grand prize worth $10,000.
Availability is limited so be sure to apply as soon as possible.
About Better Table
Better Table is a Vancouver-based company helping BC hotels and restaurants prevent food waste and cut food costs. Their team of food lovers and food waste experts aim to increase profitability and retain talent, while improving sustainability performance.
Learn more at BetterTable.ca
National Day for Truth & Reconciliation
The Thompson Okanagan Indigenous Tourism team has compiled information resources for Indigenous tourism operators to reference and share.
For events happening throughout the region in honour National Day of Truth and Reconciliation, visit ThompsonOkanagan.com/indigenous.
September 30 marks the third annual National Day for Truth and Reconciliation and Orange Shirt Day, honouring the First Nations, Inuit, and Métis survivors of the residential school system.
National Day for Truth and Reconciliation gives everyone in Canada a shared time to commemorate children who lost their lives at residential schools – and to recognize the hardships of those who survived, as well as the Inter-generational trauma passed on to their families.
For events happening throughout the region in honour National Day of Truth and Reconciliation, visit ThompsonOkanagan.com/indigenous.
More Information & Resources
Government of Canada Resources
Information on how and why the holiday was created, how the day relates with Orange Shirt Day on the same day, mental health supports, and how people can learn more about Indigenous peoples, culture, and history throughout Canada.
Orange Shirt Day Website
Orange Shirt Day is an Indigenous-led grassroots commemorative day that honours the children who survived Residential Schools and remembers those who did not. This day relates to the experience of Phyllis Webstad, a Northern Secwépemc (Shuswap) from the Stswecem'c Xgat'tem First Nation, on her first day of school, where she arrived dressed in a new orange shirt, which was taken from her. It is now a symbol of the stripping away of culture, freedom and self-esteem experienced by Indigenous children over generations.
On September 30, Canadians are encouraged to wear orange to raise awareness of the very tragic legacy of residential schools, and to honour the thousands of Survivors.
BC Museums Association (BCMA)
The BC Museums Association urges Canadians from coast-to-coast-to-coast to use September 30 as an opportunity to learn, reflect, make connections, and take action in redressing more than 150 years of injustice.
This webpage discusses the history of September 30/Orange Shirt Day/National Day for Truth and Reconciliation and share resources to help institutions plan for the day.
Indigenous Tourism BC (ITBC) - 6 Ways to Effect Change
Indigenous Tourism BC shared a list of ways for Canadians to accept personal responsibility and take action on National Day for Truth and Reconciliation. ITBC recommends that this day be a time of reflection that Canada is responsible for the deaths and suffering of Indigenous children at residential schools across the nation. This is a time to step forward as a witness to the hard truths, and accept responsibility to learn and change. Reconciliation is not just the responsibility of government–it is a responsibility that belongs to all Canadians.
United Nations Declaration on the Rights of Indigenous Peoples
The United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) was adopted by the General Assembly on Thursday, 13 September 2007. Today, the Declaration is the most comprehensive international instrument on the rights of indigenous peoples. It establishes a universal framework of minimum standards for the survival, dignity and well-being of the indigenous peoples of the world and it elaborates on existing human rights standards and fundamental freedoms as they apply to the specific situation of indigenous peoples.
Work Towards Climate Action Goals by Switching to RNG & Enter to Win a Two-night Stay at Garnet Valley Ranch Winery
Thompson Okanagan Tourism Association (TOTA) is leading an initiative that takes meaningful and measurable steps to reduce the region’s carbon footprint. The campaign seeks to increase awareness on the simplicity of switching to Renewable Natural Gas (RNG) to heat and power homes and tourism businesses - and to inspire action.
Thompson Okanagan Tourism Association Initiative aids Province’s ‘CleanBC Roadmap to 2030’
Through a new partnership with Natural Resources Canada and FortisBC, the Thompson Okanagan Tourism Association (TOTA) is working to take meaningful and measurable steps to reduce the carbon footprint in the Thompson Okanagan region. The partnership aims to increase awareness on the simplicity of switching to Renewable Natural Gas (RNG) to heat and power homes and tourism businesses - and to inspire businesses and residents to take action.
The partnership has launched a campaign inviting FortisBC customers to make an immediate change to RNG, a more sustainable fuel source than other natural gasses.
What is RNG and its environmental benefits?
Conventional natural gas and RNG are chemically identical and interchangeable within existing infrastructure, but RNG is created through renewable sources, meaning RNG is a low carbon alternative which will reduce emissions and align users with the CleanBC Roadmap to 2030.
RNG is a purified ‘biogas’ made from commonly found organic materials, plants, animal refuse, and waste. These materials are brought to a dedicated facility, such as the Glenmore Landfill in Kelowna and the Salmon Arm Landfill, where methane is processed and repurposed into the accessible fuel source.
FortisBC is the flagship utility company of British Columbia dealing in natural gas and Renewable Natural Gas.
For more information, visit TOTABC.org/RNG.
Make the switch to RNG
Switching to FortisBC’s RNG option does not require any new equipment, upgrades, or installations; or upgrades to existing appliances.
In just a few minutes, business and residential FortisBC customers can make an immediate move to reduce harmful climate change emissions and achieve sustainability goals.
The cost of RNG depends on the blend chosen. Customers can choose to switch to 5%, 10%, 25%, 50%, or 100% of their natural gas to RNG.
Simple Steps to Switch to RNG
Log in to your account at FortisBC.com.
Under the “Manage Services” menu, select “Renewable Natural Gas.”
Follow the instructions to enroll.
If you have any questions for your business, feel free to connect with TOTA’s Energy Analyst, Harshit Srivastava, at Energy@TOTABC.com or schedule a meeting for a free Energy Assessment.
Businesses Leading by Example + Contest
TOTA and FortisBC are pleased to partner with a Summerland-based business that takes their commitment to sustainability seriously: Okanagan Crush Pad and Garnet Valley Ranch Winery are adding Renewable Natural Gas into their energy portfolio, and also encouraging others in the region to take steps towards reducing climate-changing emissions by offering a two-night stay at the brand-new Garnet Valley Ranch Winery to bring awareness to this worthy climate action cause. Learn more and enter to win.
Funding provided by Natural Resources Canada
Natural Resources Canada (NRCAN) is the department of the Government of Canada responsible for natural resources, energy, minerals and metals, forests, earth sciences, mapping, and remote sensing. NRCAN is committed to improving the quality of life for Canadians by ensuring the country’s abundant natural resources are developed sustainably, competitively, and inclusively. NRCAN develops policies and programs that enhance the contribution of the natural resources sector to the economy and conducts innovative science in facilities across Canada to generate ideas and transfer technologies. Natural Resources Canada has provided TOTA with funding to spread awareness about the benefits, availability, and accessibility of Renewable Natural Gas to regional tourism stakeholders.
About Thompson Okanagan Tourism Association
The Thompson Okanagan Tourism Association (TOTA) is a not-for-profit society that represents a geographic area nestled in the Southern Interior of British Columbia, Canada. The region’s name is derived from two major geographic features: the Thompson River and Okanagan Lake. TOTA plays a support, leadership and growth role in the tourism industry for this region. It aims to stimulate ongoing sustainable growth by embracing the value of tourism through community engagement, innovative leadership in promoting authentic experiences, and inspiring creative collaboration. Key TOTA initiatives include: Biosphere Certified Gold Destination, 7 Generations Pledge, and Glasgow Declaration on Climate Action in Tourism.
For more information about TOTA visit TOTABC.org, or visit the consumer facing website ThompsonOkanagan.com. Connect socially on Instagram at @Thompson_Okanagan.
TOTA Marketing Team Showcased Thompson Okanagan at Travel Classics West Conference
The Thompson Okanagan Tourism Association was recently involved with the Travel Classics West Conference that took place in Vancouver, BC on September 14 to 17, 2023.
The Thompson Okanagan Tourism Association was recently involved with the Travel Classics West Conference that took place in Vancouver, BC on September 14 to 17, 2023. TOTA, in partnership with local CDMOs and businesses, were able to host two pre-conference press trips in the North Thompson and the Central to South Okanagan. These trips were attended by editors and writers providing them with a taste of the world class destinations that call this region home.
Along with the press trips, TOTA had a booth at the conference’s opening marketplace where Chef Ned Bell of Buy BC prepared and served a grilled cheese with apple relish topped with apple vinaigrette, all made with locally sourced Thompson Okanagan ingredients. 50 writers and editors from across North America attended the conference.
The Travel Classics West Conference brings writers and editors together, making it an important event for TOTA to showcase the Thompson Okanagan. The conference is an opportunity for TOTA’s marketing team to entice travel media to experience the region for themselves and share it with their readers.
Tourism Businesses Offering Travel Solutions Around the Hwy 97 Slide
The Thompson Okanagan Tourism Association (TOTA) is commending Thompson Okanagan businesses and those that service the region for offering solutions for residents and visitors in response to the ongoing Highway 97 road closure between Peachland and Summerland due to the August 28th landslide.
The Thompson Okanagan Tourism Association (TOTA) is commending Thompson Okanagan businesses and those that service the region for offering solutions for residents and visitors in response to the ongoing Highway 97 road closure between Peachland and Summerland due to the August 28th landslide. These services are being offered to avoid travel disruptions and provide options for travellers to easily be able to come enjoy autumn in a region that desperately needs tourism support after the recent climate crises.
Air Travel:
Air Canada is waiving fees for those travellers with existing bookings impacted by the landslide to change their arrival destination to Penticton or Kelowna by calling the customer support centre.
WestJet is offering flexible changes and cancellation for those with trips at Kelowna International Airport (YLW) for travel between Sept. 7 through 10. For more details visit WestJet.com.
Water Shuttle
Luxury Lake Tours is offering a weekday Rock Slide Shuttle Service between Peachland and Summerland with one way and return options. Departing Peachland at 6:30am and 4pm; and Summerland at 7:15am and 4:45pm.
Shuttle Service:
Hoodoo Adventures offers a daily shuttle service between Penticton to Kelowna via the Myra Canyon Trestles for those that need to return to their destination. Departing Penticton at 7am; and departing Kelowna between 10:30am-12:30pm *depending on bookings.
“During this trying time, we appreciate all the support of partners and businesses in the region as we deal with the slide on Highway 97 north of Summerland,” shares Michael J. Ballingall, TOTA Board Chair. “The Thompson Okanagan Tourism Association has been working closely with our airline partners and want to recognize the tremendous support to keep residents and visitors travelling through the entire region.”
The Thompson Okanagan from the peak of Mount Robson down to the semi-arid desert in Osoyoos is open and ready to welcome visitors. Fall is one of the best times to explore the region - the leaves are changing colour, the air is crisp, and the sky is clear with the sun shining bright. Offering the perfect conditions for wine touring, culinary journeys, paired with hiking, biking, fishing in between. Kelowna International Airport (YLW), Penticton Airport (YYF), and the Kamloops Airport (YKA), service the region and offer rental cars, or shuttle service.
Visitors can get trip inspiration at thompsonokanagan.com
TOTA would like to thank the Ministry of Transportation for their ongoing efforts to stabilize the slide site and build a 150-metre wall to prevent further rock fall. They have indicated that this solution may allow single lane traffic by September 16th. To accommodate the road closure while these upgrades are made, there are four options for motorists to get to their destinations:
Two forest service roads between Penticton and Kelowna have been
improved to accommodate the influx of motorists. These routes add an
additional 60 to 90 minutes to the normal Central Okanagan to South
Okanagan commute.
*Drivers who choose to travel these options should
ensure their vehicles are properly equipped for conditions.
Two alternate highway detours are available through Princeton via Highways 3, 5A and 97C to the West, and through Highway 33 to the East, also resulting in multi-hour commutes.
TOTA would like to acknowledge the many partners who have come together to ensure the safety and seamlessness of travel through the Okanagan.
If you or a business you know is offering an alternative mode of transportation around the road closure, please share by filling out the Good News Form
Travel Order Impact Survey
TOTA and BCHA are conducting a survey to collect details on the impacts of the order on tourism operations to present a summary of the findings to the BC Ministry of Tourism, Art, Culture, and Sport (MTACS) to share with the other ministries.
To complete the survey, go to https://TOTABC.org/Survey
The Thompson Okanagan Tourism Association (TOTA) and the British Columbia Hotel Association (BCHA) are working together to assess the immediate and long-term impacts on Thompson Okanagan tourism stakeholders from Accommodation Travel Restrictions (Southern Interior Areas) Order by the Province of BC, originally effective August 19 - September 4, 2023.
TOTA and BCHA are conducting a survey to collect details on the impacts of the order on tourism operations to present a summary of the findings to the BC Ministry of Tourism, Art, Culture, and Sport (MTACS) to share with the other ministries.
Survey
The survey will take approximately 20 minutes to complete. Your input is critical to understanding the impact of the order on businesses.
If you represent more than one business, please complete additional surveys for each business so that we have a better understanding of the impact of the order.
To complete the survey, go to https://TOTABC.org/Survey
Additional Support
We understand this is a challenging time for businesses. The TOTA team would like to help. If you have any questions or concerns to discuss, please email Recovery@TOTABC.com.
Thompson Okanagan Tourism Association and Okanagan College Announce Fall Intake for Fully Funded Virtual Hospitality Certificate Program
The Thompson Okanagan Tourism Association (TOTA) and Okanagan College are once again investing in the future of regional tourism and hospitality with the third intake of the fully funded Hospitality Professional Program. The initiative is open to current professionals looking to elevate their career path, and those interested in securing skills and experience to land a job in the region’s vibrant tourism and hospitality sectors.
Participants can choose from one of two part-time live online training schedules:
Schedule 1: Monday to Friday mornings from October 2023 to May 2024
Schedule 2: Evenings and Saturdays from October 2023 to June 2024
The Thompson Okanagan Tourism Association (TOTA) and Okanagan College are once again investing in the future of regional tourism and hospitality with the third intake of the fully funded Hospitality Professional Program. The initiative is open to current professionals looking to elevate their career path, and those interested in securing skills and experience to land a job in the region’s vibrant tourism and hospitality sectors.
The Hospitality Professional Program comes with no financial burden, ensuring students can focus on gaining the skills and experience needed to unlock new and elevated roles. The partnership between TOTA and Okanagan College is made possible through federal funding in order to address major industry downturns and the ongoing skilled labour shortage facing tourism and hospitality businesses across the country.
“This is an exceptional opportunity for current and hopeful hospitality professionals to level up their skill set - at no personal expense,” shared Ellen Walker-Matthews, TOTA CEO. “Okanagan College offers timely, relevant, and meaningful education and skills that can quickly elevate a career. I highly recommend this to anyone looking for career change and advancement.”
This comprehensive part-time program has been specially designed to equip students with the skills and knowledge needed to excel in the dynamic world of tourism hospitality. The blend of live online learning sessions rapidly covers many topics of the evolving landscape, providing an introduction to marketing, social media, accounting, project management, human resources, and management. This is coupled with self-led online industry certifications including WHMIS; FoodSafe; and Serving It Right.
The first 30 - 34 weeks are spent in a virtual classroom and is followed by 10 weeks of on-site work experience, mentorship, and a job placement at a local business. From guest services to event management and beyond, students will receive top-notch training, networking opportunities and on-the-job training that will open many doors to tourism careers in the Thompson Okanagan.
Participants can choose from one of two part-time live online training schedules:
Schedule 1: Monday to Friday mornings from October 2023 to May 2024
Schedule 2: Evenings and Saturdays from October 2023 to June 2024
Both schedules include work experience & mentorship: May – July 2024
Two information sessions will happen on September 15 at 1pm and September 21 at 7pm.
Interested participants can register at TOTABC.org/training. The deadline for program intake is Friday, September 29, 2023. Students will be interviewed and accepted as applications are received until the program is filled.
Don't miss out on this chance to jumpstart a career in tourism and hospitality. Interested individuals are invited to embark on a journey of growth, excellence, and success. Learn more and apply at TOTABC.org/Training.
*Applicants must be Canadian citizens, permanent residents, or protected persons legally able to work in Canada. The virtual portion of the program can be taken from anywhere across Canada, but participants must be in, or relocating to, the Thompson Okanagan for the work experience and job placement portion of the program.
Thompson Okanagan Tourism Association Ready to Welcome Visitors Back After Travel Order Lifted
The Thompson Okanagan is most definitely open and ready to welcome visitors back to the region. The industry looks forward to embracing those that already have trips booked, and invite visitors to plan a trip to one of the many communities that call the Southern Interior home through ThompsonOkanagan.com.
The Thompson Okanagan Tourism Association (TOTA) is grateful to Premier Eby and Minister Ma, the Minister of Emergency Management and Climate Readiness, for coming to tour many parts of the Thompson Okanagan region yesterday. After speaking with residents and viewing the impacts of recent and continuing wildfires, Minister Ma, together with Premier Eby lifted the order restricting travel to the Thompson Okanagan region.
“We greatly appreciate the efforts of the Premier and Minister Ma to work with us to reopen the region sooner than anticipated, it was an essential step to protect our tourism economy,” shares Ellen Walker-Matthews of the Thompson Okanagan Tourism Association. “On behalf of the industry, I would like to extend sincere gratitude to the firefighters, first responders, emergency workers, and volunteers who have worked tirelessly to help the communities of the Thompson Okanagan impacted by wildfires.”
Walker-Matthews adds, “The Thompson Okanagan is most definitely open and ready to welcome visitors back to the region. The industry looks forward to embracing those that already have trips booked, and invite visitors to plan a trip to one of the many communities that call the Southern Interior home through ThompsonOkanagan.com.”
Booking a trip is going to be one of the best ways to assist with recovery efforts for the tourism economy through the months ahead, and it is essential to have the movement of visitors back in the area. Whether visiting the Thompson, Gold Country, Okanagan, Boundary Country, Similkameen Valley or Shuswap, each has unique experiences to discover in every season that can only be found in this place. Explore the destinations, or connect socially @thompson_okanagan for further trip inspiration.
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About Thompson Okanagan Tourism Association:
The Thompson Okanagan Tourism Association (TOTA) is a not-for-profit society that represents a geographic area nestled in the Southern Interior of British Columbia, Canada. The region’s name is derived from two major geographic features: the Thompson River and Okanagan Lake. TOTA plays a support, leadership and growth role in the tourism industry for this region. It aims to stimulate ongoing sustainable growth by embracing the value of tourism through community engagement, innovative leadership in promoting authentic experiences, and inspiring creative collaboration. Key TOTA initiatives include; Biosphere Certified Gold Destination, 7 Generations Pledge, and Glasgow Declaration on Climate Action in Tourism.
For more information about TOTA visit TOTABC.org, or visit the trip planning website ThompsonOkanagan.com.
Media Contact:
Krista Lochhead
778.227.2396
Travel Restrictions Order Lifted for Most of Thompson Okanagan
The order restricting travel to the Thompson Okanagan region has been lifted, except for the community of West Kelowna.
To ensure we can bring concerns and challenges the industry faces to the government, we encourage you to share your insights and feedback on how the wildfires and travel restrictions have impacted your business through TOTA's Voice Your Concerns form.
Premier Eby and Minister Ma, the Minister of Emergency Management and Climate Readiness, toured many parts of the Thompson Okanagan region to speak with residents and view the impacts of recent and continuing wildfires.
In a press conference late yesterday afternoon, Minister Ma, together with Premier Eby lifted the order restricting travel to the Thompson Okanagan region, except for the community of West Kelowna, where there are still many residents out of their homes and much work ahead. Non-essential travel to West Kelowna continues to be prohibited for the purpose of staying in temporary accommodation, including hotels, motels, inns, bed and breakfasts, hostels, RV parks, and campgrounds, to ensure accommodations are available for those who have been evacuated and are still unable to return home.
We appreciate the efforts of the Premier and Minister Ma to work with industry and communities to reopen the region sooner than anticipated. We also extend our sincere gratitude to the firefighters, first responders, emergency workers, and volunteers who have worked tirelessly to help the communities of the Thompson Okanagan impacted by wildfires. Our hearts go out to all those affected by these wildfires throughout the region.
Additionally, we want to acknowledge the accommodation providers in the Thompson Okanagan region who have been diligently reporting their availability to provide safe shelter for evacuees and emergency responders.
Although the non-essential travel restriction is now largely lifted, we are also acutely aware of the effect this restriction has had and continues to have on tourism businesses in the region. Besides the obvious financial impacts of losing visitors during the last few weeks of the peak tourism season, operators face uncertainty regarding labour, cancellation of significant events and product loss.
Lifting the order is an important first step in recovery, and while our industry remains steadfast in our commitment to support our communities and the evacuees, TOTA, along with the BC Hotel Association (BCHA), continues to work closely with the Ministry of Tourism, Arts, Culture and Sport, and the Government of British Columbia to advocate for financial supports necessary to ensure full recovery.
We Want to Hear From You
To ensure we can bring concerns and challenges the industry faces to the government, we encourage you to share your insights and feedback on how the wildfires and travel restrictions have impacted your business through TOTA's Voice Your Concerns form.
Advocacy Update: Accommodation Travel Restrictions
TOTA and BCHA seeking financial relief and expedited lifting of the order prohibiting non-essential travel into Southern Interior Areas to stay in temporary accommodation, citing a surplus of available accommodations compared to evacuees.
As the fire fight continues in multiple areas of the Thompson Okanagan and BC, our hearts are with those evacuated and those that have lost their homes. We can't say enough about the amazing work of the firefighters and BC Wildfire Service, working together with numerous community fire departments from around the province.
Accommodators are providing ongoing updates on room availability to be shared with Emergency Support Service (ESS) Centres to coordinate room bookings for evacuees and first responders.
Having said that, we are also acutely aware that the Accommodation Travel Restrictions Order for Southern Interior areas up to September 4 has decimated the tourism industry in a critical time of the season, resulting in tremendous financial repercussions.
We all stand at the ready to support the evacuees but this need has not been realized. Presently, considering the evacuation requirements and available accommodations, we have a surplus available within Kelowna and West Kelowna. Although the fires' threat persists, the cooler temperatures and potential rain forecast offer some relief.
Over recent days, TOTA and the BC Hotel Association (BCHA) have actively engaged with the Ministry of Tourism, Arts, Culture and Sport, advocating for a number of measures aimed at supporting tourism and hospitality businesses. We've presented a comprehensive overview of the on-ground situation, laying out the facts to facilitate an informed decision-making process.
On August 21, we formally urged the Tourism Ministry to have EMCR, Minister Ma, and the Premier to move forward with the following measures:
A safe and expedited lifting of the essential-only travel order, particularly in areas like Osoyoos, Oliver, Penticton, Summerland, Vernon, and Kamloops, where accommodation is not currently being fully utilized to support evacuation efforts.
A commitment from the Premier that financial relief will be explored to offset the substantial economic losses experienced by operators due to the implementation of the travel order.
We continue to meet with the ministries as the situation progresses.
We encourage you to share your insights and feedback by emailing Recovery@TOTABC.com so that we can bring your concerns to the government.
In the meantime, we are working to get the region open and operating again as quickly as possible, recognizing that the current and potential losses.
Kind regards,
Ellen Walker-Matthews
CEO, Thompson Okanagan Tourism Association (TOTA)
Provincial Order: Accommodation Travel Restrictions for Southern Interior Areas
The Province introduced a new order under the provincial state of emergency, effective August 19 until end of day on September 4, 2023: people may not travel to stay in temporary accommodations for non-essential purposes in several Thompson Okanagan communities. This includes hotels, motels, inns, bed and breakfasts, hostels, RV parks, and campgrounds.
Read Order: https://www.bclaws.gov.bc.ca/civix/document/id/mo/mo/m0243_2023
To help ensure accommodation is available for critical-response personnel and the tens of thousands of people evacuated due to wildfires, the Province of BC is restricting travel for the purpose of staying in temporary accommodation in several communities in the Thompson Okanagan region.
The Province introduced a new order under the provincial state of emergency. Under this order, effective August 19 until end of day on September 4, 2023, people may not travel to stay in temporary accommodations for non-essential purposes in several Thompson Okanagan communities. This includes hotels, motels, inns, bed and breakfasts, hostels, RV parks, and campgrounds.
This order applies to temporary accommodation in the following cities:
Kelowna-West Kelowna;
Kamloops;
Oliver;
Osoyoos;
Penticton; and
Vernon.
The order does not impact travel through to other regions, but the Province is calling on everyone to avoid non-essential travel to the central Interior and southeast to ensure roadways are kept clear for emergency-response operations, including further evacuations. People should check information from the BC Wildfire Service, EmergencyInfoBC, and DriveBC before heading out.
Essential travel includes:
providing emergency or critical services;
sheltering for evacuees;
travelling for health or medical reasons;
transporting essential goods and supplies;
attending court or complying with a court order;
attending a funeral service;
avoiding the risk of abuse or violence;
exercising parental responsibilities;
moving or assisting with moving to a different principal residence;
carrying out a temporary work-related purpose, including volunteer work;
attending classes or training; and
exercising an Aboriginal or treaty right.
Read the Order: https://www.bclaws.gov.bc.ca/civix/document/id/mo/mo/m0243_2023
Urgent Advisory Thompson Okanagan Wildfire Update
The wildfire situation in the Thompson Okanagan is, and continues to be, extremely serious.
The wildfire situation in the Thompson Okanagan is, and continues to be, extremely serious.
On Friday, August 18, the Government of British Columbia declared a provincial State of Emergency to enact emergency orders, including travel restrictions to specific areas if needed.
Residents and visitors have been asked to avoid all non-essential travel to the Central Interior and Southeast parts of the province. For those who must travel, please refer to the BC Wildfire interactive map, and emergencyinfobc.ca to learn about evacuation alerts and orders.
We are working closely with our municipal, regional and provincial partners to assist emergency and wildfire responders wherever possible with the current situation. The safety of our community, local businesses, and visitors are our top priority. We ask everyone to follow the instructions of emergency responders.
Our thoughts and prayers are with all of those affected by the complex wildfires in Keremeos and Oliver, West Kelowna, Kelowna, Lake Country, and the Shuswap, Adams Lake, and Lee Creek fires, as well as the numerous additional fires that are igniting.
We also want to thank all of the firefighters, first responders, and volunteers for all that they are doing to fight the numerous blazes and keep people safe and protected.
We want to ensure you have timely information and key messages to share with your employees and guests where needed. Please see below:
From August 19 through 21 hot, dry, and windy conditions are expected around many parts of BC, leading to increased wildfire risk. Slightly cooler temperatures, thunderstorms and rain are forecasted for the days ahead in the Central Okanagan.
Residents and visitors are asked to avoid all non-essential travel to the Central Interior and Southeast parts of the province, as well as any areas that are currently under an evacuation alert or order.
If you must travel, please refer to the BC Wildfire interactive map, and emergencyinfobc.ca to learn about evacuation alerts and orders.
For those needing to re-book travel for another time, or to make alternative plans to unaffected parts of the province, Visitor Centres are available to assist.
Water access must be prioritized for fire suppression efforts. Okanagan Lake users are asked to keep boats away from areas where other aviation resources are operating.
Refrain from drone use. Drones are a significant hazard to air crews fighting fires, and it is both illegal and irresponsible to fly them in fire-affected areas.
The situation can change rapidly, and anyone traveling in BC is asked to monitor official information sources regularly, including the BC Wildfire Service and DriveBC.
Be prepared for changes and further evacuation alerts and orders.
Visitors are encouraged to download and allow notifications from Alertable: a community notification app with customizable settings to receive the latest local alerts, such as road closures and evacuation information, straight to your mobile device.
For the latest information please refer to ThompsonOkanagan.com’s Know Before You Go page.
If you need further assistance with guidance and messaging with visitors in your community or business, please reach out.
BCRTS Statement on Regional Emergency Communications
The BC Regional Tourism Secretariat shared a statement on how provincial, regional, and community organisations are working to improve outcomes for destinations in a crisis situation.
The BC Regional Tourism Secretariat (BCRTS) is working with provincial and community organisations to improve outcomes for destinations in a crisis situation.
Wildfires, landslides, and flooding have arrived in our province. These crises have affected many regions of British Columbia in a short period of time. While prevention of these disasters would be ideal, emergency preparedness and tourism coordination is the next most effective step to ensure both residents and visitors are informed and safe.
The Ministry of Emergency Management and Climate Readiness (EMCR) has been working with communities and across various ministries to support a coordinated approach to crises, including with the Ministry of Tourism, Arts, Culture, and Sport (TACS). The Tourism Emergency Management Committee (TEMC) worked in tandem with the EMCR to assist in the development of the Tourism Emergency Management Framework. This framework outlines the roles and responsibilities of all levels of government and non-government tourism agencies (Tourism Industry Association of BC, Ministry of Tourism, Arts, Culture, and Sport, Destination BC, Indigenous Tourism BC, BC Destination Marketing Organization Association, BC Regional Tourism Secretariat, and Emergency Management BC) and identifies how Destination Marketing / Management Organizations play a role to support and assist communities if and when they are asked.
TACS provided one-time funding to the BC Regional Tourism Secretariat (BCRTS) to support the regions’ work in implementing the Tourism Emergency Management Framework. The BCRTS is a collaboration among the following five regional destination management organizations: Cariboo Chilcotin Coast Tourism Association, Kootenay Rockies Tourism Association, Northern BC Tourism Association, Thompson Okanagan Tourism Association, and 4VI (Vancouver Island). The initiative also includes Vancouver Coast Mountains.
BCRTS Role
The BCRTS is not responsible for leading emergency management efforts before, during or after a crisis. The BCRTS’ role is to ensure familiarity with the Framework and to support the creation and completion of a crisis communications plan for those who would be the key point of contact for visitors to their area (CDMOs, visitor centres, or tourism businesses). During an emergency event, the regions and CDMOs will execute their own plans to support the efforts of the community’s officials and be the tourism point of contact for all parties involved in the emergency management funnel within the community.
BCRTS Services
The BCRTS has partnered with Hatch Comms to provide communities with visitor communications support during an emergency event.
The BCRTS has compiled a basic interim template for CDMOs and tourism partners that have not completed DBC’s crisis comms training; or do not have a plan and need to submit something quickly to receive assistance. The document explains what crisis communications is, the role of a CDMO in a crisis, and the contacts of the various organizations within the frameworks of their community.
The TEMC’s Emergency Communications Guidance for BC’s Tourism Industry provides more in-depth training, templates and checklists.
All of these steps should significantly improve outcomes for destinations with visitors in a variety of crisis situations by providing a singular source of accurate information. This will also support the destination’s communications and economy should they be in a nearby but unaffected destination, keeping visitors confidently flowing to areas that remain safe to travel.
The Province, Destination British Columbia, and the Tourism Industry Association of BC support this BCRTS initiative.
“Keeping people safe during an emergency is imperative and a top priority for our government. We are committed to working with the BC Regional Tourism Secretariat and other provincial and community tourism partners to ensure the people in BC’s tourism sector, local communities, and our visitors have resources and information in advance of an emergency, so people know where to go, what to do, and what dangers to avoid.”
“Timely and accurate information sharing in a time of crisis is crucial to maintaining BC’s reputation as a safe and welcoming destination, and ensuring business continuity for thousands of tourism operators around the province. We can only achieve this by closely collaborating with our tourism partners and government agencies, at all levels.”
We would be more than happy to schedule a virtual meeting to discuss any concerns or to further clarify our tourism support role within the emergency framework. To schedule a time, please email info@TOTABC.com.
Thank you,
Ellen Walker-Matthews
Vice-Chair, BC Regional Tourism Secretariat
Chief Executive Officer, Thompson Okanagan Tourism Association
Industry Shout Out & Enter to Win: Moon Curser Vineyards Celebrates 20 Years
Moon Curser Vineyards is a boutique, family-owned winery on the East Bench of Osoyoos with a focus on making premium wines from old-world grape varieties not previously planted in the Okanagan, such as Tannat, Dolcetto, and Touriga Nacional.
Moon Curser Vineyards is a boutique, family-owned winery on the East Bench of Osoyoos, a South Okanagan border town known for its hot summers, lakeside fun, and vineyards.
Chris and Beata Tolley, founders of Moon Curser
Moon Curser has been in operation for 20 years, since 2004 when Chris and Beata Tolley purchased an old orchard in need of replanting and set about converting it into what is now the Moon Curser Home Vineyard block, winery, and tasting room.
The Moon Curser name pays tribute to the gold smuggling history of Osoyoos. The Moon Curser wines, however, break from tradition – the winery’s focus has always been on making premium wines from old-world grape varieties not previously planted in the Okanagan such as Tannat, Dolcetto, and Touriga Nacional. These varieties have not historically been a part of the South Okanagan viticulture, but thrive in the distinctive terroir of the Osoyoos East Bench and continue to deliver unique, world class interpretations of these wines.
Moon Curser was recognized as #1 Best Performing Small Winery at the 2019 WineAlign National Wine Awards of Canada.
The Moon Curser team is proud to make delicious wines, provide excellent wine tasting experiences, and also create a professional, flexible and welcoming work environment for employees. They are fortunate to have a long-term team of staff who have been working at Moon Curser for 8 or more years on average.
Planning a trip? You can reserve a Wine Tasting or Private Winemaker Tour & Tasting for your next visit.
Tasting room and vineyards overlooking Osoyoos Lake
Enter to Win a Wine Tasting for 4
Want to taste some of these rare Okanagan grape varietals for yourself? Moon Curser has generously donated 3 prizes of a Wine Tasting Experience for up to 4 people, including a 10% discount on wine purchases made in the tasting room.
Thompson Okanagan tourism and hospitality professionals in the Thompson Okanagan (View Eligibility Details) can enter to win by Friday, July 14, 11:59 PM through the form below.
BC Wildlife Park's Commitment to Access and Inclusion Continues with Fundraising for Playground Upgrades
The BC Wildlife Park in Kamloops has recently made significant upgrades to its facilities to increase accessibility and inclusivity. The park’s next focus for upgrades is the children’s playground, with plans to add inclusive equipment and sensory stations to allow children to play together.
In 2021, the BC Wildlife Park in Kamloops completed a project to pave all its pathways to make the park more accessible for people using wheelchairs, strollers, and walkers. As well, the park added powered mobility scooters and wheelchairs for visitors to easily explore the park. The washrooms were made accessible and environmentally efficient. And this was just the beginning of BC Wildlife Park’s commitment to access and inclusion.
Now, BC Wildlife Park has turned its attention to the iconic children’s playground. The current playground is over 23 years old and major upgrades are needed in order to bring it up to current standards and make it inclusive and accessible for children of all ages and abilities. While park priorities remain focused on animal care and welfare, children and families make it all possible.
Early playground renderings include accessible paths, inclusive equipment and sensory stations - all carefully designed to allow children to play together.
“Participation in play, on an equal basis with other children, is a right, not a privilege, for ALL children. Playgrounds are at the heart of a community and a space where children of all ages and abilities can connect together through play. Canada needs more playgrounds that are designed in innovative ways to be fully accessible and inclusive to the needs of all children. No child should be left on the sidelines of play.”
Fundraising Initiatives
Fundraising efforts began with a country music concert on June 17 and a children’s contest asking BC children of all ages to share what outdoor play means to them through a creative piece, like a poem, letter, artwork, or video.
More fun and engaging fundraising initiatives are planned throughout the year-long campaign.
To learn more about upcoming events, please visit BCWildlife.org for details.
To support the new BC Wildlife Park accessible playground visit BCWildlife.org/play.htm or text “play” to 30333.
Community Spotlight: Village of Valemount
Get to know the communities of the Thompson Okanagan region, such as the vibrant Village of Valemount, situated along the Yellowhead Highway just twenty minutes from Mount Robson. Tourism Valemount is a Biosphere Committed Destination and participates in sustainability initiatives such as releasing salmon into waterways.
The Community Spotlight will highlight communities in the region to help tourism professionals get to know the 90+ villages, towns, Indigenous nations, and cities of the Thompson Okanagan region.
Tourism Valemount shared some information on the destination and their sustainability initiatives:
Where is Valemount?
Surrounded by majestic mountains the vibrant Village of Valemount is tucked into the picturesque Robson Valley, situated along the Yellowhead Highway just twenty minutes from Mount Robson. Valemount is at the northern tip of the Thompson Okanagan region.
What are the main activities that attract visitors?
There are seemingly unlimited outdoor recreation and local cultural experience, with diverse trail networks, natural gems, and quiet serene locations where you can relax and enjoy scenic views, all year round.
Those who enjoy the adrenaline rush of white-water rafting, sledding, and downhill biking will find many reasons to keep coming back.
Prefer activities like hiking, paddling, and fishing? They have that too.
For those who enjoy browsing through museums, galleries, shopping in local markets and boutiques, meeting artisans, hearing musicians, and going to live theatrical performances Valemount has it all.
Take a stroll, or pedal along the Bigfoot Trail which loops through the community giving a great way to explore the village without a vehicle.
Learn more at the official DMO website, VisitValemount.ca.
What are the main events this summer?
Valemountain Days starting June 9 is an action-packed weekend with plenty of family activities, including a car show, parade, live music, and bouncy castles. Take in this three-day event to discover why Valemount is known to be such a friendly and welcoming community.
Bike Fest 2023 on June 17 will have shuttles, food, music, and epic trail riding.
The Valemount Farmers’ Market is on Thursdays from 4-7 PM, starting June 15
For the full events schedule, check out VisitValemount.ca.
What sustainability initiatives is Tourism Valemount involved with?
The Chinook salmon have been greatly impacted by the Big Bar Slide so Tourism Valemount partnered with the Simpcw Nation and Spruce City Wildlife Association to co-host the release of over 20,000 Chinook salmon fry into Swift Creek.
The Swift Creek Chinook salmon population is of particular importance because it is considered an at-risk or endangered population. Factors such as habitat degradation, overfishing, pollution, and climate change have contributed to declines in their numbers.
Protecting and restoring at-risk salmon populations like the Swift Creek Chinook salmon is crucial for maintaining the health and biodiversity of freshwater ecosystems. Salmon play a significant ecological role as they bring nutrients from the ocean to freshwater systems, providing food for other organisms and contributing to the overall balance of the ecosystem.
Efforts are being made to protect and restore the Swift Creek Chinook salmon population. These efforts involve habitat restoration projects, such as improving water quality, restoring spawning grounds, and creating fish passages to enable their migration.
New Biosphere Commitment Member: Song Sparrow Hall
Song Sparrow Hall is a concert hall and event venue located in the historic Newnes Building in downtown Salmon Arm. Operated as a social venture, the team aims to bring people together and inspire them toward a kinder, more inclusive, and regenerative world.
Join TOTA in welcoming Song Sparrow Hall to the Thompson Okanagan Biosphere Commitment Program.
Song Sparrow Hall is a concert hall and event venue located in the historic Newnes Building in downtown Salmon Arm, BC. This beautiful space was redesigned in 2020 with a focus on performing arts, celebration, and the sharing of ideas. The 235-person capacity venue features a state-of-the-art acoustically designed main hall with an advanced sound system and interactive LED lighting.
Song Sparrow Hall welcomes active community involvement by non-profit groups and individuals seeking to collaborate on innovative events.
Sustainability Initiatives
Operated under Lakeshore Village Limited as a social venture that strives to make sustainable facility and programming decisions, the organisation feels it is a natural fit for Song Sparrow Hall to join the Thompson Okanagan Biosphere Commitment Program.
With every event they produce, the team is mindful of the intersections between socio-cultural, environmental, and economic sustainability. They believe in the power of the arts to bring people together and inspire them toward a kinder, more inclusive, and regenerative world.
By working toward aligning with the UN Sustainable Development Goals, they are proud to join a global network of change-making organizations.