
News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
Wines of BC Explore App Awarded GOLD in Travel Weekly's Magellan Awards
The Travel Weekly Magellan Awards announced a GOLD medal for the Wines of BC Explorer App in the Online Travel Services category. The Magellan Awards is the premier award for the global travel industry, honouring outstanding levels of design, marketing, and services.
From plan-your-trip assistance to wine-education content and a personal taste test, the App is the best way to discover BC wine country, and in turn acts as a perfect conduit for BC wineries to connect with potential guests. All 300+ BC wineries listed on the App regularly update new wine releases and tasting experiences.
Features include:
Curated lists of wines and wineries
An interactive taste test with resulting wine suggestions
Shopping for wine and wine experiences
Helpful filters to enable discovery, search by ‘organic wines’ or ‘dog friendly wineries’ and more!
The Travel Weekly Magellan Awards announced a GOLD medal for the Wines of BC Explorer App, marking the first ever win for a wine tourism app, and only the second ever for a Canadian based App in the category.
The Magellan Awards is the premier award for the global travel industry, honouring outstanding levels of design, marketing, and services – the Wines of BC Explorer App received the award in the Online Travel Services category.
The App is an essential tool for anyone looking to explore and enjoy BC wine. From plan-your-trip assistance to wine-education content and a personal taste test, the App is the best way to discover BC wine country, and in turn acts as a perfect conduit for BC wineries to connect with potential guests.
With all 300+ BC wineries listed on the App regularly updating new wine releases and tasting experiences, the increasing number of users can always find what they are looking for, and even uncover something they did not know they would love.
Features include:
Curated lists of wines and wineries
An interactive taste test with resulting wine suggestions
Shopping for wine and wine experiences
Helpful filters to enable discovery, search by ‘organic wines’ or ‘dog friendly wineries’ and more!
The Wine Growers of BC team is always looking to improve and launch exciting new features. The most recent feature is a geo-location tool designed to assist users in finding wineries and wine shops closest to their location and preferences.
The Value of Tourism Video Series by TIABC, BCRTS & Destination BC
The Value of Tourism video series captures the essence of the tourism industry’s contribution to British Columbia from the lens of the people who work in the various sectors and regions that make up our province’s visitor economy.
The Value of Tourism video series was created by Tourism Industry Association of BC (TIABC), in partnership with the BC Regional Tourism Secretariat (BCRTS), Destination British Columbia, and PacifiCan.
The videos are available for use by industry to use in communicating the Value of Tourism.
The Value of Tourism is a series of short videos capturing the essence of the tourism industry’s contribution to British Columbia from the lens of the people who work in the various sectors and regions that make up our province’s visitor economy.
The videos tell stories using concrete examples from both a personal perspective, in addition to how their business, community, region, or sector has made a difference. The interviewees bring the viewer along and paint a compelling yet personable picture.
The Tourism Industry Association of BC (TIABC) partnered with the BC Regional Tourism Secretariat (BCRTS), Destination British Columbia, and PacifiCan to produce the videos.
About the Value of Tourism
Tourism contributes to the high quality of life in British Columbia by supporting arts, sports, Indigenous culture, historical assets, festivals and events, restaurants and pubs, parks and recreation, outdoor adventure, among other sectors and activities. Tourism brings significant international benefits through trade and investment, education, infrastructure development, and immigration.
The tourism industry is comprised of thousands of mostly small businesses, whose voices are often unheard. TIABC and its industry partners in British Columbia must come together to strengthen our collective voice to fully capture the opportunity ahead and overcome the obstacles.
The Value of Tourism (VoT) initiative has been designed to increase the understanding of tourism as a powerful engine for economic, cultural, and social well-being, and to secure cross-government support for tourism investments by describing how tourism benefits every community and region in British Columbia.
This project is also designed to increase interest in tourism as a career choice, as well as provide insight into how tourism can be a catalyst for addressing major issues and opportunities such as climate change, sustainability, reconciliation, workforce, among other priorities.
Share the Value of Tourism
The vignettes and videos are available for use by destination marketing organizations, sector associations, individual operators, and other tourism stakeholders to use in communicating with all levels of government, residents, community and business leaders, organizations, schools and universities, and others to share the Value of Tourism through social media channels, websites, presentations and advocacy initiatives, etc. to help rebuild the reputation and understanding of the importance of the tourism industry post-COVID-19.
Global Survey on Perspectives of Service Delivery & Traveller Priorities Report | Tourism HR Canada
Tourism HR Canada released a report that provides insight to the current perspectives of the service delivery in Canada and how the travel and tourism industry should prepare itself for the future. The report concluded that, as the visitor economy gradually recovers from the COVID crisis, addressing service disruptions will need to be balanced against safety and price sensitivity.
Tourism HR Canada released a report that provides insight to the current perspectives of the service delivery in Canada and how the travel and tourism industry should prepare itself for the future.
The report concluded that, as the visitor economy gradually recovers from the COVID crisis, addressing service disruptions will need to be balanced against safety and price sensitivity.
The following is a summary of the findings:
While many developed destinations consider themselves to be at the tail end of the COVID 19 pandemic, with vaccine rollouts now well underway, the disruption to the value chain as a whole is far from over.
According to current projections, the tourism industry in Canada is not expected to recover to 2019 levels until 2025.
With this challenge in mind, tourism businesses will need to prioritize and allocate their resources effectively to ensure they are able to develop their products and services to adapt to the new normal while still delivering quality in line with what travellers value.
Broadly speaking, the overall visitor experience remains the most important concern for international travellers in selecting a destination to travel to (unsurprisingly as this encompasses a range of factors).
Quality service is second only to the overall visitor experience in this regard and thus will be of paramount importance in destination recovery efforts.
Quality of service is particularly valuable to the lucrative Chinese market to which international destinations will have to appeal to thrive in the new global travel market in the years to come.
However, health and safety concerns (particularly in Britain and Australia) and price and affordability are also major concerns. Price and affordability is somewhat prioritized across destinations and this is likely driven by post COVID price sensitivity among travellers.
In terms of the impact of service disruption on destination selection, Canada performs well relative to other destinations, with travellers reporting relatively low impact particularly in the USA, South Korea, France and Germany.
China, however, is an exception to this, placing Canada as being most impacted by potential service disruption in terms of destination selection. China is also one of the few countries to consider service disruption in Canada more serious than at home.
Improvements Coming to BC Parks Digital Services | Share Your Feedback
BC Parks is inviting British Columbians to participate in the redesign of its digital services since the journey for many people seeking outdoor experiences begins online. Feedback can be shared through the new test site at Beta.BCParks.ca.
People can participate in the redesign to create a more user-friendly and inclusive online experience through BCParks.ca.
The new BC Parks test site is live and provides a glimpse into the design work and improvements being made. New content and features will be added to the site during the coming months. People can also sign up to join future focus groups to help inform the future of all BC Parks digital products and services.
A key feature of the redesign is to improve the online reservation system with expanded features. Opening March 21, 2022, the new reservation service will be available through the BC Parks website .
BC Parks is inviting British Columbians to participate in the redesign of its digital services since the journey for many people seeking outdoor experiences begins online. Feedback can be shared through the new test site at Beta.BCParks.ca.
People can participate in the redesign to create a more user-friendly and inclusive online experience through BCParks.ca.
The new BC Parks test site is live and provides a glimpse into the design work and improvements being made. New content and features will be added to the site during the coming months. People can also sign up to join future focus groups to help inform the future of all BC Parks digital products and services.
A key feature of the redesign is to improve the online reservation system with expanded features. Opening March 21, 2022, the new reservation service will be available through the BC Parks website and will include key features such as:
more flexible search options to find and book a campsite;
maps, calendars and lists of available sites for quicker navigation;
saved booking preferences and locations within customer accounts; and
as many as five large photos per campsite.
Coalition of Businesses & Sector Associations Express Concern With Province's Sick Pay Program
In a letter to Labour Minister Harry Bains, the coalition noted that the sick pay program comes at a difficult time for businesses during the height of the new Omicron wave. It's particularly challenging for businesses such as pubs and restaurants which were not closed (and thus many were ineligible for government assistance) and whose business dropped precipitously.
There are many examples of businesses experiencing functional closures and seeing a significant portion of their employees at home sick. Consequently, operationally and administratively it has been a very challenging start to the year.
One of the primary concerns relates to the fact that businesses and employees rely on payroll and human resources information systems to track, store, and provide accurate information on use of paid sick days and payment. Nearly all of these systems are based on a workplace having a common ‘employment year’ which is most often the calendar year or a business’s fiscal year.
However, the current wording of the ‘employment year’ definition on the Employment Standards website from the policy interpretation of Illness or Injury Leave - Act Part 6, Section 49.1 is causing confusion for employers and workers alike: “Employment year” refers to the specific employee’s employment year, based on their start date.
Most businesses remain unaware of this interpretation of the policy. In addition, there are problems faced by businesses struggling to understand how to implement paid sick leave for part-time and short-term employees.
In its letter, the coalition offered a number of recommendations for the province to consider including amending the definition of 'employment year', as well as reimbursing businesses for the additional sick days paid over the annual intended five days paid sick leave businesses understood they were required to pay.
Organizations that signed a letter include TIABC, BC Chamber of Commerce, Greater Vancouver BC Restaurant & Food Services Association, Restaurants Canada, go2HR, ABLE BC, BCHA, and others.
Originally published by TIABC on January 28, 2022.
In a letter to Labour Minister Harry Bains, the coalition noted that the sick pay program comes at a difficult time for businesses during the height of the new Omicron wave. It's particularly challenging for businesses such as pubs and restaurants which were not closed (and thus many were ineligible for government assistance) and whose business dropped precipitously.
There are many examples of businesses experiencing functional closures and seeing a significant portion of their employees at home sick. Consequently, operationally and administratively it has been a very challenging start to the year.
One of the group's primary concerns relates to the fact that businesses and employees rely on payroll and human resources information systems to track, store and provide accurate information on use of paid sick days and payment for those days. Nearly all of these systems are based on a workplace having a common ‘employment year’ which is most often the calendar year or a business’s fiscal year.
The current wording of the ‘employment year’ definition on the Employment Standards website from the policy interpretation of Illness or Injury Leave - Act Part 6, Section 49.1 is causing confusion for employers and workers alike: “Employment year” refers to the specific employee’s employment year, based on their start date.
Most businesses remain unaware of this interpretation of the policy. In addition, there are problems faced by businesses struggling to understand how to implement paid sick leave for part-time and short-term employees.
In its letter, the coalition offered a number of recommendations for the province to consider including amending the definition of 'employment year', as well as reimbursing businesses for the additional sick days paid over the annual intended five days paid sick leave businesses understood they were required to pay.
Organizations that signed a letter include TIABC, BC Chamber of Commerce, Greater Vancouver BC Restaurant & Food Services Association, Restaurants Canada, go2HR, ABLE BC, BCHA and others.
Buy a BC Parks Licence Plate to Support Park Services
The BC Parks Licence Plate Program is a partnership between the Province and ICBC whereby motorists in British Columbia can choose one of three specialty plate designs depicting scenes from B.C.’s parks and protected areas.
Available at Autoplan broker offices throughout B.C., a BC Parks plate costs $50 for the initial purchase, and $40 to renew each year.
All net proceeds from the sale and ongoing renewals of the licence plates are re-invested back into provincial parks through the Park Enhancement Fund (PEF), a special account separate from the B.C. government's annual budget to BC Parks.
The BC Parks Licence Plate Program is a partnership between the Province and ICBC whereby motorists in British Columbia can choose one of three specialty plate designs depicting scenes from B.C.’s parks and protected areas.
The designs include the Kermode bear, an elusive white version of black bear found on B.C.’s coast, the snow-capped Purcell Mountains symbolizing the province’s interior region, and Porteau Cove overlooking Howe Sound.
Available at Autoplan broker offices throughout B.C., a BC Parks plate costs $50 for the initial purchase, and $40 to renew each year.
All net proceeds from the sale and ongoing renewals of the licence plates are re-invested back into provincial parks through the Park Enhancement Fund (PEF), a special account separate from the B.C. government's annual budget to BC Parks.
The BC Parks Licence Plate Program is marking its five-year anniversary, and more than 300 diverse projects and programs have been supported to further protect and enhance B.C.’s world-renowned parks system. In March 2021, the BC Parks Licence Plate Program reached a milestone with the sale of 250,000 specialty plates.
Through partnerships with Indigenous partners and community groups across the province, projects related to conservation, Indigenous reconciliation, fire-based ecosystem and land management, engagement, education and inclusion were completed over the last five years, as well along with support for the Student Ranger Program which started in 2018.
Service Provider: Everything Podcasts
Everything Podcasts, part of Pattison Media, is a full-service podcast production company. They help brands evolve and expand their media strategy into the audio space with a custom podcast series.
Everything Podcasts works with brands, organizations, and companies to create powerful content creative, promotional support, production services, marketing, sales representation, research, and access to the fastest-growing media platform in the world, podcasting.
The most fundamental challenge brands face in the “attention economy” is: how do you capture people’s attention? By telling stories. 93% of Podcast listeners listen to all or most of each episode!
Everything Podcasts, part of Pattison Media, is a full-service podcast production company. They help brands evolve and expand their media strategy into the audio space with a custom podcast series.
Everything Podcasts works with brands, organizations, and companies to create powerful content creative, promotional support, production services, marketing, sales representation, research, and access to the fastest-growing media platform in the world, podcasting.
The most fundamental challenge brands face in the “attention economy” is: how do you capture people’s attention? By telling stories. 93% of Podcast listeners listen to all or most of each episode!
B.C. Vaccine Card Extended, Youth Tournaments to Resume
In a press conference January 25, 2022, the Provincial Health Officer (PHO) announced that proof of full vaccination will continue to be required to access some events, services, and businesses in B.C. The requirement is in place until June 30, 2022. It applies to all people born in 2010 or earlier (12+).
The vaccine card will be reviewed regularly and stopped sooner if the situation changes.
Sport tournaments for children and youth will resume effective Feb. 1, 2022. The prohibition on adult tournaments will continue to be in effect.
Both amendments will be reflected in the Public Health Order covering Gatherings and Events.
In a press conference January 25, 2022, the Provincial Health Officer (PHO) announced that proof of full vaccination will continue to be required to access some events, services, and businesses in B.C. The requirement is in place until June 30, 2022. It applies to all people born in 2010 or earlier (12+).
The vaccine card will be reviewed regularly and stopped sooner if the situation changes.
Sport tournaments for children and youth will resume effective Feb. 1, 2022. The prohibition on adult tournaments will continue to be in effect.
Both amendments will be reflected in the Public Health Order covering Gatherings and Events.
World Travel Awards™ Call for Travel Excellence
World Travel Awards is pleased to announce its annual "call for entries" for inclusion in the most prestigious awards and recognition initiative in travel and tourism. World Travel Awards invites brands that are pushing the boundaries of industry excellence to participate in the annual programme.
The deadline to apply is March 27, 2022.
World Travel Awards is pleased to announce its annual "call for entries" for inclusion in the most prestigious awards and recognition initiative in travel and tourism.
In the quest to identify and reward excellence, World Travel Awards invites brands that are pushing the boundaries of industry excellence to participate in the annual programme.
Each country's very best brands and products are invited to submit their applications to participate and stand a chance to win the ultimate industry accolade. Awards will be given to nominees by country, continent, and, finally, world best.
The deadline to apply is March 27, 2022. Voting opens on 4th April, 2022 when all of the short-listed nominees for Canada 2022 will be announced.
Award Categories
Leading Airline
Leading Airline Brand
Leading Airline Lounge
Leading Airport
Leading Airport Hotel
Leading Airport Lounge
Leading Beach Destination
Leading Beach Hotel
Leading Beach Resort
Leading Boutique Hotel
Leading Business Hotel
Leading Business Travel Destination
Leading Car Rental Company
Leading Casino Resort
Leading Chauffeur Company
Leading City Break Destination
Leading City Destination
Leading Conference Hotel
Leading Cruise Line
Leading Cruise Port
Leading Destination
Leading Exclusive Retreat
Leading Family Resort
Leading Honeymoon Destination
Leading Hotel
Leading Hotel Brand
Leading Hotel Residences
Leading Hotel Suite
Leading Inflight Magazine
Leading Lifestyle Hotel
Leading Low-Cost Airline
Leading Luxury Car Rental Company
Leading Luxury Hotel
Leading Luxury Train
Leading Meetings & Conference Centre
Leading Meetings & Conference Destination
Leading New Hotel
Leading New Resort
Leading Private Jet Charter
Leading Resort
Leading River Cruise Company
Leading Serviced Apartments
Leading Sports Tourism Destination
Leading Theme Park Resort
Leading Tour Operator
Leading Tourist Attraction
Leading Tourist Board
Leading Travel Agency
Leading Travel Management Company
Leading Wedding Hotel
Most Romantic Resort
Responsible Tourism
YLW Receives Millions in Federal Funding for Infrastructure Projects & Operations
Kelowna International Airport is receiving over $18 million in funding for key infrastructure projects and operational support from Transport Canada’s Airport Critical Infrastructure Program.
Along with the announcement for the critical infrastructure projects, the Government of Canada is also providing more than $3 million from Transport Canada’s Airport Relief Fund. This will provide funding to maintain continued airport operations and essential air services for residents and workers in Kelowna and surrounding communities.
Kelowna International Airport is receiving over $18 million in funding for key infrastructure projects and operational support from Transport Canada’s Airport Critical Infrastructure Program, including:
Combined Operations Building
Airport Terminal Building Roof Replacement
Airport Biosecurity Infrastructure
Runway End Safety Area
Airfield Lighting and Support Infrastructure
Along with the announcement for the critical infrastructure projects, the Government of Canada is also providing more than $3 million from Transport Canada’s Airport Relief Fund. This will provide funding to maintain continued airport operations and essential air services for residents and workers in Kelowna and surrounding communities.
Welcome to Klippers Organic Acres New Biosphere Committed Company
We are very pleased to welcome Klippers Organic Acres to our Biosphere Commitment Program! Sustainability is everything for Klippers Organic Acres. They have 80 solar panels installed, minimize food waste, monitor their entire footprint, are using geothermal energy, and a Certified Organic farm. Klippers Organic Acres focuses sustainability through their motto of leaving the land better then how they found it.
Klippers Organics Acres
At Klippers Organics Acres, they believe that sustainable, healthy, and delicious food is essential. They are a Certified Organic farm located in the heart of the Okanagan in the beautiful Similkameen Valley.
They joined the Biosphere Commitment Program because Klippers Organics Acres aligns with what the program is all about. They have been working on similar projects since their start of farming over 30 years ago.
Sustainability means to Klippers Organics Acres that they leave the land better than how they found it. They look at their entire footprint of the farm, the guest suites, restaurant, cidery, and Café/Marketplace and work within all of these areas to be sustainable. Klippers Organics Acres uses the fruit and vegetables from the farm to supply the restaurant, cidery, and café. Using sustainable energy sources where applicable and any food waste that does come from the restaurant or café then goes back to the farm and is turned into compost.
Sustainability is everything for Klippers Organic Acres. First they are organic farmers and believe in leaving the soil better then how they found, building the organic matter up year after year. They were also one of the first to start harvesting the sun with a solar hot water system, then used geothermal energy for heating and cooling their house. They successfully put 80 solar panels on poles for energy consumption and they plan to continue to expand in that direction.
B.C. COVID-19 Closure Relief Grant | Apply by February 28, 2022
The Province of B.C. has introduced the COVID-19 Closure Relief Grant aimed at assisting B.C. businesses that were mandated to temporarily shut down through public health orders because of the surge in COVID-19 cases under the December 22, 2021 and/or January 18, 2022 Provincial Health Officer orders.
The COVID-19 Closure Relief Grant is extended and supports doubled for eligible businesses that have been ordered to remain temporarily closed through public health measures until February 16, 2022.
Apply by February 28, 2022.
The Province of B.C. has introduced the COVID-19 Closure Relief Grant aimed at assisting B.C. businesses that were mandated to temporarily shut down through public health orders because of the surge in COVID-19 cases under the December 22, 2021 and/or January 18, 2022 Provincial Health Officer orders.
The Province extended the COVID-19 Closure Relief Grant and doubled supports for eligible businesses that have been ordered to remain temporarily closed through public health measures until February 16, 2022.
Businesses ordered fully closed include:
gyms, fitness and adult dance centres
bars, lounges and nightclubs
event venues that can no longer hold events
The fund will provide relief grants of between $1,000 and $10,000 to help affected businesses alleviate some financial pressures and help with expenses including rent, employee wages, insurance, maintenance, and utilities.
The funding amount for each business is based how many B.C. employees or contracted staff they had at the time of closure.
This $10-million provincial program complements existing federal government programs, including the recently expanded Local Lockdown Program and the Canada Worker Lockdown Benefit.
Apply by February 28, 2022.
Businesses can email questions to: covid@smallbusinessbc.ca
Community Outreach Incentive Program (COIP) Funding Helps Promote Electric Vehicle Uptake In B.C.
Community groups and local governments throughout the province can receive funding through the Community Outreach Incentive Program (COIP) to educate and encourage people to switch to electric vehicles (EVs). British Columbia was the first place in the world to have a 100% zero-emission vehicles (ZEV) law and is leading North America in uptake rates of EVs at nearly 10% of new light-duty vehicle sales in 2020.
Community groups and local governments throughout the province can receive funding through the Community Outreach Incentive Program (COIP) to educate and encourage people to switch to electric vehicles (EVs).
The Province is providing $118,000 through COIP under a partnership with the Emotive outreach and awareness campaign to support B.C. communities, organizations and local governments delivering local and regional EV-awareness campaigns that include video production, EV events and demonstrations.
This year, COIP funding was also provided to the Clean Transportation Targets and Planning (CTTP) pilot that supports target setting, policy planning and implementation to encourage the transition to EVs as well as other forms of transportation, such as walking, cycling and public transit.
“More people than ever before are discovering the benefits of switching to electric vehicles in communities across the province,” said George Heyman, Minister of Environment and Climate Change Strategy. “With CleanBC, our government is working hard to support people with affordable and clean transportation options that work for them.”
The COIP and CTTP pilot align with the goals and targets in the Province’s recently released CleanBC Roadmap to 2030, which details a range of expanded actions to accelerate the transition to a net-zero future and achieve B.C.’s legislated greenhouse gas emissions targets. These actions include strengthening the Zero-Emissions Vehicles (ZEV) Act to require 26% of light-duty vehicle sales to be ZEV by 2026, 90% by 2030 and 100% by 2035, which is five years ahead of the original target.
Quick Facts:
British Columbia is leading the country in transitioning to EVs with more than 60,000 light-duty EVs on the road.
British Columbia was the first place in the world to have a 100% zero-emission vehicles (ZEV) law and is leading North America in uptake rates of EVs at nearly 10% of new light-duty vehicle sales in 2020.
The Community Outreach Incentive Program is funded by the Province of B.C. and is administered by Plug In BC, a program of the Fraser Basin Council Society.
Emotive is a B.C.-wide outreach and awareness campaign that encourages the accelerated adoption of EVs in B.C.
The Roadmap to 2030 also includes a focus on efficiency-first transportation actions, including committing to increasing the share of trips made by walking, cycling and transit, including commuting for work and personal activities, to 30% by 2030, 40% by 2040 and 50% by 2050, as well as a 25% reduction in vehicle kilometres travelled by 2030 (from 2020 levels).
2021 Sustainable Project of The Year Award Winner - Monte Creek Winery
Monte Creek Winery has been awarded the 2021 Sustainable Project of the Year Award! This summer Monte Creek Winery took on the responsibility of the endangered BC Badger Fundraiser Campaign. One of the core values at Monte Creek Winery is sustainability.
Monte Creek Winery was selected as the 2021 Sustainable Project of the Year Award Winner!
This summer, Monte Creek Winery ran a fundraising and awareness campaign around BC badgers. The species is red listed endangered in BC and the winery learned that the leading cause of their death is highway kills on HWY 1 between Kamloops and Prtichard, the stretch of highway the borders part of the winery's property. With fewer than 350 badgers left in BC, Monte Creek Winery took action with realizing their responsibility to advocate for BC badgers. The winery sold post cards, badges, and accepted donations to support the BC Badger Society and the BC Wildlife Park. They also posted content on social media and their website to bring awareness to the need for conservation.
Endangered Badger Conservation Fundraiser Highlights
Two commissioned abstract paintings created by BC Wildlife Park’s resident BC badger Bloom, were auctioned off
All proceeds raised from the postcard and button sales were donated to Badgers in BC, a badger conservation group
Additional donations and partial proceeds were donated to Bloom’s upkeep
Fundraiser Number Breakdown
The total fundraised amount was $905.50
The two paintings were sold for a total of $730.00
25 donations were made
75 buttons were sold
15 postcards were sold
“Sustainability is one of the core values at Monte Creek Winery. The team believes in and practices regenerative agriculture, a practice that includes the rehabilitation and conservation of the ecosystem. BC badger conservation is important to us at Monte Creek Winery as the stretch of Highway 1 outside of our winery between Lafarge and Pritchard is reportedly the worst in the province for badger mortality. Since we found out, we have been actively working towards reducing badger mortality rates. Our team was pleasantly surprised with the response and the support for the campaign. We know there is a long way to go to stabilize the badger population, but we are looking forward to continuing campaigns in the future and also working closely with the BC Ministry of Transportation and Infrastructure as well as the Manager of the Wildlife Program to make badger travel safer.”
-Ashley Demedeiros
Photo: Whiskey & Wine
Differentiate Your Hotel with Google’s Eco-labels
Google eco-labels is a tool that hotels can share information about their good practices and provides the option to publicise the environmental and ecological seals they hold. Learn how to add Google ecolabels to your Google Business Profile. Visitors will see those who have been recognised for their environmental and sustainable efforts will include the green label "Eco-certified" in their profile, accompanied by a leaf icon.
When being a tourist it is important to ensure that your actions are as respectful as possible, not only to the environment, but also the local population of the destination and its cultural and heritages resources.
At Biosphere they are aware that through their Biosphere Sustainable Lifestyle methodology, they manage to involve all stakeholders with a sustainable lifestyle; called the Biosphere circle, where the commitment of destinations to sustainability is also assumed by their companies and clients, tourists, and citizens.
Google Ecolabels
Google’s new functionality ‘eco-labels’ is a tool that many are already talking about, hotels can share information about their good practices, including the option to publicize the environmental and ecological seals they hold. Such as Green Key or ISO 14001, sustainability labels such as Earth Check, as well as certifications that accredit business alignment with the sustainability of the United Nations (Agenda 2030). With Biosphere being the only sustainability certification tool capable of addressing the 17 SDGs in a comprehensive manner.
This is a great opportunity to add to your Google Business Profile (formerly Google My Business), the “Google Travel” section. The Google ecolabels are currently only available to hotels. Those that have been recognized for their environmental and sustainable efforts will include the green label "Eco-certified" in their profile, accompanied by a leaf icon. Thus, by clicking on this label visitors will access all the information about the environmental and sustainable efforts that the hotel has included in its profile.
Steps to activate your eco-label on your Google profile:
In order to activate this icon on your profile, you must have a badge / certification that is recognised by Google. If you already have an accreditation from one of these certifiers, log in to Google and start reporting all the information about your sustainability efforts.
Go to your Google Business Profile
Select the "Information" tab and go to the "Hotel Attributes" field
Inside you will find the "Sustainability and Eco-certifications" section where you can communicate all your good practices.
Canadian Council of Tourism Ministers Meeting to Plan Recovery
The annual Canadian Council of Tourism Ministers (CCTM) meeting was held on January 20, 2022 to provide a forum for federal, provincial, and territorial tourism ministers to agree on common objectives to pursue. They also reaffirmed the need for continued collaboration and support for the sector through the pandemic and towards recovery. Throughout the meeting, the ministers discussed the current context and the main challenges affecting the recovery of the tourism sector, both in the short and long term, including uncertainty surrounding the trajectory of the pandemic, the level of tourism demand, workforce challenges, and destination development.
Congratulations to the Hon. Melanie Mark on being appointed as co-chair of the committee, along with federal Tourism Minister Randy Boissonnault.
The annual Canadian Council of Tourism Ministers meeting (CCTM) was held on January 20, 2022 to provide a forum for federal, provincial, and territorial tourism ministers to agree on common objectives to pursue. They also reaffirmed the need for continued collaboration and support for the sector through the pandemic and towards recovery.
Throughout the meeting, the ministers discussed the current context and the main challenges affecting the recovery of the tourism sector, both in the short and long term, including uncertainty surrounding the trajectory of the pandemic, the level of tourism demand, workforce challenges, and destination development.
Ministers also agreed to establish a collaborative work plan consisting of three key elements in short order:
collaborating to address the challenges posed by workforce shortages;
addressing access to destinations; and
promoting economic growth for the entire tourism sector, specifically sustainable tourism, events, and Indigenous experiences.
Ministers will review progress on this work plan throughout 2022.
Congratulations to the Hon. Melanie Mark on being appointed as co-chair of the committee, along with federal Tourism Minister Randy Boissonnault.
“Tourism is vital to our country, communities, economy, and the people whose livelihoods depend on its continued success. We recognize the ongoing challenges faced by the tourism sector and are committed to our collective recovery and future growth by working and paddling together. I am honoured to serve in my new role as co-chair of the Canadian Council of Tourism Ministers, so we can champion tourism recovery in every postal code in our country.”
-Melanie Mark, British Columbia Minister of Tourism, Arts, Culture and Sport
New Order Requires Employers to Re-Activate COVID-19 Safety Plans | Order Now Available
On January 7, 2022, B.C.’s provincial health officer verbally announced an order requiring employers to re-activate their COVID-19 safety plans. This new order replaces the previous requirement for employers to have communicable disease prevention plans and does not have an expiration date.
go2HR is offering a complimentary COVID-19 Safety Plan Review Service to B.C.’s tourism and hospitality employers.
Register for Safety Plan Review →
For other templates, signage, guidelines, and business support visit:
On January 7, 2022, B.C.’s provincial health officer verbally announced an order requiring employers to re-activate their COVID-19 safety plans. This new order replaces the previous requirement for employers to have communicable disease prevention plans and does not have an expiration date.
The order requires COVID-19 Safety Plans to incorporate some expanded and new controls, including:
Indoor common area protocols to prevent workers from congregating
face coverings used in indoor common areas
lunch area/break room protocols
Policies to support workers who have symptoms of a communicable disease
to avoid the workplace
when symptoms present in the workplace
work from home options
self-isolation and monitoring
Measures to promote hand hygiene
handwashing and sanitizing
Measures to keep the workplace environment safe
cleaning and sanitizing
ventilation and air circulation
Measures to support workers receiving vaccinations for COVID-19
Your new and improved COVID-19 Safety Plan must be communicated and maintained by:
Posting a copy of the COVID-19 safety plan on your website for staff, visitors, and the public to view.
Providing a copy of the COVID-19 safety plan to a health officer or WorkSafeBC officer upon request.
Reviewing and updating the plan periodically to ensure adequate prevention measures are being followed, according to WorkSafeBC requirements and the current COVID-19 public health situation.
go2HR’s COVID-19 Safety Plan Review Service and Resources
go2HR is offering a complimentary COVID-19 Safety Plan Review Service to B.C.’s tourism and hospitality employers.
Register for Safety Plan Review →
If you have questions about these COVID-19 control measures or how to update your COVID-19 safety plan, health and safety experts are available to assist. Contact go2HR at 604-633-9787 or safety@go2hr.ca.
Additional Resources
For other templates, signage, guidelines, and business support visit:
Vancouver Wine Consumers Planning Return to the Okanagan in 2022
Quini captures consumer opinion about important product concerns or industry issues. In a wine tasting in Vancouver this past December, Quini gauged consumer interest in visiting the Okanagan Valley in 2022, drinker general opinion of Okanagan wines, and B.C. wine brand awareness and recall.
It seems like the majority of consumers who go wine tasting in the Okanagan leave with a positive impression and most will also plan to return at some point.
Quini captures consumer opinion about important product concerns or industry issues. In a wine tasting in Vancouver this past December, Quini gauged consumer interest in visiting the Okanagan Valley in 2022, drinker general opinion of Okanagan wines, and B.C. wine brand awareness and recall.
It seems like the majority of consumers who go wine tasting in the Okanagan leave with a positive impression and most will also plan to return at some point.
Supports Expanded for Flood-affected Residents
People receiving Emergency Support Services due to this fall’s flooding will receive personalized supports delivered by the Canadian Red Cross, the provincial government announced. Starting on Feb. 1 the federal and provincial governments will provide customized recovery support that includes interim housing and basic needs assistance. A Red Cross case manager will help households access assistance from existing government programs and develop a plan for recovery that can access additional funds to repair or rebuild their primary residences or to relocate to a new community. The Red Cross is reaching out to those currently receiving Emergency Support Services and those who have indicated they would like to discuss recovery supports.
People receiving Emergency Support Services due to this fall’s flooding will receive personalized supports delivered by the Canadian Red Cross, the provincial government announced.
Starting on Feb. 1 the federal and provincial governments will provide customized recovery support that includes interim housing and basic needs assistance. A Red Cross case manager will help households access assistance from existing government programs and develop a plan for recovery that can access additional funds to repair or rebuild their primary residences or to relocate to a new community.
The Red Cross is reaching out to those currently receiving Emergency Support Services and those who have indicated they would like to discuss recovery supports.
Submit a In Memoriam Tribute for BC Tourism & Hospitality Conference by Feb 11, 2022
Over recent years, many have experienced the pain that comes with loss as we've been forced to say goodbye to some of our most beloved colleagues and industry friends. The absence has been felt across our sector, and due to restrictions on gatherings and events caused by the COVID-19 pandemic, many of us have not been able to celebrate their lives and achievements as we once would have.
This year's BC Tourism & Hospitality Conference will be paying respects through an "In Memoriam" slideshow tribute that honours all of those who have passed since we last met in person. We need your help to ensure that each of our industry friends are included.
Please send submissions to info@bctourismandhospitalityconference.com by Friday, February 11.
In your submissions, please detail the individual's:
First and last name
Title and company from their latest role
An image or headshot
Over recent years, many have experienced the pain that comes with loss as we've been forced to say goodbye to some of our most beloved colleagues and industry friends. The absence has been felt across our sector, and due to restrictions on gatherings and events caused by the COVID-19 pandemic, many of us have not been able to celebrate their lives and achievements as we once would have.
This year's BC Tourism & Hospitality Conference will be paying respects through an "In Memoriam" slideshow tribute that honours all of those who have passed since we last met in person. We need your help to ensure that each of our industry friends are included.
How to Submit:
Please send direct submissions to info@bctourismandhospitalityconference.com by Friday, February 11.
In your submissions, please detail the individual's:
First and last name
Title and company from their latest role
An image or headshot