News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
CCOHS: Pandemic Planning: Reopening for Business
The Canadian Centre for Occupational Health and Safety is hosting an e-Course on Pandemic Planning: Reopening for Business. This course will take approximately 30 minutes to complete and is being offered for free.
Upon completion of the course, attendees will:
Understand how coronavirus spreads and the symptoms of COVID-19
Know employer and worker duties in a COVID-19 return to business plan
Be able to describe the role of hazard identification and risk control
Know what measures are used to control the virus, including how to safely clean and disinfect surfaces
Understand how to safely manage the workplace and prepare workers for a return
Understand the impacts on mental health
The Canadian Centre for Occupational Health and Safety is hosting an e-Course on Pandemic Planning: Reopening for Business. This course will take approximately 30 minutes to complete and is being offered for free.
As businesses and workplaces across Canada reopen their doors for workers and customers, it’s important to understand that the coronavirus will still be circulating so new infections are possible. Returning to the workplace will not be the same as before the COVID-19 pandemic began. This awareness course outlines common steps that can be taken to safely reopen during COVID-19. This course will help you prepare and put controls in place to help protect workers and customers and minimize the impact of the pandemic.
Upon completion of the course, attendees will:
Understand how coronavirus spreads and the symptoms of COVID-19
Know employer and worker duties in a COVID-19 return to business plan
Be able to describe the role of hazard identification and risk control
Know what measures are used to control the virus, including how to safely clean and disinfect surfaces
Understand how to safely manage the workplace and prepare workers for a return
Understand the impacts on mental health
Canada’s COVID-19 Economic Response Plan
The Government of Canada is taking immediate, significant and decisive action to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak.
Canada’s COVID-19 Economic Response Plan includes information on:
Support for individuals
Support for businesses
Support for sectors
Support for communities
Other measures
Completed measures
The Government of Canada is taking immediate, significant and decisive action to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak.
Canada’s COVID-19 Economic Response Plan includes information on:
Support for individuals
Support for businesses
Support for sectors
Support for communities
Other measures
Completed measures
Organizations Buying and Selling Personal Protective Equipment During COVID-19: Overview
The Government of Canada is mobilizing industry to provide medical supplies, and providing information on personal protective equipment in relation to COVID-19, including expedited access and how to get authorization to sell PPE.
The Government of Canada website has been updated with resources to outline the steps of this endeavor.
The Government of Canada is mobilizing industry to provide medical supplies, and providing information on personal protective equipment in relation to COVID-19, including expedited access and how to get authorization to sell PPE.
The Government of Canada website has been updated with resources to outline the steps of this endeavor.
Information for Sellers:
Explore provincial and territorial opportunities to list your supplies. Access additional resources to connect with potential buyers.
Explore how your business can get on provincial or territorial supply lists
Matching supply and demand
and more
Information for Buyers:
Finding personal protective equipment
Consumer guidance
Considerations when buying PPE
Community Resources
and more
Check out the Government of Canada website to learn more.
Canadian Business Resilience - Canadian Chamber of Commerce
As the Canadian Business Resilience Network (CBRN) campaign has wrapped up, the information on the support programs, the toolkits and the important resources to help businesses manage their operations throughout the pandemic and plan their recovery are now available on the Canadian Chamber of Commerce website.
As the Canadian Business Resilience Network (CBRN) campaign is wrapped up, the information on the support programs, the toolkits and the important resources to help businesses manage their operations throughout the pandemic and plan their recovery are now available on the Canadian Chamber of Commerce website.
Resources:
Free Flu Shots Available As a Precaution
The Province of BC is making flu shots free for anyone older than six months. This year, in light of the ongoing COVID-19 pandemic, it makes good public health sense to get vaccinated for the flu. Last year, the province provided free flu vaccinations to high-risk groups, but this is the first time the shot is free for all aged six months old and older.
The Province of BC is making flu shots free for anyone older than six months. This year, in light of the ongoing COVID-19 pandemic, it makes good public health sense to get vaccinated for the flu.
Last year, the province provided free flu vaccinations to high-risk groups, but this is the first time the shot is free for all aged six months old and older.
Buy BC: Eat Drink Local to Support B.C. Restaurants
This year’s Buy BC: EAT DRINK LOCAL is in full swing, with some of the province’s best-tasting ingredients spotlighted now until November 15. The campaign – a collaboration between the Ministry of Agriculture, Food and Fisheries and the BC Restaurant and Foodservices Association – features 30 days of inspirational stories about local restaurants and restaurateurs, and encourages BC residents to support local businesses while enjoy the decadent flavours of fall.
Chefs wanting to be featured can visit: https://buybc.gov.bc.ca/join-buy-bc/restaurants-chefs
This year’s Buy BC: EAT DRINK LOCAL is in full swing, with some of the province’s best-tasting ingredients spotlighted now until November 15. The campaign – a collaboration between the Ministry of Agriculture, Food, and Fisheries and the BC Restaurant and Foodservices Association – features 30 days of inspirational stories about local restaurants and restaurateurs, and encourages BC residents to support local businesses while enjoy the decadent flavours of fall.
Chefs wanting to be featured can visit: https://buybc.gov.bc.ca/join-buy-bc/restaurants-chefs
Additional Information:
Find participating restaurants online, visit: https://buybc.gov.bc.ca/eat-drink-local
More information about the BC Restaurant and Foodservices Association: http://www.bcrfa.com/
Sharing on social? Tag and follow @EatDrinkBuyBC and #BuyBC
Tourism HR Canada: Report on Where to Find Workers
The labour shortage that plagues the BC Tourism and Hospitality industry is part of a larger national trend dramatically impacting the industry. To gain a more national perspective on this trend, read Tourism HR Canada’s recent report on where we can find workers. If you are looking for BC information, be sure to check out the BC Tourism and Hospitality Employment Tracker for monthly updates and post your open positions on the go2HR job board.
The pandemic has been exceptionally hard on the tourism industry and its workers. Over 880,000 individuals lost their jobs in the first two months. Although employment never fell that low again, every time employment began to increase, another wave of COVID-19 necessitated another round of restrictions and further losses of employment.
The labour shortage that plagues the BC Tourism and Hospitality industry is part of a larger national trend dramatically impacting the industry.
To gain a more national perspective on this trend Tourism HR has published a number of resources to keep you updated, and provide information on where you can find workers.
Resources:
Big Thinking for Small Business Plan Updated | BC Chamber of Commerce
The BC Chamber of Commerce recently released its updated Big Thinking for Small Business, a bold plan to grow British Columbia’s economy by focusing on three pillars: inclusivity, innovation, and competitiveness.
The BC Chamber of Commerce recently released its updated Big Thinking for Small Business, a bold plan to grow British Columbia’s economy by focusing on three pillars: inclusivity, innovation, and competitiveness.
Updated from the previous year’s Economic Recovery Submission, the Big Thinking for Small Business plan underpins the pan-provincial priorities as set out by the BC Chamber of Commerce to guide the province through continued recovery efforts.
To support the removal of economic barriers and to help pave the way for small- and medium-sized businesses to thrive once again, emphasis is placed on the critical need for action to address the skilled labour shortage and housing affordability.
The Big Thinking for Small Business plan outlines concise policies which will help inform the advocacy efforts of the BC Chamber of Commerce for the year ahead.
Last Chance to Register for Power Up! Program with Destination BC
The digital mentoring program will provide 75 eligible BC-based, small and medium sized tourism businesses, sole proprietors, and non-profits with tailored specialist digital support through seasoned consultants.
As the program will fill up quickly, be sure to submit your application as soon as possible.
Destination BC’s Power Up! program is now accepting applications.
The digital mentoring program will provide 75 eligible BC-based, small and medium sized tourism businesses, sole proprietors, and non-profits with tailored specialist digital support through seasoned consultants.
You can choose from a list of service areas that you deem a priority for your business. From Digital Strategy to SEO to Email Marketing and all things Social Media, the program aims to support a wide range of digital service needs.
The service costs will be directly covered through the Power Up! program up to a maximum of $5,000 per participant and will include supporting educational resources for further learning and ongoing implementation in the future.
Applications are now open, and we encourage to apply as soon as possible on Destination BC’s Learning Centre [http://www.destinationbc.ca/learning-centre/power-up/].
For more information, visit http://www.destinationbc.ca/learning-centre/power-up/ or contact Beth Sangara, Senior Project Manager for Destination BC: Email Beth.Sangara@DestinationBC.ca or Phone 778-572-1830.
Pledge to Measure - AccessibleEmployers.ca
Tourism businesses can download the President Group’s "Make it Count: Measuring for Disability Inclusion in Your Workplace", a practical guide for employers seeking to measure the rate of disability in their businesses.
The guide draws on real-world experiences of BC employers to explore common barriers, lessons learned, and innovative solutions.
Tourism businesses can download the President Group’s "Make it Count: Measuring for Disability Inclusion in Your Workplace", a practical guide for employers seeking to measure the rate of disability in their businesses.
The guide draws on real-world experiences of BC employers to explore common barriers, lessons learned, and innovative solutions.
Businesses can download the guide for free, or request a mailed copy.
Webinar: Supporting Employee Mental Health During Difficult Times
When employees struggle to manage difficult guests or personal situations outside of work, it can negatively impact their mental health in the workplace. As a manager, responding to employee concerns in a crisis can be very challenging. Fortunately, there are steps you can take to support them.
In this webinar recording by go2HR and the Canadian Mental Health Association, hosted the BC Tourism Resiliency Network, learn how tourism business managers can support employees in difficult times.
This webinar includes practical information and resources on:
How to support employees when faced with difficult guest situations
How to respond when an employee approaches you in crisis
When to bring in additional help
The importance of offering choices to employees as they cope
When employees struggle to manage difficult guests or personal situations outside of work, it can negatively impact their mental health in the workplace. As a manager, responding to employee concerns in a crisis can be very challenging. Fortunately, there are steps you can take to support them.
Join the BC Tourism Resiliency Network, go2HR, and the Canadian Mental Health Association for a free 45 minute webinar about how tourism business managers can support employees in difficult times.
This webinar will include practical information and resources on:
How to support employees when faced with difficult guest situations
How to respond when an employee approaches you in crisis
When to bring in additional help
The importance of offering choices to employees as they cope
The webinar will conclude with 15 minutes for Q&A.
First Nation-Municipal Community Economic Development Initiative Accepting Applications
The Federation of Canadian Municipalities and the Council for the Advancement of Native Development Officers are accepting new applications for the First Nation-Municipal Community Economic Development Initiative (CEDI). The program helps neighbouring First Nations and municipalities develop and implement long-term planning for community economic development initiatives and land use, while building respectful and sustainable government-to-government partnerships. This intake will welcome eight First Nation-municipal partnerships across Canada, with a new regional approach starting in BC and Quebec.
Application deadline: October 22, 2021
The Federation of Canadian Municipalities and the Council for the Advancement of Native Development Officers are accepting new applications for the First Nation-Municipal Community Economic Development Initiative (CEDI).
The program helps neighbouring First Nations and municipalities develop and implement long-term planning for community economic development initiatives and land use, while building respectful and sustainable government-to-government partnerships.
This intake will welcome eight First Nation-municipal partnerships across Canada, with a new regional approach starting in BC and Quebec.
Note that the program is now offering two streams: a three-year standard participation and a two-year accelerated option. Both will start in December 2021.
Neighbouring First Nations and municipal governments are encouraged to apply.
Application deadline: October 22, 2021.
Webinar Recording & Follow Up Video: The Art of Communication in Challenging Times
In times of frequent change and crisis, clear communication is an essential soft skill for tourism professionals and leaders. With limited staff and resources, every interaction is an opportunity to establish, build, and maintain relationships with guests and team members. Fortunately, communication skills can be developed by business leaders and team members, to minimize conflict and instead build relationships.
Watch the 45 minute webinar recording and follow up video on The Art of Communication Through Challenging Times, hosted by the BC Tourism Resiliency Network and John Singleton, Okanagan College instructor and business consultant.
Okanagan College Expert Business Mentors, including John, are available for free 1-1 coaching sessions for Thompson Okanagan Tourism Resiliency clients.
Wednesday, October 20, 2021, 9:00 AM 10:00 AM
In times of frequent change and crisis, clear communication is an essential soft skill tourism professionals and leaders. With limited staff and resources, every interaction is an opportunity to establish, build, and maintain relationships with guests and team members.
Fortunately, communications is a soft skill that can be a developed as a foundation of success. By understanding expectations and responding decisively, we can avoid disappointment and instead connect in a meaningful way.
Join the BC Tourism Resiliency Network and John Singleton, Okanagan College Expert Business Mentor, for a free 45 minute webinar on The Art of Communication Through Challenging Times. Learn how to develop communications skills for yourself and your team members, in order to minimize conflict and instead capitalize on interactions to build relationships.
John will share insights for tourism professionals, including:
How people communicate in different ways
How to develop soft skills
How to enhance communication with guests and colleagues
The webinar will conclude with 15 minutes for Q&A.
Innovator Skills Initiative Offers Tech Businesses Funding to Hire Employees from Underrepresented Groups
The Innovator Skills Initiative, supported by the Province of BC and Innovate BC, is offering BC businesses up to $10,000 to hire new employees from underrepresented groups. The program was designed to help minority groups enter the tech sector in BC, while supporting businesses facing skills shortages.
The Innovator Skills Initiative, supported by the Province of BC and Innovate BC, is offering BC businesses up to $10,000 to hire new employees from underrepresented groups. The program was designed to help minority groups enter the tech sector in BC, while supporting businesses facing skills shortages.
The Initiative goal is to increase diversity in the tech sector and help B.C.-based businesses fill talent shortages and grow. The program provides grants to employers that are hiring for tech or tech-related roles.
Employers will offer valuable paid work experience to prepare individuals for ongoing employment.
Employers can receive:
A maximum of one grant of up to $10,000 per candidate per company to supplement a new employee’s salary
Up to 10 grants for 10 different employees per year
Innovate BC will provide employers with links to resources to support them in recruiting, retaining, and developing employees who self-identify as under-represented.
Innovator Skills Initiative funding is available to employers through Innovate BC’s program as well as through partner programs including:
Key Dates of Note
Application deadline: March 11, 2022
Earliest hire date: June 1, 2021
Latest hire start date: March 15, 2022
Latest work placement end date: July 15, 2022
go2HR - COVID-19 Rapid Testing in the Workplace | Resource Guide Updated
go2HR has released an updated COVID-19 Rapid Testing in the Workplace guide. Though access to COVID-19 rapid test kits is becoming increasingly available across Canada, individuals authorized to administer rapid tests differs from one jurisdiction to the next and program eligibility will vary.
The information within this document is accurate as of October 6 and publishing and will be revised as additional programs and/or information becomes available.
go2HR has released an updated COVID-19 Rapid Testing in the Workplace guide. Though access to COVID-19 rapid test kits is becoming increasingly available across Canada, individuals authorized to administer rapid tests differs from one jurisdiction to the next and program eligibility will vary.
Employers are encouraged to ensure that they are aware and follow the required regulations of their province or territory. Tourism and hospitality employers who are considering rapid testing as an option for employees in their workplaces should be aware that doing so requires time, resources and careful consideration in order to ensure that they understand and follow provincial regulations.
Depending on each organization’s situation it may not be an appropriate or cost-effective solution for every employer. This resource guide contains practical information and links to help employers identify and access COVID19 Rapid Response screening tests and program support options.
The information within this document is accurate as of October 6 and publishing will be revised as additional programs and/or information becomes available.
PST Refund Extension Saves Businesses More Money
A StrongerBC program that offers PST rebates on select machinery and equipment will be extended for an additional six months, allowing businesses to further reduce costs and make new investments to adapt to operational changes necessitated by the global pandemic. Businesses will have until March 31, 2022 to purchase qualifying items, including tools, furniture, computers, software, and zero-emission vehicles and charging equipment.
A StrongerBC program that offers PST rebates on select machinery and equipment will be extended for an additional six months, allowing businesses to further reduce costs and make new investments to adapt to operational changes necessitated by the global pandemic.
The rebate period has been extended by six months. You have until March 31, 2022 to pay PST on qualifying items. All rebate applications must be received by September 30, 2022. Businesses will have until March 31, 2022 to purchase qualifying items, including tools, furniture, computers, software, and zero-emission vehicles and charging equipment.
The rebate acts similar to a refund but is separate from the existing PST Refund process. Under this temporary program, corporations can apply to receive an amount equal to the PST they paid between September 17, 2020 and March 31, 2022 on qualifying machinery and equipment. PST invoiced before the deadline but paid after March 31, 2022 does not qualify for the rebate.
go2HR - Shift Into Winter | Driving Tips & Safety for BC Drivers
go2HR has compiled winter driving resources to support tourism businesses through the changing weather and driving conditions across B.C. and to remind drivers and employers to be prepared and plan ahead.
The Shift into Winter campaign is designed to raise awareness of the changing weather and driving conditions across B.C. and to remind drivers and employers to be prepared and plan ahead. In the tourism and hospitality industry, some occupations that involve winter driving include:
Delivery drivers (including dropping off rental equipment or providing a restaurant delivery service, for example)
Shuttle bus and taxi drivers
Snow plow and removal
Traffic and grounds management vehicles (parking attendants)
Emergency Transport Vehicles (ETVs) in some remote locations
When planning a work journey, consider the following tips to help keep drivers safe on the job:
Does the worker have to drive? Could the business be conducted online or in a different way?
Ensure drivers are aware of the risks they may be exposed to while driving, are trained, and have the equipment and supervision needed (including regular check ins) to keep themselves safe
Ensure driver checks the route and knows where they are going (avoid driving after dark)
Ensure vehicles are properly maintained and winterized, and have four winter tires that carry the 3-peaked mountain and snowflake symbol
Make sure drivers know when and how to safely and properly install chains or other approved traction devices
Equip vehicles with a winter driving emergency kit and emergency supplies
Train workers on your motor vehicle accident reporting procedure, should something happen
Don’t forget the commute to and from work:
Many workers regularly drive their own vehicles to and from work in varying weather conditions. This includes those who work at ski resorts or in parts of the province that are prone to harsh winter weather. To raise awareness about winter driving, consider the following:
Post signage in the workplace about winter driving tips, what an emergency kit should contain and other useful information
Have a working late policy (if they're one of the last to leave the mountain they should make sure someone knows when they leave and when they get to the bottom of the mountain, in case they get stranded on the way down.)
Promote winter driving resources, including training and other information
Winter driving resources
Visit ShiftIntoWinter.ca for free information and tools associated with this campaign:
Download the Employer and Supervisor Tool Kit.
Register for the Keeping Your Employees Safe During Winter Driving webinar on November 25.
Register for the Winter Driving Safety for Employers and Supervisors course, which takes 90-120 minutes to complete. Everyone who completes the course and an exit survey by December 15 will be entered in a draw for a gift certificate for a set of winter tires (value up to $1,000), donated by Kal Tire. For details, visit: Shift Into Winter.
View go2HR's Winter Driving Resources for further tips, posters and checklists.
Cultural Grants for Kelowna Non-Profit Organizations | City of Kelowna
The City of Kelowna is offering five categories of arts and culture grants to non-profit organizations on an annual basis. The purpose of these grants is to enrich the art, culture and heritage experience for Kelowna. An organization must be incorporated as a non-profit society and operate primarily in Kelowna to be eligible for a grant.
The City of Kelowna is offering five categories of arts and culture grants to non-profit organizations on an annual basis. The purpose of these grants is to enrich the art, culture and heritage experience for Kelowna residents.
An organization must be incorporated as a non-profit society and operate primarily in Kelowna to be eligible for a grant. Organizations may apply for grants under more than one category in the same calendar year.
General operating grants are available to arts, culture and heritage organizations that carry out most of their work in Kelowna. These grants support the operations of the organization, but are not to be used for start-up, events or capital projects. This grant acknowledges the work these organizations do and how they positively contribute to Kelowna's quality of life, identity and economy. Grants are extended to recipients who demonstrate vision, accountability and a spirit of community service in their operations.
The 2022 General Operating program opened on October 1, 2021.
Please apply through the online application system.
The application deadline is November 30, 2021 at 3pm PST.
For more information, view the program guidelines.
Project grants are available to community organizations that provide a festival, event or project that feature arts, culture and/or heritage for the benefit of Kelowna residents. Eligible organizations are not required to be from the arts, culture or heritage sector.
All festivals, events and projects must be accessible to the public, offer a unique experience and prominently feature arts, culture or heritage content. Funding is provided for up to a maximum of three years on a matching 50/50 basis.
The 2022 Project program opened on October 1, 2021. Please apply through the online application system.
The application deadline is November 30, 2021 at 3pm PST.
For more information, view the program guidelines.
Organization development grants aim to assist non-profit organizations in undertaking activities or initiatives that will develop the organization’s capacity and sustainability. Funding can be used to cover 100% of the consulting or tuition/registration costs, to a maximum of $5,000. Two or more organizations may partner on an organization development project and undertake joint planning or training.
Deadline: Open in-take for 2021
More information, including contact information, program guidelines and the screening tool is available on the main grants page.
Please apply through the online application system.
Community art is a collaborative, collective creative process between a professional artist and the community. It encourages the creation of publicly accessible artworks, fosters community pride and identity, and reflects the diversity of the community. One or more projects will be considered each year based on the applications received and reviewed by the Public Art Committee. Funding is provided on a matching 50/50 basis. We welcome proposals for projects using either traditional or new art practices.
It’s advised that applicants should connect with Cultural Services Staff at culture@kelowna.ca prior to completing an application to determine eligibility.
Professional operating grants are here to provide consistent and reliable annual support to professional, established non-profit arts and cultural organizations which provide impactful, quality programs and services, demonstrate sustainable operations and contribute to the realization of the cultural vision, principals and goals as outlined in the Cultural Plan. Funding assists these organizations with operational sustainability and enables them to develop and deliver their wonderful programs and services to the community.
For more information about the program, view the program guidelines.
Digital Jumpstart - Digital Skills for People With Disabilities | Neil Squire Society
Do you have an employee with a disability who would like to upgrade their digital skills? Neil Squire’s Digital Jumpstart is an online program that helps people with disabilities improve their digital literacy. The goal of the program is to tutor individuals one-on-one so that they can feel more confident in their computer readiness.
Do you have an employee with a disability who would like to upgrade their digital skills?
Neil Squire’s Digital Jumpstart is an online program that helps people with disabilities improve their digital literacy. The goal of the program is to tutor individuals one-on-one so that they can feel more confident in their computer readiness.
How Does It Work?
Participants will work one-on-one with an instructor in a virtual, private classroom from the comfort of their own homes. The program covers topics based on the needs of each individual and may include the basics of:
Email
Word processing (Microsoft Office)
The internet
Virtual platforms (Zoom and Microsoft Teams)
Social media
Online safety
The program taps into Neil Squire’s nearly 20 years of experience providing support to people with disabilities using remote technology. The participant and instructor will be able to talk and see each other’s screens, allowing active learning to occur regardless of where they are located in Canada.
“I felt stranded and alone and scared. People throw around the word isolated when talking about COVID. I was truly isolated and Neil Squire was a lifeline to me.”
— Hayley
“I want people to realize if I can do it, anybody can do it. [Neil Squire] helped me beyond what I thought. They actually have me thinking my goals might be possible. And that’s a big plus for me.”
— Jaycee
Digital Jumpstart is available in all regions across Canada. Please contact the office location nearest you to get started.
British Columbia
Patty Lavakittichaiyant
T 604 473 9363
Toll Free 1 877 673 4636
info@neilsquire.ca
Thompson Okanagan Wildfire Resilience Roundtable | BC Tourism Resiliency Network
The British Columbia Tourism Resiliency Network is hosting a virtual Wildfire Resilience Roundtable for the Thompson Okanagan region on Tuesday, October 5 from 2 PM to 3 PM. Each Wildfire Resilience Roundtable will begin with a wildfire scenario developed from the guest perspective, tailored to reflect the realistic and relevant needs of the region.
In this roundtable session, learn more about:
Developing a shared understanding of the impacts a wildfire may have on guests
How messaging can influence guest confidence and safety
Generating a repository of solutions or resources that either currently exist or could be developed to support guests and tourism operators
The British Columbia Tourism Resiliency Network is hosting a series of Wildfire Resilience Roundtables throughout October, one for each of the five B.C. regions, led by emergency management experts from Calian Group.
The Thompson Okanagan Wildfire Resilience Roundtable is being held virtually on Tuesday, October 5 from 2 PM to 3 PM.
Each Wildfire Resilience Roundtable will begin with a wildfire scenario developed from the guest perspective, tailored to reflect the realistic and relevant needs of each region.
Breakout groups will then be guided by a facilitator and designed to explore a specific question with real solutions. All discussions will be conducted with a Trauma Informed Approach (TIA) to ensure the cultural and emotional safety of all participants.
In this roundtable session, you will learn more about:
Developing a shared understanding of the impacts a wildfire may have on guests
How messaging can influence guest confidence and safety
Generating a repository of solutions or resources that either currently exist or could be developed to support guests and tourism operators