Webinar Recording & Follow Up Video: The Art of Communication in Challenging Times
Wednesday, October 20, 2021, 9:00 AM 10:00 AM
In times of frequent change and crisis, clear communication is an essential soft skill tourism professionals and leaders. With limited staff and resources, every interaction is an opportunity to establish, build, and maintain relationships with guests and team members.
Fortunately, communications is a soft skill that can be a developed as a foundation of success. By understanding expectations and responding decisively, we can avoid disappointment and instead connect in a meaningful way.
Join the BC Tourism Resiliency Network and John Singleton, Okanagan College Expert Business Mentor, for a free 45 minute webinar on The Art of Communication Through Challenging Times. Learn how to develop communications skills for yourself and your team members, in order to minimize conflict and instead capitalize on interactions to build relationships.
John will share insights for tourism professionals, including:
How people communicate in different ways
How to develop soft skills
How to enhance communication with guests and colleagues
The webinar will conclude with 15 minutes for Q&A.
