When employees struggle to manage difficult guests or personal situations outside of work, it can negatively impact their mental health in the workplace. As a manager, responding to employee concerns in a crisis can be very challenging. Fortunately, there are steps you can take to support them.
Join the BC Tourism Resiliency Network, go2HR, and the Canadian Mental Health Association for a free 45 minute webinar about how tourism business managers can support employees in difficult times.
This webinar will include practical information and resources on:
How to support employees when faced with difficult guest situations
How to respond when an employee approaches you in crisis
When to bring in additional help
The importance of offering choices to employees as they cope
The webinar will conclude with 15 minutes for Q&A.