The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
go2HR is offering online Equity, Diversity, and Inclusion (EDI) training courses so tourism and hospitality employers can get started on their journey or continue to grow their practices.
Tailored for the tourism industry, the courses will equip employees with the knowledge and skills needed to foster a culture of inclusivity in the workplace. EDI can increase employee retention, reduce absenteeism, improve on recruitment success, and have positive impacts on employee’s mental health.
Read MoreMay 6 to 11 is National Safety & Health Week. Create a safe and strong workplace by accessing free resources and training from go2HR.
Read MoreThe Safety Basics Orientation Course is a free, online, asynchronous health and safety training for new and young workers, designed to meet the WorkSafeBC regulatory requirement to provide a health and safety orientation.
This newest addition to go2HR's training portfolio will also help employers deliver a positive onboarding experience, showcasing your commitment to creating a healthy and safe work environment.
Read Morego2HR is conducting a confidential wage survey for tourism and hospitality employers in the Thompson Okanagan region. The goal for this survey is to provide results in a timely manner so that employers can use real-time data to inform their business planning the upcoming summer season and beyond.
The survey is open until April 14, 2023 and participants will receive a report in May 2023 with region-specific wage information to assist employers in making informed business decisions. If successful, the survey will be repeated on an annual basis.
Read Morego2HR announced a two-year initiative, providing a regional HR consultant to work with tourism and hospitality businesses for all six destination development areas in BC.
Read MoreWith higher temperatures starting to settle in, it is important that employers are aware of the effects heat can have on their workers, and are taking action to prevent heat stress. go2HR has put together some practical resources to provide employers with information, including appropriate control measures that may help to reduce the effects of heat exposure in the workplace.
Read Morego2HR released Regional Workforce Profiles to support employers and people seeking work in the tourism and hospitality sector. The Workforce Profiles describe 11 profiles of the 2021 tourism and hospitality workforce, including demographic information to better understand the nuances of the industry workforce and an analysis of how the workforce has changed since the COVID-19 pandemic.
Learn More About the Workplace Profiles →
Read MoreThe go2HR job board is free for tourism and hospitality employers operating in British Columbia. Post jobs and hiring events to find quality employees in Accommodation, Food and Beverage Services, Recreation and Entertainment, Transportation, and Travel Services. The go2HR Job Board receives 20,000 monthly visits from qualified candidates looking for front-line, supervisory, management or executive positions.
Read Morego2HR has shared the report for the BC Tourism & Hospitality Labour Market Information (LMI) research project, which launched in January 2021 with the purpose of developing up-to-date and relevant LMI to provide the industry with the data needed to ensure a thriving workforce during and after the COVID-19 pandemic. Research findings will help inform labour strategies to support labour recovery.
Read Morego2HR has kindly offered BC Tourism Resiliency Network clients complimentary seats for their online SuperHost® Customer Service Training courses. The online and self-paced courses help participants gain skills such as communication, conflict resolution, and teamwork, as well as knowledge to create exceptional customer service experiences, leading to greater customer satisfaction, increased revenue and business bottom line, and a happier, more productive workplace.
There is a limited number of licenses and seats will be filled on a first-come, first-serve basis so enroll as soon as possible. Once started, registrants will have 60 days to complete the course and will receive a printable certificate upon completion.
Read Morego2HR’s new Workplace Learning Coaches are ready to engage with employers and available at no cost.
The coaches act as mental wellness “concierges” who offer personalized, one-on-one support addressing stress, burnout, isolation, uncertainty about the future, and other concerns.
The coaches also work with supervisors and employers to establish a foundation of psychological safety in the workplace and create an environment that enhances connection, productivity and retention.
Funded by a grant from the Ministry of Mental Health and Addictions, CMHA BC Division has rigorously trained the coaches.
Connect with Rachel Udy, Thompson Okanagan Learning Coach →
Read Morego2HR’s health and safety professionals have developed a customizable New Worker Health and Safety Orientation Checklist to make your summer season orientations easy. The checklist covers the regulated health and safety training topics, in addition to a variety of restaurant-specific examples to get you started.
By following a consistent approach to orientation training, you can be confident that you are communicating your workplace responsibilities, hazards, and procedures to all new hires.
Read MoreTo help tourism and hospitality employers manage workplace violence, go2HR’s health and safety professionals have developed a suite of checklists designed to assist businesses in addressing violence in the workplace by focusing on proactive prevention tasks, staff training topics, and appropriate incident response.
Read Morego2HR has put together a guide for employee onboarding.
The value of properly onboarding new employees shouldn’t be underestimated. The time is an investment to have and retain well-trained employees. Given the current labour shortage, it just makes good business sense to nurture your relationship with your newest employees. go2HR has some great tips for helping you onboard new staff.
Read MoreThe go2HR team developed an industry toolkit with employer HR resources for the coming season. The toolkit has downloadable and customizable resources that can help in the following areas of HR:
Recruitment
Onboarding
On the Job
Departure
From recruitment best practices to sample interview questions, including templates to manage employee performance, this HR Toolkit is a great resource whether you are hiring your first employee and not sure where to start, or you are an experienced manager looking to update current HR practices, policies, or procedures.
Read Morego2HR has prepared a guide to help BC tourism and hospitality employers who are keen to assist Ukrainian newcomers through employment, for those who are interested, but not sure if they can or how to start.
Read Morego2HR is currently seeking nominations for three director positions (2 year term). They are committed to renewing their board with diversified representation and keen to receive nominations from women, indigenous operators, northern BC employers, and educators. Are you interested in running for a position on go2HR’s Board of Directors? The organization needs your expertise and leadership to help them continue the strategic journey to realize strong workforces and safe workplaces that deliver world-class tourism and hospitality experiences in BC. Now more than ever, go2HR's work is needed to support BC’s tourism and hospitality recovery.
All completed nominations forms must be submitted to go2HR no later than 5:00 pm on Friday, April 29, 2022.
Read Morego2HR offers several online and free/affordable training opportunities to support training and development of the BC tourism industry and to create safe and successful workplaces.
The following courses may be helpful for you and your team members:
FOODSAFE Level 1 by Distance Education: Self-paced BC food safety course and certification.
BSAFE™ - BC Safety Assured For Everyone: Free front line worker foundational health and safety course
Safer Spaces - Course for Employers and Supervisors: Free online course about preventing sexual harassment in tourism and hospitality workplaces.
Foundations of Workplace Safety Course (includes WHMIS): Free workplace safety training for young or new workers in tourism, including rights and responsibilities, and common hazards.
SuperHost Customer Service Training: Affordable, relevant and quality customer service training for front-line employees, available online.
Workplace Wellness CARE Certificate: Free online training to learn to maintain mental health and care for another person experiencing a mental or emotional crisis.
The go2HR job board is free for tourism and hospitality employers operating in British Columbia. Post jobs and hiring events to find quality employees in Accommodation, Food and Beverage Services, Recreation and Entertainment, Transportation, and Travel Services. The go2HR Job Board receives 20,000 monthly visits from qualified candidates looking for front-line, supervisory, management or executive positions.
Read MoreRecently approved WorkSafeBC legislation requires employers to implement communicable disease prevention measures in the workplace. go2HR’s health and safety professionals are available to support tourism and hospitality businesses do just that.
To make the transition to Communicable Disease Prevention Plans as easy as possible, go2HR has developed detailed resources (including a downloadable checklist) for businesses to use to help ensure you have factored in all of the key prevention measures.
Use the checklist to assess the risks in your workplace and record the steps that you are taking to protect workers.
Request a free consultation with a member of go2HR's health and safety team to discuss appropriate measures for your business and answer your questions.
Upload your completed checklist or prevention plan and go2HR will review it for you and provide tailored feedback.
