News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
Thompson Okanagan Tourism Association Founding Signatory Future of Tourism Coalition
Kelowna, BC (July 23, 2020) - The Thompson Okanagan Tourism Association (TOTA) has become a founding signatory with the Future of Tourism Coalition. As world tourism begins recovering from the impacts of the COVID-19 pandemic, the coalition shares a global mission: to place destination needs at the center of tourism’s new future.
"TOTA is committed to transforming recent challenges into positive change as we navigate the way toward long-term recovery and resilience," said Glenn Mandziuk, TOTA President and CEO. "We are truly honoured to be part of this international coalition. Healthy, inclusive communities and environmental stewardship are the keys to realizing our collective success."
Comprised of six non-governmental organizations, the Future of Tourism Coalition has collaboratively developed and launched a set of Guiding Principles. These outline a clear moral and business direction intended to help create a healthier tourism industry while protecting the places and people on which it depends.
“We consider Thompson Okanagan a global frontrunner in sustainable tourism with an exceptional record in creating synergies between local and Indigenous communities and businesses that work in a sustainable way,” said Albert Salman, President of Green Destinations and one of the Coalition’s founders. “We are proud to have Thompson Okanagan on board and look forward to working together with all the great people in the region.”
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About the Thompson Okanagan Tourism Association (TOTA):
The Thompson Okanagan Tourism Association is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests throughout the region, and is supported by the British Columbia Ministry of Tourism, Arts, & Culture. It is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies. For more information, visit totabc.org.
About the Future of Tourism Coalition
The Future of Tourism Coalition is comprised of six non-governmental organizations that have come together for the first time and stand united in their appeal for change. These organizations are: the Center for Responsible Travel (CREST), Destination Stewardship Center, Green Destinations, Sustainable Travel International, Tourism Cares, and the Travel Foundation, with the guidance of the Global Sustainable Tourism Council (GSTC). For more information, visit futureoftourism.org.
For more information, contact:
Ellen-Walker Matthews
Vice President, Market Stewardship
Thompson Okanagan Tourism Association
Eco Efficiency Program: TOTA Partners with FortisBC, GreenStep Solutions, and BC Hotel Association to Help Tourism Businesses Cut Costs
For Immediate Release
The Eco Efficiency Program will Provide One-On-One Support to Aid Economic Recovery Through Resource Conservation
Kelowna, BC (July 9, 2020) - The Thompson Okanagan Tourism Association (TOTA) is working in partnership with FortisBC, GreenStep Solutions, and the BC Hotel Association to reduce costs for tourism businesses and aid economic recovery within the Thompson Okanagan region. The overarching goal of our partnership is to support regional tourism businesses by identifying operational inefficiencies, providing tools to address them, and ultimately reducing utility bills. As our industry continues to show incredible resiliency, this program is providing timely support to reduce costs and build a foundation for future utility savings and resource conservation.
A dedicated Energy Analyst, employed by TOTA and funded through FortisBC, will act as a technical resource and energy advocate for tourism stakeholders. The Energy Analyst will work closely with TOTA’s Destination Stewardship Team and GreenStep’s Business Advisors to implement the Eco Efficiency Program, which will include an onsite assessment and analysis of utility bill data. The Eco Efficiency Program will provide businesses with a detailed understanding of utility usage patterns and equipment performance and includes:
Energy consumption analysis, reporting and rebate opportunities;
Water consumption analysis and reporting;
Waste analysis and reporting, and;
Carbon software training and access to a carbon measurement platform to effectively measure your organization's carbon footprint.
"The business case for sustainability has never been more important. The tourism industry has been one of the hardest hit as a result of COVID-19, and experts agree that a green economic recovery will help businesses to save money while also meeting important environmental goals," said Angela Nagy, CEO of GreenStep Solutions. "We are thrilled to be partnering on this exciting initiative to help businesses identify opportunities to reduce both their costs and their eco footprint."
“We are proud to help Okanagan tourism businesses reach their energy efficiency goals affordably by lower operating costs,” commented Colin Norman, Manager, Conservation and Energy Management Portfolio and Marketing Strategies at FortisBC. “This is one of the ways we're demonstrating that, by working together, we can find ways to meet the province’s climate action goals.”
As a Regional Destination Management Organization, TOTA has committed to long term responsible tourism management as a Biosphere Certified Gold Destination and also the measurement of sustainable practices through the International Network of Sustainable Tourism Observatories (INSTO).
Biosphere Committed companies who are interested in the full Eco Efficiency assessment will receive priority in the first phase of the program. Businesses that are not interested to join the Biosphere Commitment Program at this time and are only seeking an energy assessment can express their interest for a virtual energy-only assessment delivered by TOTA’s Energy Analyst. They will receive a detailed analysis of energy utility data benchmarking against similar properties in Canada, a report summarizing cost saving opportunities, and energy efficiency measures with a list of rebates and incentives available.
The BC Hotel Association is also offering the services of their dedicated Energy Analyst to conduct energy-only assessments for their members.
Through this partnership, regional tourism utility consumption data will also be collected and aggregated to share with the expanded monitoring programs TOTA has committed to, including the Biosphere Destination Gold Certification, the Biosphere Commitment Program, and our newly formed partnership with the United Nations World Tourism Organization as a Sustainable Tourism Observatory. This data will assist in achieving TOTA's goal of developing financial and environmental sustainability for the regional tourism industry.
To get started with the Eco Efficiency Assessment:
TOTA Biosphere Committed Companies are eligible for a full assessment (energy, water, waste and carbon footprint) at no cost through the Eco Efficiency Program and can register their interest at totabc.org/eco-assessment.
Tourism businesses in the Thompson Okanagan region can sign up for a complimentary energy assessment at totabc.org/eco-assessment.
BCHA members can apply through the BC Hotel Association GoGreen Analysis program at bcha.com/gogreen-analysis.html.
About the Thompson Okanagan Tourism Association (TOTA):
The Thompson Okanagan Tourism Association is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests throughout the region, and is supported by the British Columbia Ministry of Tourism, Arts, & Culture. It is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies. For more information, visit TOTABC.org.
About FortisBC:
More than 2,400 employees work hard to provide natural gas and electricity to just over 1.2 million British Columbians, every day. As one of the largest energy providers in BC, FortisBC is putting more than 100 years of knowledge into creating a cleaner, healthier tomorrow. FortisBC understands the importance of a lower-carbon future and is committed to leading the way. For more information, visit FortisBC.com.
About GreenStep:
GreenStep was founded in 2008 to help small to medium sized enterprises reduce their environmental impacts and create a sustainability strategy for the future. To date, the organization has worked with over 2000 organizations of all sizes in a variety of industries such as tourism and hospitality, retail, professional services and manufacturing. Ultimately their goal is to help businesses improve their sustainability performance while also increasing their profits. For more information, visit GreenStepGlobal.com.
About BC Hotel Association:
With over 800 member hotels and associate members representing over 60,000 employees and 80,000 rooms contributing in excess of $3.2 Billion in revenue, the hotel industry’s value to the hospitality sector, the tourism industry, and the BC economy is significant. The BCHA works with the government and regulatory authorities to ensure a positive operating environment for the hotel industry to thrive in, particularly during economically challenging times. As the voice of the hotel industry at the Federal, Provincial and Community level, the BCHA is acknowledged as the champion of hotel related issues, including matters of taxation, tourism, marketing, corporate relations, labour, and consumer services, visit BCHA.com.
For more information, contact:
Ellen-Walker Matthews
Vice President, Market Stewardship
Thompson Okanagan Tourism Association
industry@totabc.com
(236) 361-4433
TOTA and Community Futures Partner Together to Support Local Business
FOR IMMEDIATE RELEASE
Kelowna, BC (July 7, 2020) - The Thompson Okanagan Tourism Association (TOTA) and nine Community Futures offices across the Region have, for the first time, signed a formal agreement to strike a task force committing to develop an active and meaningful relationship on the path to rebuilding a resilient tourism industry in the wake of the COVID-19 pandemic.
"The negative impact of the pandemic on the Tourism Industry has been unprecedented, “ said Glenn Mandziuk, President and CEO of TOTA. “Building the industry back requires strong and collaborative partnerships that can provide foundational support and out of the box thinking."
TOTA and Community Futures’ efforts and strategies will be focused on tourism growth, development, sustainability, and long-term resiliency. Ongoing exchange and discussion will facilitate further advancement of best practices relating to the development of sustainable communities and destinations. Specific joint strategies will target identification and support of business funding opportunities as well as advancing knowledge on the visitor experience, training, employment, and innovation.
"We are pleased to be working in collaboration with other regional Community Future's offices and the Thompson Okanagan Tourism Association, to help move the Tourism Resiliency Program forward and assist our tourism industry in overcoming the challenges presented by the current COVID-19 crisis," commented George Caismar, Executive Director for the Central Interior First Nations Community Futures office.
“The partnership between TOTA and Community Futures is very timely. The COVID-19 pandemic has had a dramatic and devastating effect on tourism businesses in the Thompson Okanagan. Helping industry recover and become more resilient for the long term is imperative," noted Rob Marshall, Executive Director for Community Futures Shuswap and Community Futures Provincial Board Member. "Our two organizations have come together to implement projects, access needed resources, and share best practices to revitalize, support, and grow our tourism sector, during the pandemic and beyond. In short order, valuable synergies have been developed and will certainly result in successful outcomes.”
“This new agreement is a positive sign for people working in the tourism sector who have been adversely affected by the pandemic,” said Lisa Beare, Minister of Tourism, Arts and Culture. “It will take everyone continuing to work together to build our economy back up and this partnership is an excellent example of the teamwork needed to help tourism rebound in BC."
About the Thompson Okanagan Tourism Association (TOTA)
The Thompson Okanagan Tourism Association is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests throughout the region, and is supported by the British Columbia Ministry of Tourism, Arts, & Culture. It is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies. For more information, visit totabc.org.
About Community Futures
Community Futures is a non-profit organization supporting small businesses through a range of services and tools. With experts offering local assistance from 34 offices throughout rural BC, Community Futures is committed to helping business owners achieve their goals and withstand challenges. TOTA is proud to form a joint tourism industry resiliency task force with this outstanding organization and collaborate on positive advancements for the tourism industry, local businesses, and communities.
Community Futures Partners
Boundary - BoundaryCF.com
Central Interior First Nations - CFDCofCIFN.com
Central Okanagan - CFDCCO.bc.ca
Nicola Valley - CFDCNV.com
North Okanagan - FuturesBC.com
Okanagan Similkameen - CFOkanagan.com
Shuswap - BeYourFuture.ca
Sun Country - CFSun.ca
Thompson Country - CommunityFutures.net
For more information, contact:
Ellen-Walker Matthews
Vice President, Market Stewardship
Thompson Okanagan Tourism Association
industry@totabc.com
(236) 361-4433
Social Enterprise Now Offering Adaptive Cycling Equipment Rentals
Independence Only One Call Away
FOR IMMEDIATE RELEASE
KELOWNA, BC (July 3, 2020) - Community Recreational Initiatives Society (CRIS) Adaptive Adventures social enterprise business, Adaptive Rentals, will provide everyone the opportunity to cycle trails and paths independently and experience the benefits of outdoor recreation this summer.
"We are celebrating this program as so much more than rentals, so much more than a social enterprise; It creates a louder voice for accessibility and inclusion in our communities,” said Shelley Buchanan Gilmore, CEO of CRIS Adaptive Adventures. "Adaptive Rentals is the first venture for CRIS into the world of social enterprise and along with the increased voice, we are looking forward to its success to assist with the sustainability of CRIS as a charity.”
The Thompson Okanagan Tourism Association (TOTA) has been actively working with CRIS since 2019 to promote and encourage accessible travel activities and opportunities in the region.
"Accessible travel and travel for all is a critical part of the ongoing development of our tourism products and services," said Glenn Mandziuk, President and CEO of TOTA. "This initiative along with many others that are being planned bring us one step closer to the level of inclusivity we desire for our region."
The new Adaptive Rentals trailer for rentals and use is located at Mission Park Greenway in Kelowna, operating much like a traditional bicycle rental shop but focused on adaptive equipment such as recumbent cycles, tandems, E-Assist versions, trikes, and trail riders. Every client that rents will have a discussion with the CRIS team ahead of time to determine any further adaptations needed to ensure their safety and enjoyment.
“There are many people out there with impairments that may not be labelled a disability, perhaps an injury that they are recovering from such as a shoulder, knee, hip, or back problem. If riding a traditional bicycle isn’t possible, our recumbents might be the answer. Adaptive cycles are quite cost prohibitive for a lot of people and we want to make our fleet available to get people outside and overcome that barrier,” said Gilmore.
Learn more about Adaptive Rentals at AdaptiveAdventures.ca
About the Thompson Okanagan Tourism Association (TOTA):
The Thompson Okanagan Tourism Association is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests throughout the region, and is supported by the British Columbia Ministry of Tourism, Arts, & Culture. It is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies. For more information, visit totabc.org.
About CRIS Adaptive:
The Community Recreational Initiatives Society (CRIS) was founded in 2001 and offers adaptive outdoor recreation in the Okanagan Valley under CRIS Adaptive Adventures for urban opportunities; CRIS Adaptive Travel for wilderness adventures; and the new CRIS Adaptive Rentals, launched July 1. For more information, visit AdaptiveAdventures.ca.
New Publication - Friday Fast Facts
TOTA has launched a bi-monthly newsletter capturing the latest industry research, Entitled Friday Fast Facts to provide tourism stakeholders with information to make smart business decisions. This publication will provide a regular and timely snapshot of the current state of the regional tourism industry providing in-depth insights.
The Thompson Okanagan Tourism Association has been actively monitoring the impact of COVID-19 on the tourism industry through a variety of channels over the past several months. Business intelligence has been gathered from over 1,000 tourism stakeholders in the region via telephone and online surveys; data from our partnership with Environics Analytics received and analyzed weekly; and additional research has been sourced through the UN World Tourism Organization, Destination Canada, Destination BC, British Columbia Regional Tourism Secretariat. BC Hotel Association, go2HR, Community DMO Partners, just to name a few.
TOTA Joins Global Initiative on Safe Travels
KELOWNA, BC (June 25, 2020) - The Thompson Okanagan Tourism Association is proud to announce that it has been recognized by the World Travel & Tourism Council (WTTC) as a Safe Travel Destination.
In response to the COVID-19 crisis, the WTTC, the global body representing the travel and tourism sector, produced safety and hygiene protocols and guidelines for re-opening tourism that have been embraced by over 1,200 major tourism companies, in over 80 destinations around the world.
As part of the initiative, the WTTC also introduced a Safe Travels Stamp which enables travellers to recognize destination authorities and companies that have implemented and aligned with the WTTC’s Safe Travels Protocols.
"The guidelines established in British Columbia through tourism sector partners and endorsed by WorkSafe BC not only meet but exceed those of the WTTC," noted Glenn Mandziuk, President and CEO of Thompson Okanagan Tourism Association. "We believed it was important to secure this designation as we begin to build back tourism and eventually welcome guests from around the world."
“British Columbians have worked hard to flatten the curve and help make it as safe as possible to travel in our province,” said Lisa Beare, Minister of Tourism, Arts, and Culture. “Congratulations to Thompson Okanagan Tourism Association for this recognition and their work in helping keep visitors, workers, and communities safe during COVID-19.”
Communities, CDMO's, and Tourism Management Organizations in the Thompson Okanagan are able to utilize the Safe Travels Stamp under this agreement. Please contact us at recovery@totabc.com.
Individual Tourism Stakeholder Businesses can also request the use of the Safe Travels Stamp by completing the Safe Travels - Business Request Form.
About the Thompson Okanagan Tourism Association
The Thompson Okanagan Tourism Association (TOTA) is a non-profit society, governed by an elected Board of Directors, which represents business and community tourism interests throughout the region, and is supported by and representative of Destination British Columbia. It is an industry-led organization that represents and supports all business and community tourism interests in the region, while also helping to implement provincial tourism policies. For more information, visit totabc.org.
Province Seeks Public Input on Economic Recovery
On June 17, the Province of British Columbia announced a new consultation process for BC residents to voice their ideas on how the Province should allocate monies set aside for recovery.
The province released a paper explaining the consultation process, called “Building B.C.’s Recovery, Together: Share Your Ideas.”
There are three main ways for people to share their ideas, experiences, and priorities:
A) Online Survey – the fastest and easiest way to provide advice and answers to important questions. Complete the survey at: feedback.engage.gov.bc.ca/317781
B) Email – Submit a response to the paper “Building B.C.’s Recovery, Together: Share Your Ideas.” Ideas and responses can be submitted to: recoveryideas@gov.bc.ca
C) Virtual Town Halls – Participate in virtual town halls. British Columbians can learn more about the virtual town halls here: gov.bc.ca/recoveryideas
Sonja Gaudet Inducted to Canadian Sports Hall of Fame
It is with great pleasure that the Board of Directors, Management, and Staff at Thompson Okanagan Tourism Association would like to recognize one of our own, Sonja Gaudet, TOTA's Accessible Tourism Specialist, on her latest accomplishment for being inducted into the Canadian Sports Hall of Fame!
Sonja's journey is an inspiring one. A horseback riding accident left her paralyzed from the chest down at the young age of 31, it was her resilient nature that refused to stop her from aspiring to new heights. With the help of her family, friends, and her strong disposition and iron will, Sonja not only adapted to life in a wheelchair but went on to accomplish many remarkable achievements. Paramount of which was becoming a three-time gold medal Paralympian in curling (Turin 2006, Vancouver 2010, Sochi 2014) and being selected as the Canadian flag bearer for the opening ceremonies in 2014 at the Sochi Paralympic Winter Games.
Even more admirably, Sonja is constantly giving back to her region, her province, and her country, acting as an accessibility advocate, inspirational speaker, and Peer Support Specialist, among many other distinguished roles.
Thompson Okanagan Tourism Association is more than grateful to have Sonja contributing to our organization and industry as the Accessibility Tourism Specialist. Every member of our organization feels motivated to reach new heights thanks to her path of commitment, achievement, and inspiration.
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Business Pivot Highlights during COVID-19
COVID-19 has changed the way businesses in the tourism industry operates, both in the short term and long term. Admittedly, adjusting to various new health guidelines and regulations has been challenging. However, businesses and organizations in the tourism sector have displayed a tremendous amount of initiative and creativity to provide their products and services to the communities they operate in.
While we cannot recognize every entity making remarkable adjustments during this time, over the coming weeks we would like to proudly present some of the most innovative and resilient efforts that have been brought to our attention.
Armstrong Spallumcheen Chamber and Visitor Centre
The Armstrong Spallumcheen Chamber and Visitor Centre received a donation from Kohler Canada which allowed them to start a delivery service to greatly help businesses in their area who had been limited to offering take-out and delivery.
Okanagan Lifestyle
The team at Okanagan Lifestyle possess a strong e-commerce presence and a passion for connectivity in their community. Seeing an opportunity to help during COVID-19, Okanagan Lifestyle has created a hub on its website where local business owners can sell virtual gift cards.
On Alex
On Alex has partnered with Downtown Salmon Arm to create a Local Gift Box initiative. The collaboration sourced artisanal products from other local businesses in the Salmon Arm area to fill the boxes. The idea was well received as the boxes, sold on On Alex's online store, were gone in a week
CRIS Adaptive Adventures
CRIS hasn’t been able to operate their events or guided tours at full capacity, unfortunately. The need for adaptive equipment hasn’t disappeared though, so CRIS has pivoted to make equipment rentals available to the community! Enjoying the outdoors is one of the only recreation options available to our region right now, and CRIS is doing its part to make sure everyone can enjoy it.
Oliver Eats
Oliver Eats recognizes their community's desire for a quality dining experience so they have opened their doors with a number of measures taken to ensure patrons in the restaurant are comfortable and safe. Oliver Eats' biggest contribution is through the Hope Fund, where they provide a prepared meal for four to those in need with every $5 raised from the fund.
Over the coming days and weeks please look for more highlights on inspirational efforts we have noticed around our region. If you are a tourism operator or know of a tourism entity that has done an exceptional job in pivoting during COVID-19, please share their story with us at recovery@totabc.com.
Weekly Webinar Roundup - 5/25/2020
UPCOMING WEBINARS
WEEK 5/25/2020
Webinar on Using Social Media to Support Re-Opening - 2:00 p.m. on Tuesday 5/26/2020
Social has been and will continue to be, the most effective way to educate, inspire, and communicate with our audience of guests. Now, however, is a special time with special considerations Our communities are more important than ever, but how can we maintain a safe, responsible message while easing back to business?
In this session, we'll look at techniques and tactics being used in currently-recovering markets, and draw on other crises for lessons. Key topics to be covered include:
Curating and collecting existing assets to prepare for the recovery
Creating a phased-in content plan
Lessons from currently recovering markets
What to avoid on social media during a recovery
BC Hotel Association COVID-19 Best Practices Webinar - 1:00 p.m. on Thursday 5/28/2020
The BC Hotel Association (BCHA) will be providing an overview and Q&A session of the draft best practice guidelines submitted to Government and to Industry. These best practices are intended to support reopening in phase 3 of the restart plan to support employee, guest, and business health and safety. Ingrid Jarrett, BCHA President and CEO, will be hosting an open Q&A from participants to conclude the session.
LAST WEEKS WEBINARS
WEEK 5/18/2020
WorkSafeBC Health & Safety Guidelines Webinar
In advance of WorkSafeBC's development of health and safety guidelines specific to tourism (expected in June), Chris Back, Director of OHS Consultation & Education Services, will provide an overview of what employers and employees should consider as you develop your plans for re-opening and a return to work. This webinar also touches on what future visitors will expect and need from a health and safety perspective.
Register Now - WorkSafeBC Health & Safety Guidelines Webinar
WorkSafeBC Health & Safety Guidelines Webinar
Friday May 22nd, 2020 - 1:00 p.m.
The Thomson Okanagan Tourism Association (TOTA) invite you to join us for a WorkSafeBC Health & Safety Guidelines Webinar as part of our ongoing industry support in response to the COVID-19 pandemic through the Tourism Resiliency Network Program.
In advance of WorkSafeBC’s development of health and safety guidelines specific to tourism (expected in June), Chris Back, Director of OHS Consultation & Education Services, will provide an overview of what employers and employees should consider as you develop your plans for re-opening and a return to work.
This webinar will also touch on what future visitors will expect and need from a health and safety perspective. WorkSafeBC’s Consultation & Education Services assists the workers and employers of British Columbia by positively influencing health and safety behaviours and disability management practices through partnerships, consultation, and outreach.
To register for the WorkSafeBC Health & Safety Guidelines Webinar on Friday May 22nd, 2020 at 1:00 p.m. go to: Webinar Registration
Weekly Webinar Roundup - 5/11/2020
UPCOMING WEBINARS
WEEK 5/11/2020
Return to Work Webinar: Employment Law and COVID-19 - 10:00 a.m. on Wednesday 5/13/2020
This Webinar will be featuring a team of lawyers from the law firm Fasken, who will provide information and advice on how to respond to changes employers are facing and how to properly prepare for the 'new normal' in the post-pandemic landscape.
Topics to be covered will include:
Temporary layoffs and recalling of employees
Temporary reduction in employee compensation
How to respond if an employee tests positive for COVID-19
Ensuring compliance with workplace health and safety obligations
Current impacts of COVID-19 on immigration applications and work permits
Marketing in a Crisis Webinar - 11:00 a.m. on Thursday 5/14/2020
All indicators show that there are challenging days ahead, which means marketing for small businesses matters more than ever. It's time to be proactive and attempt to drive results. eLearning University is going to focus this webinar on how to strategically market during a crisis, topics will include:
Finding your competitive advantage
Messaging that works & what to avoid
Where to focus efforts
How to drive impact
*Use the coupon code 'TOTA' for free access*
Tourism Industry Town Hall Webinar - 1:00 p.m. on Thursday 5/14/2020
Tourism Kelowna is hosting a Tourism Industry Town Hall Webinar featuring renowned Okanagan tourism industry leaders in Lisanne Ballantyne, Tourism Kelowna President & CEO, Glenn Mandziuk, Thompson Okanagan Tourism Association President & CEO, and Krista Mallory, Central Okanagan Economic Development Commission Manager.
The Webinar presents an opportunity for tourism-related businesses to hear insights from each organization on their efforts surrounding business recovery and to understand more about available resources and enrolling in COVID-19 relief programs. Interested participants are welcome to submit questions by 12:00 pm on May 12th for consideration of the panelists. Submit questions at the Registration address.
LAST WEEKS WEBINARS
WEEK 5/4/2020
How to Use the CEWS Calculator
Jenn Bogwald, CPA, CA, Partner and Business Advisor for MNP provides hands-on guidance for properly utilizing the CEWS Calculator on the Canada Revenue Agency website. Jenn has a wealth of experience assisting owner-managed businesses in a wide variety of industries.
NowMedia Group Business Matters Webinar
Rob Cupello, VP of Business Development for NowMedia Group, was joined by industry leaders Ingrid Jarrett (BC Hotel Association), Michael J Ballingall (Big White Ski Resort), and Miles Prodan (BC Wine Institute) to discuss the current opportunity presented to the tourism industry to pivot and adapt to cultivate a new tourism reality.
Reputation Management Webinar
This webinar, presented by Deirdre Campbell, Managing Director, Canada for Beattie Tartan talked through the critical steps our tourism and hospitality businesses should take to build and maintain a trusted brand image during a global crisis.
Register Now - Return to Work Webinar: Employment Law & COVID-19
Return to Work Webinar: Employment Law & COVID-19
Wednesday May 13th, 2020 - 10:00 a.m.
The Thompson Okanagan Tourism Association (TOTA) invite you to join us for a Return to Work Webinar focusing on Employment Law and COVID-19 as part of our ongoing industry support in response to the COVID-19 pandemic through the Tourism Resiliency Network Program.
This Webinar will be featuring a team of lawyers from the law firm Fasken, who will provide information and advice on how to respond to changes employers are facing and how to properly prepare for the 'new normal' in the post-pandemic landscape.
Topics to be covered will include:
Temporary layoffs and recalling of employees
Temporary reduction in employee compensation
How to respond if an employee tests positive for COVID-19
Ensuring compliance with workplace health and safety obligations
Current impacts of COVID-19 on immigration applications and work permits
To register for the Return to Work Webinar on Wednesday May 13th, 2020 at 10:00 a.m. go to: Webinar Registration
Now Media Group Presents Business Matters with Rob Cupello
Register Now for this upcoming Tourism Industry Webinar presented by Now Media Group and hosted by Rob Cupello, live streaming on Thursday May 7th, 2020 at 10:00 a.m.
Featured Panelists including Ingrid Jarrett, BC Hotel Association, Michael J Ballingall, Big White Ski Resort and Miles Prodan, BC Wine Institute.
***Click this link to Register ***
https://us02web.zoom.us/webinar/register/WN_2Zudtwx4QM-YS2JJPTnIhw
Register Now - Reputation Management Webinar - May 5th, 2020
Reputation Management Webinar - Tuesday May 5th, 2020 - 10:00 am.
The Thompson Okanagan Tourism Association (TOTA) invite you to join us for a Reputation Management Webinar hosted by the BCRTS as part of our ongoing industry support in response to the COVID-19 pandemic through the Tourism Resiliency Network Program.
This webinar, presented by Deirdre Campbell, Managing Director, Canada for Beattie Tartan will talk through the critical steps our tourism and hospitality businesses should take to build and maintain a trusted brand image during a global crisis.
To register for the Reputation Management Webinar Tuesday,May 5th, 2020 at 10:00 a.m. go to: Webinar Registration
Information for Accommodation Providers
We are cautiously optimistic that this is the beginning of a careful, but positive opportunity for our accommodation businesses to implement a “new” normal approach as they find alternate ways to welcome guests. It cannot be stated enough that our industry must practice rigorous adherence to these guidelines as we continue to monitor and work to minimize the impacts of COVID-19.
Updated COVID-19 Guidance for Hotel Sector - 2020 Apr 28_FINAL
The RV and Camping Industry Stands Ready to Help During this Pandemic
As we anxiously await to see how Canadians have come together to flatten the curve and slow the spread of the Coronavirus, more help is needed.
Help is needed for the frontline workers, for those needing to be in self-isolation and self-quarantine and for those to orchestrate and direct the vital resources and services available.
If you are able to offer any support or if you need help, the Canadian RV and Camping Industry is ready to step up. We have developed a dedicated support page, which will allow for those in need to get in touch with us. We will then reach out to you if a request comes from your area or for the services you have available.
We also ask that if you are offering any services or have units available, please let the RVDA of Canada office know so that we can keep track for those that may have a request.
We understand there are many changes happening and this form will help us make a consolidated effort and approach to getting the aid into the right hands.
Share this infographic across your social channels.
Recreation Vehicle Dealers Association (RVDA) of Canada
145-11331 Coppersmith Way, Richmond, BC V7A 5J9
T: 604.718.6325
F: 604.204.0154
E: info@rvda.ca
COVID-19 Situation Update – Business Events
Chantal Sturk-Nadeau
Executive Director, Business Events, Destination Canada
Amidst the uncertainty surrounding the COVID‑19 pandemic we remained heartened by Canada’s business community and the stories of people, institutions, businesses and governments coming together to support each other. Normally in springtime we are on the road, sharing the message of why Canada is the best place to host business events, but this year, like you, we are staying home to flatten the curve. While we maintain our physical distance we continue to work on recovery scenarios, reschedule postponed events and marketing campaigns, conduct important economic impact research, and make plans for the future. Our industry has been impacted in ways we have yet to even imagine, but understand this: we are all in this together. Here’s what we are working on to make that happen:
Update on recovery planning
As our partners are retooling their 2020 sales and marketing plans in light of COVID‑19’s impact, we are taking measures to ensure the Canada brand will be represented in key international markets where partners may no longer be able to participate, to increase brand reach and generate high quality leads when sales activities resume. Working with key partners we have developed a focused international sales and marketing strategy based on recovery scenarios that are dependent upon when travel bans may be lifted.
The recovery marketing campaigns will create awareness of Canada, tell the world that Canada is open for business, will stimulate interest and motivate buyers to book Canada. Once the travel ban is lifted, these campaigns will be staggered by market, or sector, and sensitive to the international markets’ readiness to travel. We will first target the corporate meetings segment to help with short-term business recovery, followed by the association market aligned with the key priority sectors to help build longer term businesses and help We will then move into the global economic sector strategy once global markets show signs of recovery.
We continue to focus on market research and intelligence which will allow the Business Event team to hone in on target markets: geographically, by segment, and by sector, when sales resume. This data and key market Intel will be shared with our partners to assist with re-building sales strategies, when their resources are available to do so.
Signature events
After much consultation and consideration, we have made the decision to cancel Incentive Canada 2020 and will look forward to showcasing Canada’s incentive experiences, destinations and expert providers at Fox Harb’r Resort and the Westin Halifax in summer 2021. As with our other sales activations, we will be in touch in the coming days with affected co-invested partners.
As of this writing, Innovate Canada 2020 is currently on pause. We will revisit this in 30 days and will notify partners whether we’ll go forward, or if Innovate Canada will be rescheduled for 2021. We appreciate everyone’s patience in awaiting this update.
2020 marketing campaigns
Over the past number of days, we have been working with our third-party publishers to pause and reschedule our spring marketing campaigns. Once the timing of our recovery messaging is known, we will reach out to co‑invested partners with details and timing for new content development. We have also paused our social media channels and are looking forward to the day when it is once again appropriate to share our love for and from Canada.
Data and intelligence
While the long-term impacts of COVID‑19 are not fully known at this time, understanding the economic impact of lost business, events and group visitors is critical as we work with others to support the sector. Last week, we announced Destination Canada Business Events’ commitment to collecting and confidentially sharing aggregate data and intelligence on the impact COVID‑19 has, and will continue to have, on Canada’s business events industry. Working together with Meetings Mean Business Canada (MMBC), the Convention Centres of Canada (CCOC), local Destination Marketing Organizations (DMOs), and other industry bodies, we are taking an all business events approach to defining the economic impact of COVID‑19 and will be sharing a national situational analysis with you shortly to inform your own recovery plans.
In order for us to have the most complete picture possible, we need to ensure all jurisdictions are represented. To that end, if you have not already done so, we are kindly asking you to please submit a report from your CRM. Details of how and what to submit are found here. If you have any questions, please contact Angela Trunzo.
Destination Canada update on COVID‑19
Update (March 30, 2020): The government of Canada has updated its public-facing language on travel restrictions, please see the Public Health Agency of Canada for official government information.
Due to the uncertainty and quick moving nature of the COVID‑19 pandemic, please note that any end date for international travel bans published by the government may change as the situation requires. We understand that this lack of certainty is not ideal for industry who are anxious to resume recovery efforts. We have reached out to the responsible federal departments for clarity and can confirm that, due to the unpredictable nature of this global epidemic, and the fact that health considerations remain the driving force for decisions - the end dates for the travel ban may be updated at any time. This means the travel ban might be lifted sooner or later than the published date.
As tourism industry professionals, our best advice is to treat these published end dates as “to be confirmed”. Please check the following government of Canada websites: Travel and Tourism and Public Health Agency of Canada for the most up to date information. Rest assured that Destination Canada will relay any change in travel restriction dates as soon as the information becomes available.
Now more than ever, we will leverage the power of Team Canada to align and support us through the times ahead, and will direct you to resources available to support your businesses.
Webinar with The Honourable Mélanie Joly, Minister of Economic Development and Official Languages
For those who were unable to attend this week’s webinar with Minister Joly, you can access a recording of the event here.
Support for small businesses
On March 27, Prime Minister Justin Trudeau announced new measures to support small businesses dealing with the economic impacts of the COVID‑19 pandemic. Read more here.
Sales activations
We continue to monitor all Business Events-led sales activations, and are advising affected partners and processing event refunds as changes occur. We appreciate your ongoing patience as we work through this process.
Postponed or cancelled events (as of March 27)
March 31-April 4, Accor's Global Meeting Exchange (postponed TBA)
April 15-17, Association World Congress (postponed Dec. 2020)
April 28-30, Seattle Sales Mission (postponed fall TBA)
May 12-14, IMEX Frankfurt (cancelled)
May 27-31, Incentive Research Foundation (cancelled)
June 2-4, DC Sales Mission (postponed TBA)
June 8-12, London Tech Week | AI Summit (postponed to Sept. 1-4)
June 17-19, ASAE ELF (postponed June 2021)
June 22-25, Collision Conference (cancelled)
July 16-17. IEEE Convene (cancelled)
July 26-28, Northstar Incentive Live (postponed TBA)
Global Meetings Industry Day (GMID)
Unprecedented times call for unprecedented measures. This year, GMID is going virtual. Join hosts Meetings Mean Business Canada, India and the United States to set a record for the largest virtual meeting ever, then stay to discuss COVID‑19 and its impact on our communities, work and families with panelists that include Chantal Sturk-Nadeau and others.
Date: April 14, 2020
Time: Starting at 9am PDT/12pm EDT/1pm ADT.
This FREE event will be webcast and open to all.
The webcast will be recorded and shared following the event.
Registration at: https://gmidgoesvirtual.com/
Rising to the challenge
It’s easy to get bogged down in the devastating impact COVID‑19 is having on our industry, our friends and our family, but we have found some relief in the stories that are emerging daily of Canadian industry and individuals stepping into do whatever they can to support our front lines in the battle against the COVID‑19 pandemic.
Canada Goose is retooling their Winnipeg manufacturing facilities to manufacture personal protective equipment (PPE) for healthcare workers.
Bauer, makers of hockey equipment, are doing the same to make masks for healthcare workers.
Toronto-based BlueDot, who first detected the pattern of viral spread of COVID‑19 outbreak in Dec. 2019, days ahead of the World Health Organization is now working with the Public Health Agency of Canada and using their disease analytics platform to model & monitor the spread of COVID‑19.
As colleges and universities move to virtual classes Canadian education software company Top Hat — active in more than 750 of North America’s top post-secondary institutions — is providing its platform free of charge.
And perhaps best of all, Canadians now have a new term to describe how we are all taking care of each other: caremongering.
Wishing you all a hefty dose of caremongering as we move toward recovery together.
Chantal Sturk-Nadeau
Executive Director, Business Events
Destination Canada’s Business Events team is charged with growing Canada’s share of international business events by promoting the country’s unique meeting, convention, and incentive event possibilities. The Business Events team is the first point of contact for planners seeking inspiration, impartial insights, introductions and bid assistance for global events.
TIABC C-19 Bulletin - April 1, 2020
As part of an ongoing effort to remain current on various government business support programs, this morning TIABC attended a webinar hosted by the Greater Vancouver Board of Trade on accessing government funding . Among other things, we learned that similar programs have been announced in 104 countries so far, and just like here in Canada, details and logistics are still being worked out.
We also learned that Canada Revenue Agency (CRA) is building a new portal to house various applications. The goal is for the website to be ready next Monday, with the objective of a one-week turnaround to review applications. Applications will be accepted under an honour system for now, but government will be conducting audits and those found cheating will suffer the consequences.
This morning's webinar introduced 10 things SMEs can do to help address cash flow issues, some of which you may already know. However, here is a helpful synopsis:
1. Ensure your CRA business account is set up ASAP and ensure direct deposit is set up correctly.
Federal application processes may get started early next week and you want any funds being provided to arrive as quickly and easily as possible.
2. PROVINCIAL: Defer PST and Employer Health Tax payments to September 30.
See list of tax deferments available at: www2.gov.bc.ca/gov/content/taxes/tax-changes/covid-19-tax-changes
3. FEDERAL: Defer GST and Federal tax payments, but continue to file your returns.
The CRA will allow all businesses to defer, until the end of June 2020, any GST/HST payments or remittances that become owing on or after March 27th and before June 2020. This means that no interest will apply if your payments or remittances are made by the end of June. The deadline for businesses to file their returns is unchanged.
www.canada.ca/en/revenue-agency/campaigns/covid-19-update/frequently-asked-questions-gst-hst.html
The Canada Revenue Agency will allow all businesses to defer, until August 31st, the payment of any income tax amounts that become owing on or after today and before September 2020. This relief would apply to tax balances due, as well as instalments, under Part I of the Income Tax Act.
4. Explore options with BC Hydro to defer bill payments or arrange for flexible payment plans with no penalty.
BC Hydro is offering customer assistance programs to help customers experiencing financial hardship during the Coronavirus outbreak.
www.bchydro.com/news/press_centre/news_releases/2020/bill-relief-covid-19.html
It was announced today that residential customers who have lost their jobs or are unable to work as a result of COVID-19 will receive a credit to help cover the cost of their electricity bills. The credit will be three times their average monthly bill over the past year at their home and does not have to be repaid. Small businesses that have been forced to close due to COVID-19 will have their power bills forgiven for three months. BC Hydro is waiving bills for these customers from April to June 2020.
news.gov.bc.ca/releases/2020PREM0018-000611
5. Defer ICBC payments for 90 days.
Note: ICBC needs you to use their online tool so be sure to request the deferral at least one business day before your insurance is due. This also applies to fleet insurance.
www.icbc.com/about-icbc/contact-us/Pages/covid-19 .
6. Explore the Canada Emergency Business Account.
Up to $40,000 loan, interest free for one year through financial institutions, but fully backed by the federal government. For some businesses, up to $10,000 may be forgivable. The program will likely become available next week.
7. Explore your eligibility for the Federal Wage Subsidy program.
This program helps companies of all sizes, non-profits, and charities that have faced revenue decreases of at least 30% by providing employers a 75% pwage subsidy, back-dated to March 15. Today the federal government provided some clarity on eligibility:
Eligible employers who suffer a drop in gross revenues of at least 30% in March, April or May, when compared to the same month/s in 2019, will be able to access the subsidy. However, there is no clear guideline yet for businesses that just opened in 2020 or for seasonal businesses that are typically closed in March, April and May.
The Canada Emergency Wage Subsidy would apply at a rate of 75% of the first $58,700 normally earned by employees – representing a benefit of up to $847 per week. The program would be in place for a 12-week period, from March 15 to June 6, 2020.
8. Defer individual tax payments.
For individuals, the deadline to file taxes is now June 1st. But this is only an advantage if you expect to owe taxes. Do not delay if you expect a refund! If you do owe taxes after this later filing date, you will now have until August 31st to make the payment.
9. Check and see if your municipality is offering any tax deferral options.
10. Share information about the employment benefits available to your staff:
Canada Emergency Response Benefit (CERB) — Provides $2,000 per month for four months to any workers who have lost their income for reasons related to COVID-19 including reasons of sickness, quarantine, taking care of those with COVID-19 as well as working parents needing to stay at home with children. This applies to wage earners, contract workers, and self employed individuals. Applications for this benefit will begin April 6th at the earliest, with payments to Canadians set for April 16th.
BC Emergency Benefit for Workers — Tax-free one-time payment of $1,000 to British Columbians (EI-eligible and non-EI eligible) whose ability to work has been impacted by COVID-19, to be aligned with federal government program
www2.gov.bc.ca/gov/content/employment-business/covid-19-financial-supports/emergency-benefit-workers
Employees who are unable to work due to COVID-19 related reasons are permitted to take unpaid, job-protected leave. This is retroactive to January 27th.
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Supply Products and Services to Support BC's COVID-19 Response
COVID-19 virus has resulted in an unprecedented consumption of personal protective equipment (PPE) in the healthcare system. BC’s suppliers and manufacturers are doing their part, stepping up to relieve the possible shortages of these products. The challenge is there has been no single effective way for suppliers to understand the most pressing product needs and specifications, become newly certified, or for the Health Authorities to efficiently evaluate the overwhelming number of proposals being received.
In an effort to facilitate fast and effective supply chain and procurement protocols, the Business Council, the Digital Technology Supercluster and Traction on Demand have been working with the BC Health Services Authority on a solution. This important initiative has resulted in a system to triage the many and diverse inquiries to ensure that qualified suppliers can connect directly with key provincial institutions and organizations.
The COVID19 Supply Hub is now live. We encourage you to explore this resource to see if you can contribute any of the needed supplies. Please also share this information with your business and personal networks so we can reach as many potential suppliers as possible.
The Business Council of BC would especially like to thank David Labistour, a member of their Executive Committee, and their Chair, Sue Paish, President and CEO, and Bill Tam, Co-Founder and Chief Operating Officer, Digital Technology Supercluster, for their leadership in making the COVID-19 Supply Hub possible.
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No-Cost Ways to Cut Your Energy Costs In Uncertain Times
Sustainable Tourism 2030 has teamed up with local BC-utility companies, FortisBC and BC Hydro, and are offering free energy assessments for businesses in the Thompson Okanagan region. If you are a business in the Thompson Okanagan region, contact us to schedule your free energy assessment.
If you are outside of the Thompson-Okanagan region, fear not. They’ve compiled a list of no-cost tips for cutting your energy costs during times of reduced levels of operation or temporary closures:
Heating and cooling
Reprogram your thermostat to reflect adjusted operating hours.
Recommended thermostat heating temperatures, health permitting, are 68°F / 20°C when the building is occupied, and 58°F / 14°C when unoccupied.
Recommended thermostat cooling temperatures, health permitting, are 68°F / 23°C when the building is occupied, and 58°F / 28°C when unoccupied.
For larger businesses – reprogram your building management system to reflect your building’s new operating schedule. Put the building on “Holiday/Break” mode if unoccupied for an extended period.
Turn off radiant and unit heaters when the building is unoccupied.
Hot Water
Turn down water heaters when the building is unoccupied for a longer period of time.
Appliances and Electronics
Turn off and/or unplug idling appliances, electronics, and equipment when not in use.
Electronics
Turn off computers, printers or, at minimum, place in sleep and hibernate modes when business is unoccupied.
Turn off the power strip when electronics aren’t in use.
When not in use, unplug small appliances and electronics, like coffee makers and printers.
Lighting
Turn off lighting, including outdoor signage and display cases (if appropriate), when the building is unoccupied.
Reprogram lighting controls to reflect adjusted operating hours.
Food Service-Specific Tips
Turn off empty refrigerated display cases and refrigerators, leaving the display case door open when the restaurant is unoccupied.
Turn off stoves, fryers, grills and boilers when the restaurant is unoccupied
Turn off booster heaters and dishwasher water heaters when the dishwasher is not in use and when the restaurant is unoccupied.
Turn off kitchen exhaust fans when the restaurant is unoccupied.
Sustainable Tourism 2030 understands how hard the tourism industry is being affected by COVID-19. Wellness, health, and safety are key to sustainability and to that end, they would love to help you to amplify your messages of how you’re handling this situation.
www.sustainabletourism2030.com/no-cost-ways-to-cut-your-energy-costs-in-uncertain-times
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Feel free to send us your ideas on what information would be valuable for TIABC to share through our COVID-19 Bulletin going forward. Drop us a line at info@tiabc.ca.
Penticton Lakeside Resort Introduces New Culinary Team
Penticton Lakeside Resort
Source: Penticton Lakeside Resort
For Immediate Release:
Wednesday, March 11, 2020
In response to the growing culinary scene at the Penticton Lakeside Resort & Conference Centre, General Manager David Prystay introduced the position of Food and Beverage Director assumed by Keith Corbett in the Fall of 2019. Excitement grew for the vision of the culinary scene as conversations and planning over the next few months unfolded, resulting in a culinary force that will bring these visions to life.
Keith Corbett
Aaron Armstrong
Dan Vichitthavong
Corbett’s education from BCIT and years of management experience with the notable Joey Restaurants and highly recognized Score on Davie has resulted in strengths that have been applied to the Resorts food & beverage operations. Strong emphasis and close attention to detail are being put on staff training & customer service, product knowledge, and policy & procedure revisions. “We are thrilled to have Keith join our team. His passion for the Resort having worked here in years past and the experience he brings with him from his time spent in Vancouver has been a large asset to our team” shares Prystay.
Aaron Armstrong, a standing veteran of the Resort for 10+ years, was promoted to Executive Chef following predecessor Chris Remington’s departure in December to follow his dream in winemaking. Before his hire at the Resort, Armstrong gained experience from other restaurants in mountainous resort destinations including the Hume Hotel & Spa in Nelson. This is where he found his passion for search & rescue and served as an active member of the BCSAR for many years. When appointed Aaron showed great enthusiasm in his desires to elevate the food and beverage experience for conference and event attendees and guests visiting any of the unique dining venues adding, “I look forward to leading and working closely with the amazing staff here to provide guests with a memorable experience when dining with us.”
The Resort’s most recent welcome was extended to Dan Vichitthavong, or better known as Chef “V”, on March 1st as the Hooded Merganser Restaurant Head Chef. Dan most recently resided in Vancouver where he held the professional titles of Regional Chef for Warehouse Group and Head Chef at Tableau Bar Bistro. Before his west coast living, Ontario was home where he was the Executive Sous Chef for Cambridge Mill, a farm-to-table inspired restaurant. His experience and education is also highly attributed to his culinary internship with famed chef, David Chang, and by obtaining his culinary management accreditation from George Brown College. When asked for his vision he shared, “I want to bring a fresh, new and vibrant approach to the menu by showcasing our Valley View Farm and by working with the great bounty of products and suppliers here in the Okanagan”. As such is his love for food, so it is for nectarines and country music.
In addition to the strong focus put on operations and culinary in the various venues including the Resorts conference and events centre, the Hooded Merganser Restaurant and Barking Parrot Bar will be renovated over the next few months. Prystay added, “We look forward to May when we anticipate the rollout of all these exciting changes including unique wall art in the Barking Parrot commissioned to various BC artists”. “Excellent dining is crucial for all guests including conference & event attendees, those staying at the Resort for business or leisure, and our loyal local supporters”.
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For more information or to arrange an interview, please contact:
Brannigan Mosses
Director, Sales & Marketing
Penticton Lakeside Resort & Conference Centre
Email: Brannigan@rpbhotels.com
Phone: 250-493-8221