News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
Kelowna Now Live Interview With TOTA CEO Ellen Walker-Matthews
TOTA CEO Ellen Walker-Matthews was invited to discuss Thompson Okanagan tourism on Kelowna Now Live with Jim Csek and Jason Mann.
TOTA CEO Ellen Walker-Matthews was invited to discuss Thompson Okanagan tourism on Kelowna Now Live with Jim Csek and Jason Mann.
In the 25-minute conversation, they discussed TOTA’s role, the tourism industry goal to expand the season, the impact of the summer 2023 wildfires on communities, the heroic efforts of the firefighters, the state of travel post-COVID, Okanagan Bucketlist, vacation rentals, sustainable tourism, renewable natural gas (RNG), other climate actions, and more.
Watch video:
Apply for Tourism Growth Program: Funding up to $250,000 | Info Sessions on December 6 & 7
PacifiCan’s Tourism Growth Program (TGP) will provide up to $250,000 in funding to businesses, tourism organizations, and local communities to develop tourism products and experiences that create lasting prosperity in BC communities. Info sessions will be held on December 6 (virtual) and 7 (in Kelowna). Apply by February 2024.
PacifiCan’s Tourism Growth Program (TGP) will provide up to $250,000 in funding to businesses, tourism organizations, and local communities to develop tourism products and experiences that create lasting prosperity in BC communities.
Eligible businesses can apply for interest-free repayable funding of up to $250,000 to support the growth of tourism operations.
Eligible not-for-profit organizations can apply for non-repayable funding of up to $250,000 to support the growth of the tourism industry.
Projects must target one of six priorities:
Support active tourism
Increase tourism benefits for communities
Support the Indigenous tourism industry
Support economic, environmental and culturally sustainable tourism
Extend the season
Complement support provided through provincial programs.
Apply by February 20, 2024.
Info Sessions
PacifiCan is hosting virtual and in-person information sessions:
Virtual session for non-profit organizations / Governments: December 6, 3 PM
In person session - Kelowna, December 7, 10 AM. To register, email southern.interior@pacifican.gc.ca
New Highway 3 Trip Planning Website
The Highway 3 Tourism Alliance - a collaboration led by three regional destination marketing organizations (Kootenay Rockies Tourism Association, Thompson Okanagan Tourism Association, and Vancouver, Coast & Mountains) - launched a new website Hwy3BC.ca encouraging travellers to take the ‘winding route to adventure’.
Highway 3 from Hope, British Columbia to the Alberta border is soon to be known as the best-loved touring route in BC, thanks to a unique multi-regional partnership to help market the route to visitors. The Highway 3 Tourism Alliance - a collaboration led by three regional destination marketing organizations (Kootenay Rockies Tourism Association, Thompson Okanagan Tourism Association, and Vancouver, Coast & Mountains) - launched its new website Hwy3BC.ca encouraging travellers to take the ‘winding route to adventure’.
The website showcases all the BC communities along Highway 3 like a ‘string of pearls’ and curates itineraries and stories from the road that have been themed to engage traveller passion for adventures, like Arts & Culture, Historic Highway 3, Food, Craft Beer & Wine, Lakes & Rivers, and Outdoor Adventure.
This collaborative regional initiative activates the vision of the Destination BC led Destination Development Strategy and action-planning for Highway 3, co-created with tourism partners from the entire length of the route. This 2016 strategy identified the opportunity to feature the many adventures along Highway 3 and encourage travellers to slow down and enjoy a classic road trip, touring from community to community at all times of year with the intention of driving visitation and spending in more places, across more seasons.
With support from both the Provincial Rural Dividend Fund and PacifiCan Tourism Relief Funding, the three regional destination management organizations (DMOs) together with community DMOs worked with Victoria-based creative agency, The Number, to create a new brand identity for Highway 3.
The new brand features a bold, modern take on the crow, inspired by the history of the Crowsnest Highway. Market research informed the website design and a digital campaign subsequently launched on September 5, 2023 to encourage autumn travel.
A corridor-long Festivals and Events strategy is also underway and the group hopes to continue their work together to secure funding and implement branded signage and wayfinding at key gateways and stops of interest.
Learn more and start exploring Hwy3BC.ca
FOR MORE INFORMATION:
Kootenay Rockies Tourism
Wendy Van Puymbroeck
Wendy@kootenayrockies.com
Thompson Okanagan Tourism Association
Mike Overend
Mike@TOTABC.com
Vancouver, Coast & Mountains
Allison Picard
Allison.Picard@destinationbc.ca
Okanagan Crush Pad Switches to 100% Renewable Natural Gas
Okanagan Crush Pad Group of Wineries Transition to 100% Renewable Natural Gas
Thompson Okanagan Tourism Association Initiative Significantly Reduces Industry Carbon Footprint
Thompson Okanagan Tourism Association Initiative Significantly Reduces Industry Carbon Footprint
Kelowna, B.C. - In an industry leading shift towards a more sustainable future, Summerland’s Okanagan Crush Pad Winery, parent company to Haywire and Garnet Valley Ranch Winery, has joined forces with the Thompson Okanagan Tourism Association (TOTA) and FortisBC to transition to 100% Renewable Natural Gas (RNG). This partnership underlines an ongoing and unwavering commitment to sustainability, adding another chapter to its legacy of responsible winemaking.
Owned by Christine Coletta and Steve Lornie, Okanagan Crush Pad’s group of wineries have long been a beacon of sustainability and land stewardship. Okanagan Crush Pad has been an organic winemaking facility since 2011 and was the first Canadian winery to join International Wineries for Climate Action (IWCA) in 2022. By partnering with TOTA and FortisBC, the wineries are taking their commitment to sustainability further by integrating RNG into all aspects of their business.
“TOTA’s RNG initiative takes meaningful and measurable steps to reduce the region's carbon footprint. It enables stakeholders like Okanagan Crush Pad to make an immediate change to a more sustainable fuel source, and is a practical step towards a cleaner future for British Columbia,” said Ellen Walker-Matthews, TOTA CEO. “In the face of escalating climate crises, RNG is a vital tool that businesses and individuals can adopt today to lessen their current carbon footprints.”
By embracing RNG, Okanagan Crush Pad is putting their climate change goals into measurable action. And in this one move alone, they are drastically reducing their C02 emissions from 30,000 kilograms to 100 kilograms.
This huge reduction in CO2 emissions also contributes to the province’s commitment to the CleanBC Roadmap to 2030. With results like this, the team at Okanagan Crush Pad seeks to inspire industry leadership and actively encourage the entire region to reduce their harmful emissions.
“We are proud to make the switch to RNG and are especially excited to see an immediate positive impact that is very much in line with our commitment to reduce our greenhouse gas footprint,” said Craig Pingle, General Manager, Okanagan Crush Pad Winery, the parent company to Haywire Winery and Garnet Valley Ranch Winery. “This simple action supports our commitment to achieve net zero emissions by 2050. Making the move to RNG required no new infrastructure and yields an enormous drop in our annual emissions.”
To inspire action and raise awareness about this crucial climate action initiative, Okanagan Crush Pad is offering a two-night stay at the new Garnet Valley Ranch Winery. Learn more and enter to win.
Signing up for RNG is a straightforward process that does not require any new equipment, upgrades, or installations. Existing FortisBC customers can log in to their account, navigate to 'manage services,' and choose the percentage of natural gas to be switched to RNG (5%, 10%, 25%, 50%, or 100%).
Tourism businesses interested in learning more about the benefits of making the switch have been invited to schedule an energy audit with TOTA’s Energy Analyst, Harshit Srivastava at Harshit@TOTABC.com
Funding provided by Natural Resources Canada
Natural Resources Canada (NRCAN) is the department of the Government of Canada responsible for natural resources, energy, minerals and metals, forests, earth sciences, mapping, and remote sensing. NRCAN is committed to improving the quality of life for Canadians by ensuring the country’s abundant natural resources are developed sustainably, competitively, and inclusively. NRCAN develops policies and programs that enhance the contribution of the natural resources sector to the economy and conducts innovative science in facilities across Canada to generate ideas and transfer technologies. Natural Resources Canada has provided TOTA with funding to spread awareness about the benefits, availability, and accessibility of Renewable Natural Gas to regional tourism stakeholders.
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About Thompson Okanagan Tourism Association
The Thompson Okanagan Tourism Association (TOTA) is a not-for-profit society that represents a geographic area nestled in the Southern Interior of British Columbia, Canada. The region’s name is derived from two major geographic features: the Thompson River and Okanagan Lake. TOTA plays a support, leadership and growth role in the tourism industry for this region. It aims to stimulate ongoing sustainable growth by embracing the value of tourism through community engagement, innovative leadership in promoting authentic experiences, and inspiring creative collaboration. Key TOTA initiatives include: Biosphere Certified Gold Destination, 7 Generations Pledge, and Glasgow Declaration on Climate Action in Tourism.
For more information about TOTA visit TOTABC.org, or visit the consumer facing website ThompsonOkanagan.com. Connect socially on Instagram at @Thompson_Okanagan
Media Contact:
Krista Lochhead
778.227.2396
Recovery Campaign to Encourage Travel to the Thompson Okanagan Region and BC
After a difficult summer of fires, TOTA and Destination BC (DBC) launched coordinated marketing campaigns to encourage travel in the fall months and beyond to impacted areas in the Thompson Okanagan region and the province overall. DBC’s provincial campaign "Help BC by Exploring BC" was augmented by a regional and community campaign entitled "Travel Now" and supported by the TOTA Marketing Team.
After a difficult summer of fires, TOTA and Destination BC (DBC) launched coordinated marketing campaigns to encourage travel in the fall months and beyond to impacted areas in the Thompson Okanagan region and the province overall. DBC’s provincial campaign "Help BC by Exploring BC" was augmented by a regional and community campaign entitled "Travel Now" and supported by the TOTA Marketing Team.
Organic Marketing Efforts
Social media posts were shared from September to November highlighting each sub region in the region and landing page was created on the TOTA consumer website with resources and imagery to encourage travel to the region in the fall. DBC created separate landing pages for each of the regions in the province impacted including the Thompson Okanagan.
Paid Marketing Efforts
Along with organic marketing efforts, TOTA implemented paid marketing efforts for social display ads and search ads resulting in a total 1,400,964 impressions and 35,985 clicks. These ads ran from September 20 to October 20, 2023.
With collaboration from TOTA, the BC Hotel Association (BCHA), 4VI (Vancouver Island), and the Ministry of Tourism, Arts, Culture and Sport, DBC launched their own Wildfire Recovery Campaign on September 11 titled “Help BC By Exploring BC.” The goal was to encourage residents of British Columbia, Alberta, and Washington to explore the Thompson Okanagan and West Coast, and later the west Kootenays and south Cariboos, regions who were directly impacted by the wildfires.
This campaign consisted of content creation put out in multiple waves of paid advertising along with earned media and exposure at multiple media conferences, like GoMedia and Travel Classics.
Along with the marketing campaigns, TOTA and DBC monitored media sentiment and accommodation numbers for the affected areas in order to report back to ministry on the impacts of the wildfires and travel restriction order.
Example of Ads
Campaign Report
Social Ads
Search Ads
Recap of the Thompson Okanagan Tourism AGM & Summit 2023
A recap of the Thompson Okanagan Tourism Association AGM & Summit in Penticton on October 23 and 24, 2023, with photos, inspiration, and learnings.
On October 23 and 24, TOTA hosted the 2023 Thompson Okanagan Tourism Association AGM & Summit in Penticton, with 14 speakers, sharing inspiration and key learnings with over 140 attendees.
The theme, “Now is the Time,” reflected the focus on continuous preparation to ensure readiness of tourism professionals and businesses, which will ultimately elevate visitor experiences, strengthen businesses, and regenerate communities.
Attendees finished the event with many insights and connections to take back to their companies and communities.
The Summit raised over $6,000 to donate to regional wildfire relief efforts.
In case you missed it (or want to relive it), here are some of the highlights:
Welcome Reception
The Welcome Reception was an evening of networking, learning, and reconnecting with industry members at the Okanagan College Jim Pattison Centre of Excellence (JPCE), hosted by Travel Penticton.
TOTA CEO, Ellen Walker-Matthews and Travel Penticton Executive Director, Thom Tischik shared a warm welcome.
The event included tours of this LEED Platinum Certified building, which aligns with TOTA’s current sustainability initiatives and the Summit theme, Now is the Time.
Okanagan College chef, Israel Alvarez, prepared locally crafted Mexican cuisine, while Naramata Bench Wineries Association and Penticton Beer Blocks poured tastings of local beverages.
Several businesses showcased their services, including:
As well, Ebus provided a shuttle to and from the event venue and Nespresso showcased their recyclable single use coffee products.
The TOTA Destination Stewardship team shared information about the Thompson Okanagan Biosphere Destination Certification and how tourism businesses can get involved.
AGM
The Thompson Okanagan Tourism Association (TOTA) Annual General Meeting (AGM) was held on Tuesday, October 24, 2023, at the Penticton Lakeside Resort, on the traditional, unceded, and ancestral territory of the Penticton Indian Band, home of the Syilx (Okanagan) People.
The meeting included an overview for the year ending March 31, 2023, the presentation of the Fiscal Year 2022/23 Audited Financial Statement, Governance Report, TOTA Activities, and the Board Election Results.
Summit
Opening
The day began with a welcome by Penticton Indian Band members, who sang the Okanagan Song and debuted a youth pow wow dancer.
TOTA CEO Ellen Walker-Matthews shared opening remarks, about the theme “Now is the Time” and including words of appreciation for the community host, Travel Penticton, the event sponsors, and the TOTA board directors and staff.
“We are faced with unbelievable changes and challenges in our world today and there is no question they are daunting. I know many ask the question: what possible difference can I make? But if each of us works at making an adjustment, little by little, progress and change can and will come.
Now is the Time for Collaborative Change.”
go2HR Zen Room
go2HR offers many mental health and other resources to the Thompson Okanagan tourism industry. To highlight this focus on mental health, go2HR hosted a Zen Room to create space for calm and prioritizing wellness.
The calming space provided a place for participants to take a break from the bustle and energy of the Summit sessions.
While there, participants could learn and practice quick, accessible techniques that they and their employees can use to help ease stress and anxiety as well as encourage a positive mindset.
Opening Keynote by Destination BC
Destination BC Maya Lange, Vice President, Global Marketing and Ali McKay, Vice President, Destination Stewardship shared Destination BC’s new corporate strategy, the upcoming Iconics rollout, and insights from the past year on crisis communications and recovery.
Destination BC works closely with the regions and impacted communities to provide timely, accurate information and develop campaigns and strategies that encourage travel when it is safe to do so.
FortisBC & Renewable Natural Gas (RNG)
As a strong TOTA partner and supporter of Thompson Okanagan tourism businesses, FortisBC’s Vlad Kostka was invited to say a few words about their current partnership to reduce the carbon footprint in the Thompson Okanagan region.
The partnership aims to increase awareness on the simplicity of switching to Renewable Natural Gas (RNG) to heat and power homes and tourism businesses - and to inspire businesses and residents to take action.
Emergency Management, Planning, and Preparedness Panel
Prompted by this year’s environmental challenges we’ve faced as a region, this panel addressed BC’s current emergency management framework and explored ways to improve the system.
Walt Judas, Tourism Industry Association of British Columbia (TIABC) CEO and BC Tourism Emergency Management Committee member shared information about BC's emergency management system and how we can collaborate to become stronger when facing challenges.
As CEO, Walt leads multiple advocacy/policy files, sets the strategic course for TIABC, builds relationships with members and industry stakeholders, and communicates the value of BC’s visitor economy to various constituents.
Ingrid Jarrett, President & CEO of the BC Hotel Association (BCHA) discussed the role of accommodation in moments of crisis, including the efforts to implement a modern solution to an evolving issue.
Ingrid channels her extensive knowledge and acute insights into supporting, and advocating for, members of the hotel industry province-wide. She has been instrumental in leading the hospitality sector out of crisis caused by COVID-19, delivering hundreds of millions in financial relief, while also rebuilding the sector’s workforce and providing solutions for long-term tourism growth.
Wendy Magnes, Director, Economics and Corporate Initiatives, Province of BC, Ministry of Tourism, Arts, Culture, and Sport - Tourism Sector Strategy shared an overview on tourism in BC:
BC’s Competitive Advantages
Hazards
2023 Overview
Power of Partnerships and Emergency
Management
Progress
Resources
Wendy joined the Ministry of Tourism, Arts, Culture and Sport in May 2022, and currently has oversight for Crown corporate reporting for Destination BC and the BC Pavilion Corporation (BC Place and the Vancouver Convention Centre), industry economic data and research, Federal Provincial and Territorial tables for Tourism as well as several key industry initiatives including emergency management.
Garnet Mierau, Director of Forest Professionals of BC, shared insights on the the Forest Professional’s Role and FireSmart Efficacy.
As a registered professional forester, Garnet has over 30 years of experience in forest management in British Columbia, much of this within the wildfire niche.
He led a team of professionals working for the District of Logan Lake to prepare for and respond to the Tremont Wildfire in 2021, including years of wildfire risk reduction and FireSmart program management as well as community forest tenure management.
Recently, Garnet became the Director of Practice with the provincial regulator Forest Professionals BC (FPBC). FPBC works in the public interest by ensuring only those with the requisite education, experience, knowledge, and competence practise professional forestry.
Mathieu Bourbonnais, lead of the Earth Observation & Spatial Ecology Lab and an Assistant Professor in the Department of Earth, Environmental and Geographic Sciences at the University of British Columbia Okanagan, shared his work developing new sensor networks for monitoring and predicting fire risk and fire behaviour, understanding ecological responses to changing fire regimes, and developing tools and training for proactive mitigation.
Regional Transportation Opportunities Panel
The beautiful landscape of the Thompson Okanagan presents transportation challenges, as well as opportunities. This panel of transportation experts addressed transportation challenges and alternative ways to connect the region.
Steve Sirett, Executive Director, Province of BC, Ministry of Transportation and Infrastructure (MOTI), has over 15 years’ experience with MOTI, including 4 years in the Construction branch building roads across the province and 7 years leading the Okanagan-Shuswap District.
Steve shared MOTI’s guiding principles, themes, and priorities.
Johnathan Richardson, Vice President, Customer & Commercial of Pacific Coastal Airlines, oversees the teams that are accountable for all planning and service delivery aspects for Pacific Coastal Airlines serving 18 destinations across British Columbia with scheduled flight service, charter, and cargo solutions. Collectively these teams work together to provide safe and reliable air service to many communities throughout British Columbia supporting leisure, medical, and business travellers.
Dr. Gord Lovegrove, Associate Professor, UBCO School of Engineering, University of British Columbia Okanagan teaches and researches sustainable community development, including land use and transportation systems that promote a more sustainable quality of life for all.
Dr. Gord shared a transportation opportunity that could transform the Thompson Okanagan: the Okanagan Valley Electric Regional Passenger Rail (OVER PR).
Laurel Douglas, CEO of Economic Trust of the Southern Interior (ETSI-BC), shared:
The Regional Transportation Study, a comprehensive study of the region’s ground passenger transportation gaps and opportunities.
RTE Funding Program to help strengthen the economy of the Southern Interior through enhanced connections
ETSI-BC is an important organisation for development of the region. Their role includes:
Helping to strengthen and diversify the economy of the BC Southern Interior.
Assisting communities to realize their economic development aspirations by providing funding, resources and knowledge.
Working with local governments, First Nations, business support organizations, industry groups.
Peter Truch, Professional Transportation Engineer, Independent Consultant, is a senior transportation planning, mobility, and operations engineer with more than two decades of experience. His practice focuses on master planning, universal design, and active transportation in the built environment and advises on the entire lifecycle of active transportation related projects, from planning and design to operational issues, financial implications, and the numerous links and associations to other fields.
Peter shared a presentation on Why In-Town Mobility Needs to Evolve.
Sustainability Keynote - Kelly Galaski, The Travel Foundation
The increasing impacts of climate change have greatly impacted the future of tourism in our region and far beyond.
Kelly Galaski, Sustainable Tourism Specialist from The Travel Foundation, shared how global destinations are working towards climate-positive and equitable tourism goals and TOTA stakeholders can follow suit via destination stewardship strategies and capacity building programs.
Now is the Time to listen, learn, and act to ensure prosperity for generations to come.
AGM & Summit 24 Location Announcement
Near the end of the event, the destination for the next TOTA AGM & Summit was announced. We are pleased to announce that the 2024 TOTA AGM & Summit will be held in the North Okanagan, in partnership with Tourism Vernon and Destination Silver Star on the unceded and traditional territory of the Okanagan Indian Band, home of the Syilx Okanagan People.
Be sure to subscribe to the TOTA Newsletter to get the registration details when they are announced.
Wildfire Relief Efforts
The event and silent auction raised over $6,000 to donate to regional wildfire relief efforts. The funds will be donated equally to the following charities:
Central Okanagan Fire Relief Fund, a group of professional firefighters from Kelowna, West Kelowna and Lake Country distributing funds to those impacted by wildfires in the area.
Shuswap Community Foundation Emergency Response Fund, to support the communities affected by the Bush Creek East wildfire in North Shuswap by assisting community-based organizations to recover and rebuild.
Thank you to those that donated silent auction items:
Thank you to the event sponsors
Thompson Okanagan Showcased at GoMedia Canada
The TOTA Team Represented the Thompson Okanagan region at GoMedia Canada in Saskatoon, Saskatchewan, September 25–27, 2023.
The TOTA team represented the Thompson Okanagan region at GoMedia Canada in Saskatoon, Saskatchewan, September 25–27, 2023.
GoMedia offers a chance for top tier media and editors from multiple well known outlets to meet and learn about destinations throughout Canada. At this event, the TOTA team met with media delegates at a marketplace event and throughout the conference sharing stories and pitches of the region with the hope of resulting in media coverage.
