Reminder: Safe Travels Stamp Available to Display at Tourism Businesses

In response to the COVID-19 crisis, the World Travel & Tourism Council (WTTC), the global body representing the travel and tourism sector, produced safety and hygiene protocols and guidelines for re-opening tourism that have been embraced by over 1,200 major tourism companies, in over 80 destinations around the world.

As part of the initiative, the WTTC also introduced a Safe Travels Stamp which enables travellers to recognize destinations and tourism companies that have implemented and aligned with the WTTC’s Safe Travels Protocols.

British Columbia’s workplace health & safety protocols exceed the requirements of the Safe Travels initiative. Therefore, the Thompson Okanagan is recognized as a Safe Travels Destination and all B.C. tourism companies can display the Safe Travels Stamp to reassure visitors.

Tourism companies can request the use of the by completing the Safe Travel form via the link provided below

Thompson Okanagan Tourism Businesses can request the use of the Safe Travel Stamp by completing the Safe Travels - Business Request Form. Once you complete the form below, you will receive an email outlining the next steps to receive access to the Safe Travel Stamp.

 Communities, CDMO's, and Tourism Management Organizations in the Thompson Okanagan are able to utilize the Safe Travels Stamp under this agreement. Please contact us at recovery@totabc.com.

BCHA Industry Update on B.C. Proof of Vaccination Requirement

The following excerpt was originally published by the BC Hotel Association on August 26, 2021 in the response to the B.C. Proof of Vaccination Requirement announcement:

“Industry partners at Tourism Industry Association of BC (TIABC), Indigenous Tourism BC (ITBC) and Destination BC (DBC) have engaged government and are working closely to detail the specifics of the order and ensure that the questions you submitted are answered in full. Furthermore, in the coming weeks we will be releasing a Toolkit for Step 4 of the reopening, and also detail Proof of Vaccination processes to clarify as much as possible for you. Our goal is to ensure that you have the tools and resources needed to operate safely and with confidence. The toolkit will be similar to ones produced for each stage of BC's reopening and will include key messages, operational steps, and added resources, among other critical information.

Our position for the Vaccination passport, is that similar to the circuit breakers, our front line employees cannot be the ones to police the public. We can however play a lead role in ensuring the communications, the understanding, and the policies are clearly communicated, and that our teams are trained as we continue to do everything we can to support a safe business environment between now and the end of the pandemic. We hear you loud and clear – the impact of the announcements without the specifics for operations/communications has once again had a devastating impact on you as business owners and operators. There's been an increase in stress due to uncertainty -- from cancelled meetings and events, which increase the fiscal hardship and liquidity concerns; to employees who are questioning the safety of the work environment without specifics around vaccinations; and once again, the need to update best practices for operating procedures.

Regarding Operations as of September 13

With the introduction of the BC Vaccination Card program, accommodators have not been identified as a setting where proof of vaccination is required; however, many properties have amenities or services that will require proof of vaccination to use. Please note, the government has no plans to mandate immunization as a condition of employment and that this decision is up to each individual business.

The following steps will help prepare accommodators for how to address new proof of vaccination measures.

• STEP 1 | CHOOSING A PoV POLICY

  • Prior to September 13th, accommodators will need to determine what their proof of vaccination policy is. While it is not essential for them to do so, accommodators can introduce their own policy.

  • The main options are outlined below.

    • OPTION 1

      • Make no vaccination requirement for either staff or guests to work or stay at the property

      • NOTE: Public spaces are mandated for masks, and therefore policies to control masks remain in place.

    • OPTION 2

      • Require that ALL employees AND guests be fully vaccinated in order to work and stay at the property

    • OPTION 3

      • Require that all guests be fully vaccinated in order to stay at the property – Employees can remain unvaccinated

    • OPTION 4

      • Require that all employees be vaccinated in order to work at the property – guests can be unvaccinated to stay at the property

  • For options 2, 3, and 4, operators will need to take action to develop and implement their chosen policies. The BCHA will be creating templates to better assist operators in this process. In the meantime, the Business Council of British Columbia and the team at Roper Greyell prepared an informative overview on the shifting public opinion and evolving legal landscape. Read the brief here.

• STEP 2 | DEVELOPING PROTOCOLS SURROUNDING PoV POLICY

  • Many of you reached out with questions on how the vaccination checks would work as you may have areas on property -- like breakfast rooms, fitness centres, meetings spaces, etc. -- that would require proof of vaccination in order to use. The BCHA is acutely aware of workforce crisis we are dealing with. It would be unreasonable to expect that workers be stationed at each point of entry, which would also create multiple points of potential confrontation for workers. The contentiousness of this program is a burden we certainly do not want our workers to bear. We will be including best practices for developing protocols and sharing it with you as soon as we have the necessary information from PHO.

  • Because of this, the BCHA is advocating that any accommodator offering services where proof of vaccination would be required, check for BC Vaccine Cards at the point of check-in, and only then. Should you wish to move forward with a vaccination mandate for guests, we also encourage PoV check at check-in; employee mandated vaccinations will need to be done internally.

• STEP 3 | COMMUNICATING ON YOUR CHANNELS

  • Clear communication to both guests and staff will be fundamental to ensuring that this transition goes smoothly. All of this information, key messages, and further details will be included in the PoV Toolkit that I mentioned is being built out and will be available to you as soon as we have the specific information from the Ministry of Health.

  • Operators will need to clearly communicate their proof of vaccination policy:

    • on their website

    • at time of online booking

    • vocalized at time of over-the-phone or in-person booking

    • in a pre-arrival email

    • with signage posted at entryways and in-front of any PoV-required setting ie. fitness centre, breakfast room, meeting space etc.

    • with OTA's and third party booking platforms

FINAL COMMENTS:

Please note, that we are committed to ensuring that our position to only check proof of vaccination at check-in is accepted by the PHO, in order to best protect businesses, our employees, as well as our guests. This approach will make the most sense operationally, and will refrain businesses from having to shut down their amenities and services. From the feedback we are receiving from you it also will grow confidence for travellers, as well as meeting and events organizers as we look to rebuild business this fall. We will keep you updated on where this advocacy work lands and will continue to keep you updated on the toolkit.”

Extended WorkShare Program

The government has extended the maximum duration of the Work-Sharing program from 38 weeks to 76 weeks for employers affected by COVID-19. The Work-Sharing program can help employers avoid layoffs when there is a temporary reduction in the normal level of business activity that is beyond the employer’s control. The program provides Employment Insurance (EI) benefits to eligible employees who agree to reduce their normal working hours and share the available work while their employer recovers.

The Program allows employers to retain qualified and experienced workers, and avoid recruiting and training new employees. It also allows employees to keep their jobs, and maintain their work skills.

Work-Sharing temporary special measures to support employers and workers affected by COVID-19

Effective March 15, 2020 and extended to September 24, 2022, and not limited to one specific sector or industry, the Government of Canada is introducing temporary special measures:

• extension of the maximum possible duration of an agreement from 38 weeks to 76 weeks

• mandatory cooling off period has been waived for employers who have already used the Work-Sharing program so that eligible employers may immediately enter into a new agreement

• reduce the previous requirements for a Recovery Plan to a single line of text in the application form

• reduce the requirement and expand eligibility to employers affected by accepting business who have been in business for only 1 year rather than 2, and eliminate the burden of having to provide sales/production figures at the same time, and

• expand eligibility for staff who are essential to recovery, Government Business Enterprises (GBEs) and non-for-profit organization employers

go2HR Employer Resources for Mask Mandate

B.C. announced that mask are required province-wide to slow the transmission of COVID-19, as flu season approaches and COVID-19 cases continue to rise. This province-wide move follows the recent reintroduction of a mask mandate in B.C.’s interior health region in response to climbing COVID-19 cases.

Masks must once again be worn in many indoor public spaces, including:

• restaurants, pubs and bars (unless seated)

• coffee shops

• common areas of sport and fitness centres, when not engaged in physical activity

• in taxis and ride-sharing vehicles (such as shuttle buses)

The mask mandate will require all individuals aged 12 and older to wear a mask in indoor public settings, regardless of their vaccination status. For the purposes of this order, a mask or face covering is defined as a medical or non-medical mask that covers the nose and mouth. Face shields are not a substitute for a mask, as there is an opening below the mouth.

The full details of the order are yet to be released but additional information about the specific indoor settings where masks must be worn is available here.

Mask posters for your workplace

To help you get ready for the reintroduction of the mask mandate and to ensure your team members and your customers know what is expected of them, print these posters and display them at your business entrance and on your staff noticeboard.

• Masks are mandatory in this workplace

• Prevent the spread of communicable disease: How to use a mask

Responding to challenging guest situations during a pandemic *Updated Script*

go2HR has developed scripts for responding to difficult guest situations during a pandemic. This document is intended to support frontline workers in responding to challenging interactions with guests. There is a new script on how to respond to guests who refuse to wear a mask. The way in which you convey the necessary information to your guests can make all the difference when it comes to their overall experience and prevent a challenging situation from escalating.

Download the updated script here.

If you need health and safety support:

For more information about how to keep your workers safe during Step 3 of BC’s restart, check out go2HR’s communicable disease prevention plans webpage.

If you have any questions regarding workplace health and safety, please contact go2HR via phone: 604-633-9787 or email: safety@go2hr.ca. Our qualified health and safety staff are available to assist and we look forward to supporting you and your team.

BSAFE™ – BC Safety Assured for Everyone - Stage 3 Course Update

BSAFE Has Been Updated! go2HR has refreshed the course content to reflect Step 3 of BC’s Restart Plan and are excited to continue to deliver current and valuable health & safety content to businesses all over the province in an accessible way.

BSAFE™ is a new and FREE online health and safety training program for individuals and businesses in BC’s tourism and hospitality industry. Instill confidence amongst the general public to stay, dine, or shop at your local business.

It’s a FREE program supported by the Province of BC.

REGISTER NOW:

REGISTRATION FOR EMPLOYERS  

REGISTRATION FOR WORKERS

What You’ll Learn:

BSAFE is comprised of 5 modules that cover a variety of topics to give you a foundational understanding of COVID-19 health and safety protocols as well as tips on handling non-compliance.

• Module 1 Understanding the Legal Context for COVID-19

• Module 2 Keep Yourself and Others Safe

• Module 3 Keeping Records

• Module 4 Communicating Effectively with Your Team and Guests

• Module 5 Responding to Challenging Interactions (scenarios)

Sign Up Info:

BSAFE is accessible to both individual Workers and Employers to incorporate into their corporate training activities.

Employer Registration Info:

Employers can register their company to a delivery as a workplace training initiative.

Once registered, the business would receive an enrollment code that they can share with their designed staff.  Staff who use this enrolment code are tagged to the business and completions can be tracked

REGISTRATION FOR EMPLOYERS

Worker Registration Info:

WORKERS can register, take the course and receive a certificate upon completion. This certificate can be used to demonstrate their knowledge with future employers.

REGISTRATION FOR WORKERS

BSAFE stands for BC Safety Assured For Everyone. Our tagline, “Your Trust, Our Priority”, is our pledge and our promise.

New Border Measures Resources & Tools

On August 9, 2021, the Government of Canada introduced new border measures. Some of the key changes include: 

1. Fully vaccinated U.S. citizens and permanent residents who are currently residing in the U.S. may travel to Canada for non-essential reasons; 

2. The removal of the requirement to stay at a government-authorized hotel for all travellers; and 

3. The removal of the requirement for all fully vaccinated travellers to take a post-arrival test, unless they are randomly selected to take one. 

The Public Health Agency of Canada has developed several products/tools to help you and your clients/customers better understand the full scope of these changes and what travellers will need to know before, during, and after their entry to Canada.  

1. Travel Toolkit: A quick guide to help other government departments understand the latest changes to travel rules, and to help them quickly find online resources with more in-depth details. This toolkit is available here.  

2. Marketing Toolkit: A resource for travel/tourism industry partners with pre-written social media, blogs, fact sheets, and newsletter content that can be used to inform their audiences. This toolkit is available on Google Drive. 

All travellers arriving or returning to Canada must continue to use ArriveCAN to submit their travel information. See travel.gc.ca/travel-covid for more details. 

We encourage you to use these products to answer questions your clients and customers may have, and to use them to develop content for your websites and social media to help travellers understand the new travel requirements.  

These resources will be updated as new rules and processes are implemented, and Destination Canada will be sure to share updated copies with industry as they are available.  

Free Workplace Mental Health Training Certification

Tourism and hospitality employees can access a new, free training certification program focused on mental health, well-being, and resiliency skills. The program is part of the recently-launched BC Workplace Mental Health Hub which offers tools to help address common workplace concerns such as bullying, harassment, COVID-19 exposure, coping with stress and more.

The program includes online training modules, optional webinars, and access to learning coaches who will answer questions and provide support. Learning coaches will enhance the experience by ensuring participants have a guide to support them as they work through the course at their own pace.

The new training program was developed with the needs of people working within the tourism and hospitality in mind. Level 1: Foundational Skills aims to teach participants about mental health and how it can fluctuate over time as well as mental health challenges such as anxiety, depression, disordered eating, and substance use issues. They’ll also learn how to reduce stigma and start positive conversations about mental health and better recognize and address chronic stress and burnout to support their own well-being.

Watch Biosphere Sustainable Lifestyle Platform Webinar Recording

The Thompson Okanagan Tourism Association (TOTA) hosted a virtual info session on the Biosphere Sustainable Lifestyle Platform and how it can help B.C. tourism companies track progress towards the United Nations Sustainable Development Goals and develop a Sustainable Tourism Plan.

Biosphere Sustainable Lifestyle is an easy-to-use digital platform that recognizes your commitment to sustainability and links your organization with the United Nations 2030 Agenda and its 169 targets, through the development of a custom sustainability plan.

Members of TOTA's Biosphere Commitment Program receive a 1 year free trial for the platform and can now access the Biosphere Sustainable Lifestyle platform.

Emergency Support Fund for Canada’s Live Music Sector

Budget 2021 includes $25 million for Canada’s live music sector. The purpose of this program is to help Canadian live music companies and organizations operating in Canada who are facing financial pressures due to public health directives in place to address the COVID-19 pandemic.

The majority of companies and organizations targeted by this program are not regular beneficiaries of the Canada Music Fund (CMF); emergency funding for these types of companies and organizations is a recognition of the essential nature of the live music sector in achieving the objectives of the program. Thus, the temporary financial support will allow companies and organizations in Canada’s live music sector to continue to exist during and beyond the pandemic and ultimately to continue i) to produce and promote a diversity of Canadian music in a world of choice ii) to be competitive at home and abroad and iii) to contribute to Canada’s creative economy.

Funding will be allocated based on eligible revenues from each applicant’s last completed fiscal year prior to the pandemic.

Funding is subject to availability of funds and submitting an application does not guarantee funding.

The deadline to apply is September 2, 2021.

Who Can Apply?

This program targets Canadian-owned companies and organizations specializing in live music. This includes live music venues, booking agents, concert promoters, festivals, artist managers, artist-entrepreneurs, and service companies. To be eligible, companies must play an essential role in the Canadian live music sector and in the development of Canadian artists.

Tourism Business Builders Online Resources

Tourism HR Canada team has launched the Tourism Business Builders online program, developed specifically for tourism and hospitality entrepreneurs. This much-anticipated update moves the renowned program to a fully online offering, allowing for 24/7 access on the organization’s Emerit.ca learning platform and the flexibility to quickly add content.

Businesses who have been the most adversely impacted by COVID are not only looking at recovery, but in many cases a complete restart to their operations. This presents opportunities to re-assess priorities, including product and service offerings, audiences, financing, and marketing.

Now these same businesses can access this brand new “how-to” resource, which contains nine comprehensive modules on business fundamentals and dozens of practical tools, including Excel templates and PDF worksheets…all FREE for a limited time.

Tourism Business Builders will retail for $199.00, but as part of Tourism HR Canada’s recovery strategy, the organization will offer it free of charge until September 1, 2021, to assist tourism business owners, operators, and prospective entrepreneurs.

Tourism businesses need support now more than ever, and this special offer adds to Tourism HR Canada’s recovery efforts. These include the free suite of resources available at TourismRecovery.ca and the free Emerit online occupational training offered earlier in the pandemic (with over 5,000 courses accessed).

Tourism Business Builders contains comprehensive online modules that cover such core topics as:

• Creating Your Product

• Financial Management

• Staffing Matters

• Marketing

• The Customer

• Managing Operations

As self-directed resources, these modules will help business owners/operators to review and revamp current planning and management practices. Entrepreneurs looking to launch a new tourism operation can work through the series to prepare a solid business plan and learn how to successfully run a tourism business—from start-up planning to day-to-day operations.

Used in conjunction with TourismRecovery.ca and Emerit.ca training for numerous tourism and hospitality occupations, owners/operators can build a strong business recovery and reengagement plan that covers all the basics needed to steer towards success.

FortisBC Rebates Available for Thompson Okanagan Tourism Businesses

Are you planning to purchase or upgrade lighting, HVAC equipment (boilers, furnaces, heaters, heat pumps, rooftop units, etc), or other business appliances? Have you purchased or installed any of these within the last 365 days? You might be eligible for FortisBC rebates if you are a FortisBC electricity or natural gas customer and meet their requirements for energy-efficient equipment.

Some of the FortisBC rebates that are available:  

• Commercial lighting rebates

• Natural gas boiler rebates

• Heat pump and electric water heater rebates

• Kitchen and laundry equipment rebates

If you are a tourism business operating in the Thompson Okanagan and would like to find out if you are eligible, book a free appointment with our Energy Analyst to learn more.

Free Digital Marketing Skills Training Program: Applications Open

The Alacrity Canada Digital Marketing Bootcamp is a virtual skills-training program valued at $6,000 per seat and offered to eligible B.C. small and medium-sized businesses at no cost by the Province of B.C. The eight-week course covers 40 key topics offered by 10 expert mentors to provide a foundation of digital marketing, search-engine optimization (SEO), paid advertising, analytics, content marketing, and other skills.

Eligibility:

• A BC resident or residents own the business;

• The business’s sole or primary operations are located in BC;

• The business is currently operating;

• The business is registered in BC;

• The business employs less than 149 BC residents

New Employer Toolkit: COVID-19 Vaccinations in the Workplace

go2HR has prepared an employer toolkit with practical information, up-to-date resources, and downloadable tools to help answer questions related to COVID-19 vaccinations in the workplace. The toolkit includes an overview of BC employment legislation, legal and mental health articles to help support employee mental health, information to help employers consider vaccination policy and sample employee policies.

Additional Resources:

• Webinar Handouts – COVID-19 and Vaccines: What an Employer Needs to Know

• COVID-19 Vaccination Workplace Policy Considerations

• COVID-19: Free rapid tests for your employees – Canada.ca

• BC’s Office of the Human Rights Commissioner Releases “Proof of Vaccination” Guidance (Mathews, Dinsdale)

Canada USA Border Reopening Resources

Starting Monday, August 9, Canada plans to allow entry to American citizens and permanent residents who are currently residing in the US and have been fully vaccinated at least 14 days prior to entering Canada for non-essential travel. This preliminary step allows for the Government of Canada to fully operationalize the adjusted border measures ahead of September 7.

Subject to limited exceptions, all travellers must use ArriveCAN (app or web portal) to submit their travel information. If they are eligible to enter Canada and meet specific criteria, fully vaccinated travellers will not have to quarantine upon arrival.

Helpful Canada USA Border Resources:

• COVID-19: Entering Canada requirements checklist

• Destination Canada COVID-19: Guidance for Travellers

• COVID-19: Travel, testing, quarantine and borders

• COVID-19: Travel Information for US Citizens

• COVID-19: Passports and Travel for US Citizens

• Destination BC Messaging Guide for BC's Tourism Industry and travellers from the United States.

This is an evolving situation which may require frequent updates.

go2HR Baby Boomer Employment Toolkit

The go2HR Baby Boomer Tool Kit aims to help BC tourism and hospitality operators to create strategies to diversify workforce demographics to lessen the impact of current and emerging labour shortages. It contains information and tools that will help your business leverage this currently under-utilized and growing labour pool: the “baby boomer” generation.

The Baby Boomer Tool Kit Includes:

• The business case and benefits of hiring baby boomers

• BC employer success stories

• Checklists & resources

• Tips on marketing jobs to baby boomers

• How to manage multigenerational workplaces

Buy BC Partnership Program

Buy BC provides cost-shared funding and a recognizable Buy BC logo to help B.C.’s agri-food and seafood sector market their products and increase sales within B.C. Buy BC promotes a wide range of agriculture, food and beverage products. Look for the Buy BC symbol at your local grocery stores and farmers’ markets to enjoy and explore local products and support B.C. farmers, producers and our economy.

• Buy BC Logo Licensing: Buy BC logo licensing provides industry with the opportunity to apply for authorization to use the Logo through an Authorized Use Agreement or Consent to Use Form.

• Buy BC Cost-Shared Funding: Once an applicant has been approved for a Buy BC logo license, they can apply for funding to help them undertake sector and/or product specific Buy BC marketing and promotional activities across the province.

New Marketing Partner: Sustainable Life App™

TOTA’s Biosphere team is working to create Sustainable Life App listings for all Biosphere Committed Companies.

The Sustainable Life App™ connects eco-conscious consumers with sustainable businesses and brands. With 4000+ listings, 10,000+ downloads, and 6000+ users, the app is growing in popularity across Canada and internationally.

There is a one-time registration fee of $97 and Biosphere Committed Companies receive an exclusive $50 discount. In addition, $40 of the $47 one-time fee will be reinvested through targeted social media ads in the Thompson Okanagan.

Canada Extends COVID-19 Benefits to October 2021 (CEWS, CERS, CRB)

The Government of Canada has announced the Canada Emergency Wage Subsidy (CEWS) and the Canadian Emergency Rent Subsidy (CERS) will be extended by four weeks to October 23, 2021. This extension also includes an increase of the rate of support employers and organizations can receive during the period between August 29 and September 25, 2021 from a maximum of 20 per cent to 40 per cent.

These extensions include:

• Extending the eligibility period for the Canada Emergency Wage Subsidy, the Canada Emergency Rent Subsidy and Lockdown Support until October 23, 2021, and increasing the rate of support employers and organizations can receive during the period between August 29 and September 25, 2021.

• Extending the Canada Recovery Benefit (CRB), the Canada Recovery Caregiving Benefit (CRCB), and the Canada Recovery Sickness Benefit (CRSB) until October 23, 2021.

• Increasing the maximum number of weeks available for the CRB, by an additional 4 weeks, to a total of 54 weeks, at a rate of $300 per week, and ensuring it is available to those who have exhausted their employment insurance (EI) benefits.

Eco Efficiency Toolkit

Did you know that an Eco Efficiency Toolkit was created for Biosphere Committed Companies to use as an additional resource? The toolkit is divided into four key areas: water, energy, waste and carbon and provides helpful tips and low and no-cost solutions for companies of all sizes. To access the Eco Efficiency Toolkit and you are not currently a Biosphere Committed Member, join the Biosphere Commitment Program now.

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This summer, we have experienced quite the heat wave and drought is currently impacting approximately half of BC, with extremely dry or very dry conditions throughout the Thompson Okanagan.

Here are some helpful tips from our Eco Efficiency Toolkit to help you reduce water usage:

1. Establish your water usage baseline

2. Consider using grey water management systems or harvest rainwater

3. Install low-flow fixtures

4. Track your water consumption, by installing a water meter or using the free Energy Star Portfolio Manager program

5. Check for leaks and drips in your water systems

6. Xeriscape with native drought-resistant plants

7. Use mulch at the base of plants to reduce evaporation from soil

8. Reuse water for gardens and plants

9. Ensure your irrigation system uses water efficiently and use low flow garden hose nozzles

10. Adopt water-efficient cleaning procedures

First International Standard on Accessible Tourism For All

The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.

The World Tourism Organization (UNWTO), Fundación ONCE and UNE (Asociación Española de Normalización)  led the development of this pioneering, cross-cutting standard on an international level, focusing on accessible tourism throughout the whole value chain of the tourism sector.

This is a business that in the European Union represents a potential market of 80 million persons, or 130 million if companions are included. Moreover, the market is growing considering the population pyramid in many European countries, and this is also the case for other parts of the world.

As from today, this standard is available in Spanish as UNE-ISO 21902,  having been translated and included in the UNE national catalogue of standards. It addresses service providers and tourism operators as well as public administrations and tourism destinations.

The UNE-ISO 21902 standard establishes requirements and recommendations for accessible tourism. For example, in order for a beach to be considered accessible, it must offer showers, toilets and a route that can be used by all. Also, accessible pedestrian routes in a natural environment must provide, amongst other requirements, a continuous, firm and stable floor and signalling and must offer details on the itinerary before the start of the route. In general, in their written communications, tourism establishments must use clear and simple language following a logical sequence, with images and graphic symbols where appropriate, and with contrasting colours and easy-to-read fonts.

It is hoped that the standard will become a key tool for enforcing the right of everyone to enjoy tourism and leisure. In spite of advances over recent decades, in many countries there is still much to be done before the tourism sector takes into account the needs of the more than 1 billion persons with disabilities in the world.

Because of the way in which environments, infrastructure and a wide range of tourism services have been conceived, tourists with disabilities often face challenges starting from the actual planning of their trip and including their experience in the destination. This standard aims to trigger change.

Throughout 2021 and 2022, UNWTO, Fundación ONCE and UNE, together with experts, will hold an awareness campaign addressing their members and associates to stress the harmonization of accessible tourism on a global scale by means of standards.

This worldwide standard was developed by the International Standardization Committee ISO/TC 228 on Tourism and related services, in which UNWTO coordinated working group WG14 bringing together 85 experts from more than 35 countries and five relevant organizations in this area who were responsible for the drafting. Fundación ONCE held the technical leadership and UNE provided the secretariat and coordinated with ISO.