go2HR Employer Resources for Mask Mandate
B.C. announced that mask are required province-wide to slow the transmission of COVID-19, as flu season approaches and COVID-19 cases continue to rise. This province-wide move follows the recent reintroduction of a mask mandate in B.C.’s interior health region in response to climbing COVID-19 cases.
Masks must once again be worn in many indoor public spaces, including:
restaurants, pubs and bars (unless seated)
coffee shops
common areas of sport and fitness centres, when not engaged in physical activity
in taxis and ride-sharing vehicles (such as shuttle buses)
The mask mandate will require all individuals aged 12 and older to wear a mask in indoor public settings, regardless of their vaccination status. For the purposes of this order, a mask or face covering is defined as a medical or non-medical mask that covers the nose and mouth. Face shields are not a substitute for a mask, as there is an opening below the mouth.
The full details of the order are yet to be released but additional information about the specific indoor settings where masks must be worn is available here.
Mask posters for your workplace
To help you get ready for the reintroduction of the mask mandate and to ensure your team members and your customers know what is expected of them, print these posters and display them at your business entrance and on your staff noticeboard.
Responding to challenging guest situations during a pandemic *Updated Script*
go2HR has developed scripts for responding to difficult guest situations during a pandemic. This document is intended to support frontline workers in responding to challenging interactions with guests. There is a new script on how to respond to guests who refuse to wear a mask. The way in which you convey the necessary information to your guests can make all the difference when it comes to their overall experience and prevent a challenging situation from escalating.
Download the updated script here.
If you need health and safety support:
For more information about how to keep your workers safe during Step 3 of BC’s restart, check out go2HR’s communicable disease prevention plans webpage.
If you have any questions regarding workplace health and safety, please contact go2HR via phone: 604-633-9787 or email: safety@go2hr.ca. Our qualified health and safety staff are available to assist and we look forward to supporting you and your team.