Thompson Okanagan Tourism Association and Okanagan College Announce Fall Intake for Fully Funded Virtual Hospitality Certificate Program

The Thompson Okanagan Tourism Association (TOTA) and Okanagan College are once again investing in the future of regional tourism and hospitality with the third intake of the fully funded Hospitality Professional Program. The initiative is open to current professionals looking to elevate their career path, and those interested in securing skills and experience to land a job in the region’s vibrant tourism and hospitality sectors.

The Hospitality Professional Program comes with no financial burden, ensuring students can focus on gaining the skills and experience needed to unlock new and elevated roles. The partnership between TOTA and Okanagan College is made possible through federal funding in order to address major industry downturns and the ongoing skilled labour shortage facing tourism and hospitality businesses across the country.

“This is an exceptional opportunity for current and hopeful hospitality professionals to level up their skill set - at no personal expense,” shared Ellen Walker-Matthews, TOTA CEO. “Okanagan College offers timely, relevant, and meaningful education and skills that can quickly elevate a career. I highly recommend this to anyone looking for career change and advancement.”

This comprehensive part-time program has been specially designed to equip students with the skills and knowledge needed to excel in the dynamic world of tourism hospitality. The blend of live online learning sessions rapidly covers many topics of the evolving landscape, providing an introduction to marketing, social media, accounting, project management, human resources, and management. This is coupled with self-led online industry certifications including WHMIS; FoodSafe; and Serving It Right.

The first 30 - 34 weeks are spent in a virtual classroom and is followed by 10 weeks of on-site work experience, mentorship, and a job placement at a local business. From guest services to event management and beyond, students will receive top-notch training, networking opportunities and on-the-job training that will open many doors to tourism careers in the Thompson Okanagan.

Participants can choose from one of two part-time live online training schedules:

• Schedule 1: Monday to Friday mornings from October 2023 to May 2024

• Schedule 2: Evenings and Saturdays from October 2023 to June 2024

• Both schedules include work experience & mentorship: May – July 2024

Two information sessions will happen on September 15 at 1pm and September 21 at 7pm.

Interested participants can register at TOTABC.org/training. The deadline for program intake is Friday, September 29, 2023. Students will be interviewed and accepted as applications are received until the program is filled.

Don't miss out on this chance to jumpstart a career in tourism and hospitality. Interested individuals are invited to embark on a journey of growth, excellence, and success. Learn more and apply at TOTABC.org/Training.

*Applicants must be Canadian citizens, permanent residents, or protected persons legally able to work in Canada. The virtual portion of the program can be taken from anywhere across Canada, but participants must be in, or relocating to, the Thompson Okanagan for the work experience and job placement portion of the program.

Partnership Helping to Fill Staffing Gaps in Hospitality and Tourism Industry

KELOWNA – Like many industries, the hospitality and tourism sector has been hard hit by staff shortages over the past few years with a declining youth population and an aging workforce combining to create significant challenges.

But a new program designed in partnership by Okanagan College (OC) and the Thompson Okanagan Tourism Association (TOTA) will help to reduce those shortages.

The first of four new cohorts of students enrolled in the Hospitality Professional Program in autumn 2022. This flexible program is open to students anywhere in the Thompson Okanagan region (including the Shuswap, Similkameen Valley, Boundary Country, and Nicola Valley). The 17-week online course is followed by nine weeks of work experience in the students’ local community.

“Okanagan College is leading the way by collaborating with industry partners to respond in areas where we have real needs in the workforce,” said Anne Kang, Minister of Advanced Education and Skills Training. “This new program at Okanagan College supports our Future Ready Plan and shows how working together with the local industry can both support people who are looking for training to advance in their careers, and help businesses find much needed skilled workers.”

Students in Kelowna, Penticton, and Salmon Arm began their courses in the Hospitality Professional Program in October 2022. The online offering is accessible to students throughout the region while industry partnerships will take the training to a hands-on model for the work experience portion. The program will be offered three more times over the next two years.

“Since the classroom work can be done online and the work experience is completed in the students’ home community, this program is accessible to many people throughout our region. You don’t have to live in Kelowna to participate,” said Okanagan College President Neil Fassina. “Flexible learning options like the Hospitality Professional Program are critical as we respond to local and regional workforce needs.”

The Hospitality Professional Program bundles several existing Okanagan College courses together. Areas of study include computer skills, management and leadership training, and human resources, as well as industry certificates such as Serving It Right or FoodSafe, and two Okanagan College Certificates – Hospitality Service Training (HOST) and the Basic Accounting Certificate (BAC).

“We are very excited to be working closely with Okanagan College to help design this program and provide training opportunities to current and future tourism industry employees,” said Ellen Walker-Matthews, TOTA CEO. “This important partnership is an invaluable collaboration as the hospitality industry works to rebuild in a post-COVID world; attracting, retaining and retraining staff and building a robust workforce.”

According to a 2019 B.C. Tourism Human Resources Strategy document, the hospitality industry is facing unprecedented challenges in finding and keeping skilled workers. The report identified challenges within the industry including the reliance on workers between the ages of 15 and 24, the numbers of which are declining at a significant rate, combined with record numbers of people retiring.

“This program is designed to start people on a journey of a career, not just a job. When most people think about hospitality, we think front desk and housekeeping. But the need is and will continue to be much broader over the next few years,” said Danelle Greebe, OC’s Director of Continuing Studies. “The Hospitality Professional Program aims to meet the needs of the industry right now. We’re very excited to be able to partner with the Thompson Okanagan Tourism Association to provide these courses.”

Learn more and register for the Hospitality Professional Program at TOTABC.org/Training.

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Students from the 2022 cohort of the Hospitality Professional Program in their initial orientation in Salmon Arm.

This story was originally shared by Okanagan College: https://www.okanagan.bc.ca/news/partnership-helping-to-fill-staffing-gaps-in-hospitality-and-tourism-industry

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For more information, contact:

• Barbara Bonnough, TOTA Training Centre Manager: Training@TOTABC.com | (778) 752-5877

• Kevin Parnell, Okanagan College Relations:

  KParnell@Okanagan.BC.ca | Cell: 250-317-5200

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