News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
Sonja Gaudet Inducted to Canadian Sports Hall of Fame
It is with great pleasure that the Board of Directors, Management, and Staff at Thompson Okanagan Tourism Association would like to recognize one of our own, Sonja Gaudet, TOTA's Accessible Tourism Specialist, on her latest accomplishment for being inducted into the Canadian Sports Hall of Fame!
Sonja's journey is an inspiring one. A horseback riding accident left her paralyzed from the chest down at the young age of 31, it was her resilient nature that refused to stop her from aspiring to new heights. With the help of her family, friends, and her strong disposition and iron will, Sonja not only adapted to life in a wheelchair but went on to accomplish many remarkable achievements. Paramount of which was becoming a three-time gold medal Paralympian in curling (Turin 2006, Vancouver 2010, Sochi 2014) and being selected as the Canadian flag bearer for the opening ceremonies in 2014 at the Sochi Paralympic Winter Games.
Even more admirably, Sonja is constantly giving back to her region, her province, and her country, acting as an accessibility advocate, inspirational speaker, and Peer Support Specialist, among many other distinguished roles.
Thompson Okanagan Tourism Association is more than grateful to have Sonja contributing to our organization and industry as the Accessibility Tourism Specialist. Every member of our organization feels motivated to reach new heights thanks to her path of commitment, achievement, and inspiration.
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Business Pivot Highlights during COVID-19
COVID-19 has changed the way businesses in the tourism industry operates, both in the short term and long term. Admittedly, adjusting to various new health guidelines and regulations has been challenging. However, businesses and organizations in the tourism sector have displayed a tremendous amount of initiative and creativity to provide their products and services to the communities they operate in.
While we cannot recognize every entity making remarkable adjustments during this time, over the coming weeks we would like to proudly present some of the most innovative and resilient efforts that have been brought to our attention.
Armstrong Spallumcheen Chamber and Visitor Centre
The Armstrong Spallumcheen Chamber and Visitor Centre received a donation from Kohler Canada which allowed them to start a delivery service to greatly help businesses in their area who had been limited to offering take-out and delivery.
Okanagan Lifestyle
The team at Okanagan Lifestyle possess a strong e-commerce presence and a passion for connectivity in their community. Seeing an opportunity to help during COVID-19, Okanagan Lifestyle has created a hub on its website where local business owners can sell virtual gift cards.
On Alex
On Alex has partnered with Downtown Salmon Arm to create a Local Gift Box initiative. The collaboration sourced artisanal products from other local businesses in the Salmon Arm area to fill the boxes. The idea was well received as the boxes, sold on On Alex's online store, were gone in a week
CRIS Adaptive Adventures
CRIS hasn’t been able to operate their events or guided tours at full capacity, unfortunately. The need for adaptive equipment hasn’t disappeared though, so CRIS has pivoted to make equipment rentals available to the community! Enjoying the outdoors is one of the only recreation options available to our region right now, and CRIS is doing its part to make sure everyone can enjoy it.
Oliver Eats
Oliver Eats recognizes their community's desire for a quality dining experience so they have opened their doors with a number of measures taken to ensure patrons in the restaurant are comfortable and safe. Oliver Eats' biggest contribution is through the Hope Fund, where they provide a prepared meal for four to those in need with every $5 raised from the fund.
Over the coming days and weeks please look for more highlights on inspirational efforts we have noticed around our region. If you are a tourism operator or know of a tourism entity that has done an exceptional job in pivoting during COVID-19, please share their story with us at recovery@totabc.com.
Weekly Webinar Roundup - 5/25/2020
UPCOMING WEBINARS
WEEK 5/25/2020
Webinar on Using Social Media to Support Re-Opening - 2:00 p.m. on Tuesday 5/26/2020
Social has been and will continue to be, the most effective way to educate, inspire, and communicate with our audience of guests. Now, however, is a special time with special considerations Our communities are more important than ever, but how can we maintain a safe, responsible message while easing back to business?
In this session, we'll look at techniques and tactics being used in currently-recovering markets, and draw on other crises for lessons. Key topics to be covered include:
Curating and collecting existing assets to prepare for the recovery
Creating a phased-in content plan
Lessons from currently recovering markets
What to avoid on social media during a recovery
BC Hotel Association COVID-19 Best Practices Webinar - 1:00 p.m. on Thursday 5/28/2020
The BC Hotel Association (BCHA) will be providing an overview and Q&A session of the draft best practice guidelines submitted to Government and to Industry. These best practices are intended to support reopening in phase 3 of the restart plan to support employee, guest, and business health and safety. Ingrid Jarrett, BCHA President and CEO, will be hosting an open Q&A from participants to conclude the session.
LAST WEEKS WEBINARS
WEEK 5/18/2020
WorkSafeBC Health & Safety Guidelines Webinar
In advance of WorkSafeBC's development of health and safety guidelines specific to tourism (expected in June), Chris Back, Director of OHS Consultation & Education Services, will provide an overview of what employers and employees should consider as you develop your plans for re-opening and a return to work. This webinar also touches on what future visitors will expect and need from a health and safety perspective.
Register Now - WorkSafeBC Health & Safety Guidelines Webinar
WorkSafeBC Health & Safety Guidelines Webinar
Friday May 22nd, 2020 - 1:00 p.m.
The Thomson Okanagan Tourism Association (TOTA) invite you to join us for a WorkSafeBC Health & Safety Guidelines Webinar as part of our ongoing industry support in response to the COVID-19 pandemic through the Tourism Resiliency Network Program.
In advance of WorkSafeBC’s development of health and safety guidelines specific to tourism (expected in June), Chris Back, Director of OHS Consultation & Education Services, will provide an overview of what employers and employees should consider as you develop your plans for re-opening and a return to work.
This webinar will also touch on what future visitors will expect and need from a health and safety perspective. WorkSafeBC’s Consultation & Education Services assists the workers and employers of British Columbia by positively influencing health and safety behaviours and disability management practices through partnerships, consultation, and outreach.
To register for the WorkSafeBC Health & Safety Guidelines Webinar on Friday May 22nd, 2020 at 1:00 p.m. go to: Webinar Registration
Weekly Webinar Roundup - 5/11/2020
UPCOMING WEBINARS
WEEK 5/11/2020
Return to Work Webinar: Employment Law and COVID-19 - 10:00 a.m. on Wednesday 5/13/2020
This Webinar will be featuring a team of lawyers from the law firm Fasken, who will provide information and advice on how to respond to changes employers are facing and how to properly prepare for the 'new normal' in the post-pandemic landscape.
Topics to be covered will include:
Temporary layoffs and recalling of employees
Temporary reduction in employee compensation
How to respond if an employee tests positive for COVID-19
Ensuring compliance with workplace health and safety obligations
Current impacts of COVID-19 on immigration applications and work permits
Marketing in a Crisis Webinar - 11:00 a.m. on Thursday 5/14/2020
All indicators show that there are challenging days ahead, which means marketing for small businesses matters more than ever. It's time to be proactive and attempt to drive results. eLearning University is going to focus this webinar on how to strategically market during a crisis, topics will include:
Finding your competitive advantage
Messaging that works & what to avoid
Where to focus efforts
How to drive impact
*Use the coupon code 'TOTA' for free access*
Tourism Industry Town Hall Webinar - 1:00 p.m. on Thursday 5/14/2020
Tourism Kelowna is hosting a Tourism Industry Town Hall Webinar featuring renowned Okanagan tourism industry leaders in Lisanne Ballantyne, Tourism Kelowna President & CEO, Glenn Mandziuk, Thompson Okanagan Tourism Association President & CEO, and Krista Mallory, Central Okanagan Economic Development Commission Manager.
The Webinar presents an opportunity for tourism-related businesses to hear insights from each organization on their efforts surrounding business recovery and to understand more about available resources and enrolling in COVID-19 relief programs. Interested participants are welcome to submit questions by 12:00 pm on May 12th for consideration of the panelists. Submit questions at the Registration address.
LAST WEEKS WEBINARS
WEEK 5/4/2020
How to Use the CEWS Calculator
Jenn Bogwald, CPA, CA, Partner and Business Advisor for MNP provides hands-on guidance for properly utilizing the CEWS Calculator on the Canada Revenue Agency website. Jenn has a wealth of experience assisting owner-managed businesses in a wide variety of industries.
NowMedia Group Business Matters Webinar
Rob Cupello, VP of Business Development for NowMedia Group, was joined by industry leaders Ingrid Jarrett (BC Hotel Association), Michael J Ballingall (Big White Ski Resort), and Miles Prodan (BC Wine Institute) to discuss the current opportunity presented to the tourism industry to pivot and adapt to cultivate a new tourism reality.
Reputation Management Webinar
This webinar, presented by Deirdre Campbell, Managing Director, Canada for Beattie Tartan talked through the critical steps our tourism and hospitality businesses should take to build and maintain a trusted brand image during a global crisis.
Register Now - Return to Work Webinar: Employment Law & COVID-19
Return to Work Webinar: Employment Law & COVID-19
Wednesday May 13th, 2020 - 10:00 a.m.
The Thompson Okanagan Tourism Association (TOTA) invite you to join us for a Return to Work Webinar focusing on Employment Law and COVID-19 as part of our ongoing industry support in response to the COVID-19 pandemic through the Tourism Resiliency Network Program.
This Webinar will be featuring a team of lawyers from the law firm Fasken, who will provide information and advice on how to respond to changes employers are facing and how to properly prepare for the 'new normal' in the post-pandemic landscape.
Topics to be covered will include:
Temporary layoffs and recalling of employees
Temporary reduction in employee compensation
How to respond if an employee tests positive for COVID-19
Ensuring compliance with workplace health and safety obligations
Current impacts of COVID-19 on immigration applications and work permits
To register for the Return to Work Webinar on Wednesday May 13th, 2020 at 10:00 a.m. go to: Webinar Registration
Now Media Group Presents Business Matters with Rob Cupello
Register Now for this upcoming Tourism Industry Webinar presented by Now Media Group and hosted by Rob Cupello, live streaming on Thursday May 7th, 2020 at 10:00 a.m.
Featured Panelists including Ingrid Jarrett, BC Hotel Association, Michael J Ballingall, Big White Ski Resort and Miles Prodan, BC Wine Institute.
***Click this link to Register ***
https://us02web.zoom.us/webinar/register/WN_2Zudtwx4QM-YS2JJPTnIhw
Register Now - Reputation Management Webinar - May 5th, 2020
Reputation Management Webinar - Tuesday May 5th, 2020 - 10:00 am.
The Thompson Okanagan Tourism Association (TOTA) invite you to join us for a Reputation Management Webinar hosted by the BCRTS as part of our ongoing industry support in response to the COVID-19 pandemic through the Tourism Resiliency Network Program.
This webinar, presented by Deirdre Campbell, Managing Director, Canada for Beattie Tartan will talk through the critical steps our tourism and hospitality businesses should take to build and maintain a trusted brand image during a global crisis.
To register for the Reputation Management Webinar Tuesday,May 5th, 2020 at 10:00 a.m. go to: Webinar Registration
Information for Accommodation Providers
We are cautiously optimistic that this is the beginning of a careful, but positive opportunity for our accommodation businesses to implement a “new” normal approach as they find alternate ways to welcome guests. It cannot be stated enough that our industry must practice rigorous adherence to these guidelines as we continue to monitor and work to minimize the impacts of COVID-19.
Updated COVID-19 Guidance for Hotel Sector - 2020 Apr 28_FINAL
The RV and Camping Industry Stands Ready to Help During this Pandemic
As we anxiously await to see how Canadians have come together to flatten the curve and slow the spread of the Coronavirus, more help is needed.
Help is needed for the frontline workers, for those needing to be in self-isolation and self-quarantine and for those to orchestrate and direct the vital resources and services available.
If you are able to offer any support or if you need help, the Canadian RV and Camping Industry is ready to step up. We have developed a dedicated support page, which will allow for those in need to get in touch with us. We will then reach out to you if a request comes from your area or for the services you have available.
We also ask that if you are offering any services or have units available, please let the RVDA of Canada office know so that we can keep track for those that may have a request.
We understand there are many changes happening and this form will help us make a consolidated effort and approach to getting the aid into the right hands.
Share this infographic across your social channels.
Recreation Vehicle Dealers Association (RVDA) of Canada
145-11331 Coppersmith Way, Richmond, BC V7A 5J9
T: 604.718.6325
F: 604.204.0154
E: info@rvda.ca
COVID-19 Situation Update – Business Events
Chantal Sturk-Nadeau
Executive Director, Business Events, Destination Canada
Amidst the uncertainty surrounding the COVID‑19 pandemic we remained heartened by Canada’s business community and the stories of people, institutions, businesses and governments coming together to support each other. Normally in springtime we are on the road, sharing the message of why Canada is the best place to host business events, but this year, like you, we are staying home to flatten the curve. While we maintain our physical distance we continue to work on recovery scenarios, reschedule postponed events and marketing campaigns, conduct important economic impact research, and make plans for the future. Our industry has been impacted in ways we have yet to even imagine, but understand this: we are all in this together. Here’s what we are working on to make that happen:
Update on recovery planning
As our partners are retooling their 2020 sales and marketing plans in light of COVID‑19’s impact, we are taking measures to ensure the Canada brand will be represented in key international markets where partners may no longer be able to participate, to increase brand reach and generate high quality leads when sales activities resume. Working with key partners we have developed a focused international sales and marketing strategy based on recovery scenarios that are dependent upon when travel bans may be lifted.
The recovery marketing campaigns will create awareness of Canada, tell the world that Canada is open for business, will stimulate interest and motivate buyers to book Canada. Once the travel ban is lifted, these campaigns will be staggered by market, or sector, and sensitive to the international markets’ readiness to travel. We will first target the corporate meetings segment to help with short-term business recovery, followed by the association market aligned with the key priority sectors to help build longer term businesses and help We will then move into the global economic sector strategy once global markets show signs of recovery.
We continue to focus on market research and intelligence which will allow the Business Event team to hone in on target markets: geographically, by segment, and by sector, when sales resume. This data and key market Intel will be shared with our partners to assist with re-building sales strategies, when their resources are available to do so.
Signature events
After much consultation and consideration, we have made the decision to cancel Incentive Canada 2020 and will look forward to showcasing Canada’s incentive experiences, destinations and expert providers at Fox Harb’r Resort and the Westin Halifax in summer 2021. As with our other sales activations, we will be in touch in the coming days with affected co-invested partners.
As of this writing, Innovate Canada 2020 is currently on pause. We will revisit this in 30 days and will notify partners whether we’ll go forward, or if Innovate Canada will be rescheduled for 2021. We appreciate everyone’s patience in awaiting this update.
2020 marketing campaigns
Over the past number of days, we have been working with our third-party publishers to pause and reschedule our spring marketing campaigns. Once the timing of our recovery messaging is known, we will reach out to co‑invested partners with details and timing for new content development. We have also paused our social media channels and are looking forward to the day when it is once again appropriate to share our love for and from Canada.
Data and intelligence
While the long-term impacts of COVID‑19 are not fully known at this time, understanding the economic impact of lost business, events and group visitors is critical as we work with others to support the sector. Last week, we announced Destination Canada Business Events’ commitment to collecting and confidentially sharing aggregate data and intelligence on the impact COVID‑19 has, and will continue to have, on Canada’s business events industry. Working together with Meetings Mean Business Canada (MMBC), the Convention Centres of Canada (CCOC), local Destination Marketing Organizations (DMOs), and other industry bodies, we are taking an all business events approach to defining the economic impact of COVID‑19 and will be sharing a national situational analysis with you shortly to inform your own recovery plans.
In order for us to have the most complete picture possible, we need to ensure all jurisdictions are represented. To that end, if you have not already done so, we are kindly asking you to please submit a report from your CRM. Details of how and what to submit are found here. If you have any questions, please contact Angela Trunzo.
Destination Canada update on COVID‑19
Update (March 30, 2020): The government of Canada has updated its public-facing language on travel restrictions, please see the Public Health Agency of Canada for official government information.
Due to the uncertainty and quick moving nature of the COVID‑19 pandemic, please note that any end date for international travel bans published by the government may change as the situation requires. We understand that this lack of certainty is not ideal for industry who are anxious to resume recovery efforts. We have reached out to the responsible federal departments for clarity and can confirm that, due to the unpredictable nature of this global epidemic, and the fact that health considerations remain the driving force for decisions - the end dates for the travel ban may be updated at any time. This means the travel ban might be lifted sooner or later than the published date.
As tourism industry professionals, our best advice is to treat these published end dates as “to be confirmed”. Please check the following government of Canada websites: Travel and Tourism and Public Health Agency of Canada for the most up to date information. Rest assured that Destination Canada will relay any change in travel restriction dates as soon as the information becomes available.
Now more than ever, we will leverage the power of Team Canada to align and support us through the times ahead, and will direct you to resources available to support your businesses.
Webinar with The Honourable Mélanie Joly, Minister of Economic Development and Official Languages
For those who were unable to attend this week’s webinar with Minister Joly, you can access a recording of the event here.
Support for small businesses
On March 27, Prime Minister Justin Trudeau announced new measures to support small businesses dealing with the economic impacts of the COVID‑19 pandemic. Read more here.
Sales activations
We continue to monitor all Business Events-led sales activations, and are advising affected partners and processing event refunds as changes occur. We appreciate your ongoing patience as we work through this process.
Postponed or cancelled events (as of March 27)
March 31-April 4, Accor's Global Meeting Exchange (postponed TBA)
April 15-17, Association World Congress (postponed Dec. 2020)
April 28-30, Seattle Sales Mission (postponed fall TBA)
May 12-14, IMEX Frankfurt (cancelled)
May 27-31, Incentive Research Foundation (cancelled)
June 2-4, DC Sales Mission (postponed TBA)
June 8-12, London Tech Week | AI Summit (postponed to Sept. 1-4)
June 17-19, ASAE ELF (postponed June 2021)
June 22-25, Collision Conference (cancelled)
July 16-17. IEEE Convene (cancelled)
July 26-28, Northstar Incentive Live (postponed TBA)
Global Meetings Industry Day (GMID)
Unprecedented times call for unprecedented measures. This year, GMID is going virtual. Join hosts Meetings Mean Business Canada, India and the United States to set a record for the largest virtual meeting ever, then stay to discuss COVID‑19 and its impact on our communities, work and families with panelists that include Chantal Sturk-Nadeau and others.
Date: April 14, 2020
Time: Starting at 9am PDT/12pm EDT/1pm ADT.
This FREE event will be webcast and open to all.
The webcast will be recorded and shared following the event.
Registration at: https://gmidgoesvirtual.com/
Rising to the challenge
It’s easy to get bogged down in the devastating impact COVID‑19 is having on our industry, our friends and our family, but we have found some relief in the stories that are emerging daily of Canadian industry and individuals stepping into do whatever they can to support our front lines in the battle against the COVID‑19 pandemic.
Canada Goose is retooling their Winnipeg manufacturing facilities to manufacture personal protective equipment (PPE) for healthcare workers.
Bauer, makers of hockey equipment, are doing the same to make masks for healthcare workers.
Toronto-based BlueDot, who first detected the pattern of viral spread of COVID‑19 outbreak in Dec. 2019, days ahead of the World Health Organization is now working with the Public Health Agency of Canada and using their disease analytics platform to model & monitor the spread of COVID‑19.
As colleges and universities move to virtual classes Canadian education software company Top Hat — active in more than 750 of North America’s top post-secondary institutions — is providing its platform free of charge.
And perhaps best of all, Canadians now have a new term to describe how we are all taking care of each other: caremongering.
Wishing you all a hefty dose of caremongering as we move toward recovery together.
Chantal Sturk-Nadeau
Executive Director, Business Events
Destination Canada’s Business Events team is charged with growing Canada’s share of international business events by promoting the country’s unique meeting, convention, and incentive event possibilities. The Business Events team is the first point of contact for planners seeking inspiration, impartial insights, introductions and bid assistance for global events.
TIABC C-19 Bulletin - April 1, 2020
As part of an ongoing effort to remain current on various government business support programs, this morning TIABC attended a webinar hosted by the Greater Vancouver Board of Trade on accessing government funding . Among other things, we learned that similar programs have been announced in 104 countries so far, and just like here in Canada, details and logistics are still being worked out.
We also learned that Canada Revenue Agency (CRA) is building a new portal to house various applications. The goal is for the website to be ready next Monday, with the objective of a one-week turnaround to review applications. Applications will be accepted under an honour system for now, but government will be conducting audits and those found cheating will suffer the consequences.
This morning's webinar introduced 10 things SMEs can do to help address cash flow issues, some of which you may already know. However, here is a helpful synopsis:
1. Ensure your CRA business account is set up ASAP and ensure direct deposit is set up correctly.
Federal application processes may get started early next week and you want any funds being provided to arrive as quickly and easily as possible.
2. PROVINCIAL: Defer PST and Employer Health Tax payments to September 30.
See list of tax deferments available at: www2.gov.bc.ca/gov/content/taxes/tax-changes/covid-19-tax-changes
3. FEDERAL: Defer GST and Federal tax payments, but continue to file your returns.
The CRA will allow all businesses to defer, until the end of June 2020, any GST/HST payments or remittances that become owing on or after March 27th and before June 2020. This means that no interest will apply if your payments or remittances are made by the end of June. The deadline for businesses to file their returns is unchanged.
www.canada.ca/en/revenue-agency/campaigns/covid-19-update/frequently-asked-questions-gst-hst.html
The Canada Revenue Agency will allow all businesses to defer, until August 31st, the payment of any income tax amounts that become owing on or after today and before September 2020. This relief would apply to tax balances due, as well as instalments, under Part I of the Income Tax Act.
4. Explore options with BC Hydro to defer bill payments or arrange for flexible payment plans with no penalty.
BC Hydro is offering customer assistance programs to help customers experiencing financial hardship during the Coronavirus outbreak.
www.bchydro.com/news/press_centre/news_releases/2020/bill-relief-covid-19.html
It was announced today that residential customers who have lost their jobs or are unable to work as a result of COVID-19 will receive a credit to help cover the cost of their electricity bills. The credit will be three times their average monthly bill over the past year at their home and does not have to be repaid. Small businesses that have been forced to close due to COVID-19 will have their power bills forgiven for three months. BC Hydro is waiving bills for these customers from April to June 2020.
news.gov.bc.ca/releases/2020PREM0018-000611
5. Defer ICBC payments for 90 days.
Note: ICBC needs you to use their online tool so be sure to request the deferral at least one business day before your insurance is due. This also applies to fleet insurance.
www.icbc.com/about-icbc/contact-us/Pages/covid-19 .
6. Explore the Canada Emergency Business Account.
Up to $40,000 loan, interest free for one year through financial institutions, but fully backed by the federal government. For some businesses, up to $10,000 may be forgivable. The program will likely become available next week.
7. Explore your eligibility for the Federal Wage Subsidy program.
This program helps companies of all sizes, non-profits, and charities that have faced revenue decreases of at least 30% by providing employers a 75% pwage subsidy, back-dated to March 15. Today the federal government provided some clarity on eligibility:
Eligible employers who suffer a drop in gross revenues of at least 30% in March, April or May, when compared to the same month/s in 2019, will be able to access the subsidy. However, there is no clear guideline yet for businesses that just opened in 2020 or for seasonal businesses that are typically closed in March, April and May.
The Canada Emergency Wage Subsidy would apply at a rate of 75% of the first $58,700 normally earned by employees – representing a benefit of up to $847 per week. The program would be in place for a 12-week period, from March 15 to June 6, 2020.
8. Defer individual tax payments.
For individuals, the deadline to file taxes is now June 1st. But this is only an advantage if you expect to owe taxes. Do not delay if you expect a refund! If you do owe taxes after this later filing date, you will now have until August 31st to make the payment.
9. Check and see if your municipality is offering any tax deferral options.
10. Share information about the employment benefits available to your staff:
Canada Emergency Response Benefit (CERB) — Provides $2,000 per month for four months to any workers who have lost their income for reasons related to COVID-19 including reasons of sickness, quarantine, taking care of those with COVID-19 as well as working parents needing to stay at home with children. This applies to wage earners, contract workers, and self employed individuals. Applications for this benefit will begin April 6th at the earliest, with payments to Canadians set for April 16th.
BC Emergency Benefit for Workers — Tax-free one-time payment of $1,000 to British Columbians (EI-eligible and non-EI eligible) whose ability to work has been impacted by COVID-19, to be aligned with federal government program
www2.gov.bc.ca/gov/content/employment-business/covid-19-financial-supports/emergency-benefit-workers
Employees who are unable to work due to COVID-19 related reasons are permitted to take unpaid, job-protected leave. This is retroactive to January 27th.
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Supply Products and Services to Support BC's COVID-19 Response
COVID-19 virus has resulted in an unprecedented consumption of personal protective equipment (PPE) in the healthcare system. BC’s suppliers and manufacturers are doing their part, stepping up to relieve the possible shortages of these products. The challenge is there has been no single effective way for suppliers to understand the most pressing product needs and specifications, become newly certified, or for the Health Authorities to efficiently evaluate the overwhelming number of proposals being received.
In an effort to facilitate fast and effective supply chain and procurement protocols, the Business Council, the Digital Technology Supercluster and Traction on Demand have been working with the BC Health Services Authority on a solution. This important initiative has resulted in a system to triage the many and diverse inquiries to ensure that qualified suppliers can connect directly with key provincial institutions and organizations.
The COVID19 Supply Hub is now live. We encourage you to explore this resource to see if you can contribute any of the needed supplies. Please also share this information with your business and personal networks so we can reach as many potential suppliers as possible.
The Business Council of BC would especially like to thank David Labistour, a member of their Executive Committee, and their Chair, Sue Paish, President and CEO, and Bill Tam, Co-Founder and Chief Operating Officer, Digital Technology Supercluster, for their leadership in making the COVID-19 Supply Hub possible.
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No-Cost Ways to Cut Your Energy Costs In Uncertain Times
Sustainable Tourism 2030 has teamed up with local BC-utility companies, FortisBC and BC Hydro, and are offering free energy assessments for businesses in the Thompson Okanagan region. If you are a business in the Thompson Okanagan region, contact us to schedule your free energy assessment.
If you are outside of the Thompson-Okanagan region, fear not. They’ve compiled a list of no-cost tips for cutting your energy costs during times of reduced levels of operation or temporary closures:
Heating and cooling
Reprogram your thermostat to reflect adjusted operating hours.
Recommended thermostat heating temperatures, health permitting, are 68°F / 20°C when the building is occupied, and 58°F / 14°C when unoccupied.
Recommended thermostat cooling temperatures, health permitting, are 68°F / 23°C when the building is occupied, and 58°F / 28°C when unoccupied.
For larger businesses – reprogram your building management system to reflect your building’s new operating schedule. Put the building on “Holiday/Break” mode if unoccupied for an extended period.
Turn off radiant and unit heaters when the building is unoccupied.
Hot Water
Turn down water heaters when the building is unoccupied for a longer period of time.
Appliances and Electronics
Turn off and/or unplug idling appliances, electronics, and equipment when not in use.
Electronics
Turn off computers, printers or, at minimum, place in sleep and hibernate modes when business is unoccupied.
Turn off the power strip when electronics aren’t in use.
When not in use, unplug small appliances and electronics, like coffee makers and printers.
Lighting
Turn off lighting, including outdoor signage and display cases (if appropriate), when the building is unoccupied.
Reprogram lighting controls to reflect adjusted operating hours.
Food Service-Specific Tips
Turn off empty refrigerated display cases and refrigerators, leaving the display case door open when the restaurant is unoccupied.
Turn off stoves, fryers, grills and boilers when the restaurant is unoccupied
Turn off booster heaters and dishwasher water heaters when the dishwasher is not in use and when the restaurant is unoccupied.
Turn off kitchen exhaust fans when the restaurant is unoccupied.
Sustainable Tourism 2030 understands how hard the tourism industry is being affected by COVID-19. Wellness, health, and safety are key to sustainability and to that end, they would love to help you to amplify your messages of how you’re handling this situation.
www.sustainabletourism2030.com/no-cost-ways-to-cut-your-energy-costs-in-uncertain-times
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Feel free to send us your ideas on what information would be valuable for TIABC to share through our COVID-19 Bulletin going forward. Drop us a line at info@tiabc.ca.
Penticton Lakeside Resort Introduces New Culinary Team
Penticton Lakeside Resort
Source: Penticton Lakeside Resort
For Immediate Release:
Wednesday, March 11, 2020
In response to the growing culinary scene at the Penticton Lakeside Resort & Conference Centre, General Manager David Prystay introduced the position of Food and Beverage Director assumed by Keith Corbett in the Fall of 2019. Excitement grew for the vision of the culinary scene as conversations and planning over the next few months unfolded, resulting in a culinary force that will bring these visions to life.
Keith Corbett
Aaron Armstrong
Dan Vichitthavong
Corbett’s education from BCIT and years of management experience with the notable Joey Restaurants and highly recognized Score on Davie has resulted in strengths that have been applied to the Resorts food & beverage operations. Strong emphasis and close attention to detail are being put on staff training & customer service, product knowledge, and policy & procedure revisions. “We are thrilled to have Keith join our team. His passion for the Resort having worked here in years past and the experience he brings with him from his time spent in Vancouver has been a large asset to our team” shares Prystay.
Aaron Armstrong, a standing veteran of the Resort for 10+ years, was promoted to Executive Chef following predecessor Chris Remington’s departure in December to follow his dream in winemaking. Before his hire at the Resort, Armstrong gained experience from other restaurants in mountainous resort destinations including the Hume Hotel & Spa in Nelson. This is where he found his passion for search & rescue and served as an active member of the BCSAR for many years. When appointed Aaron showed great enthusiasm in his desires to elevate the food and beverage experience for conference and event attendees and guests visiting any of the unique dining venues adding, “I look forward to leading and working closely with the amazing staff here to provide guests with a memorable experience when dining with us.”
The Resort’s most recent welcome was extended to Dan Vichitthavong, or better known as Chef “V”, on March 1st as the Hooded Merganser Restaurant Head Chef. Dan most recently resided in Vancouver where he held the professional titles of Regional Chef for Warehouse Group and Head Chef at Tableau Bar Bistro. Before his west coast living, Ontario was home where he was the Executive Sous Chef for Cambridge Mill, a farm-to-table inspired restaurant. His experience and education is also highly attributed to his culinary internship with famed chef, David Chang, and by obtaining his culinary management accreditation from George Brown College. When asked for his vision he shared, “I want to bring a fresh, new and vibrant approach to the menu by showcasing our Valley View Farm and by working with the great bounty of products and suppliers here in the Okanagan”. As such is his love for food, so it is for nectarines and country music.
In addition to the strong focus put on operations and culinary in the various venues including the Resorts conference and events centre, the Hooded Merganser Restaurant and Barking Parrot Bar will be renovated over the next few months. Prystay added, “We look forward to May when we anticipate the rollout of all these exciting changes including unique wall art in the Barking Parrot commissioned to various BC artists”. “Excellent dining is crucial for all guests including conference & event attendees, those staying at the Resort for business or leisure, and our loyal local supporters”.
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For more information or to arrange an interview, please contact:
Brannigan Mosses
Director, Sales & Marketing
Penticton Lakeside Resort & Conference Centre
Email: Brannigan@rpbhotels.com
Phone: 250-493-8221
White Spot Wins Award For Putting Employees and Workplace Safety First
go2HR
Source: go2HR
White Spot Limited has won the coveted 2020 Employees First Award, presented last night at the BC Tourism Industry Conference. The award is sponsored by go2HR, BC’s tourism human resource association, as part of the 2020 Tourism Industry Awards.
Arun Subramanian, Director, Industry Health & Safety of go2HR and Bill Senghera, Business Consultant/Risk Manager of White Spot
The Employees First Award recognizes a British Columbia tourism and hospitality industry employer that has upheld high standards of excellence in occupational health & safety and human resource management practices. BC’s own restaurant chain since 1928, White Spot ensures a positive and safe work environment across all of its locations, under a strong leadership team led by its President, Warren Erhart.
“We’re very proud to have received this recognition and thank go2HR for all the work that has gone into celebrating employers who put people first,” says Erhart. “It is an honour to be recognized in such stellar company.”
This year, the Employees First Award put an emphasis on nominees’ occupational health & safety practices. White Spot is the only restaurant chain in BC that has achieved and maintained the Certificate of Recognition (COR) certification since 2013. The organization has demonstrated to its employees their commitment to workplace safety, especially to its new and young workers, which make up a large portion of its team. Its health and safety program ensures that all employees are given the tools and training to perform their assigned tasks safely and effectively. The management team also constantly reviews claims statistics for further improvement, and it has shown positive results throughout the organization. In fact, for its most recent certification audit, White Spot scored an overall score of 93%.
“At a time when staff recruitment and retention is getting increasingly challenging, employers must consider all facets of their people management program, starting with providing a healthy and safe environment,” says Arlene Keis, go2HR’s CEO. “As a highly reputable organization in the hospitality sector, White Spot is leading by example in the area of occupational health and safety. Congratulations to Warren and his team for winning this well-deserved award, and we hope to see more restaurant operators participate in the COR program.”
This is the second time White Spot has received this prestigious award. In 2010, the restaurant group was recognized for its employee engagement program, including the first-of-its-kind, accredited in-house cook training program.
Learn more about the Employees First Award.
About go2HR
go2HR is BC’s tourism human resource association, responsible for playing a lead role in executing the BC Tourism Human Resources Strategy. Established in 1979, go2HR helps employers with their HR needs in areas such as occupational health & safety, customer service training, recruitment, retention and labour shortages, employment-related policy and legislation, and labour market research. go2HR also promotes jobs and careers in tourism, hosts the BC tourism job board, and helps businesses provide remarkable customer experiences through its signature SuperHost suite of training. For more information, visit www.go2hr.ca.
* High resolution photos available upon request. Download PDF version here.
Wiegele’s donation to TRU benefits North Thompson students
Thompson Rivers University
Source: Thompson Rivers University
FOR IMMEDIATE RELEASE
MONDAY, MARCH 2, 2020
KAMLOOPS—Mike Wiegele, the founder of Mike Wiegele Helicopter Skiing, has funded several new awards at TRU for students from the North Thompson and the Simpcw First Nation.
Wiegele donated $50,000 to fund 14 awards for students in the Faculty of Adventure, Culinary Arts and Tourism. The donation contributes to TRU’s Limitless Campaign to raise $50 million, coinciding with TRU’s 50th anniversary this year.
TRU Dean of Adventure Studies, Culinary Arts and Tourism Management Douglas Booth (left) shares a moment with Mike Wiegele (right).
“I believe the future of the North Thompson Valley is tourism,” Wiegele said. “Tourism needs more financial support and better access to professional development. It’s important to develop and create a source of employment for young people, to be structured in hospitality, business and economics, and to aid young people in the North Thompson to achieve a high level of service and international standards.”
Just like TRU, Mike Wiegele Helicopter Skiing is also celebrating its 50th anniversary in 2020. Wiegele established the premier heli-ski resort in Blue River in 1970 and is marking five decades of operations with the community that made it possible. While the North Thompson faces economic struggles with the downturn in BC’s forest industry, it’s important to provide access to education for those who will enhance the future of tourism.
This year, two $8,000 scholarships for students from the Simpcw First Nation, and four entrance awards and four scholarships of $2,000 for students from the North Thompson will be awarded.
“We employ up to 240 people at the highest level of tourism with good-paying jobs,” Wiegele said.
“We would not be here today without the backing of the local community and we want to continue to give back to and support its residents.
“We greatly value our friendship with the Simpcw First Nation, with whom we share not only the mountains in which we work and play, but also the vision of sustainable and environmentally responsible economic development,” he added.
The donation also funds two Adventure Studies scholarships and two Adventure Studies leadership awards and provides additional funding for the program to purchase avalanche training equipment.
“The Faculty of Adventure, Culinary Arts and Tourism gratefully acknowledges the generous donation by Mike Wiegele,” said Dean Douglas Booth.
“This donation will have an enormous impact on the lives of those students who receive scholarships. In addition to the financial support, the scholarships will also give students an introduction, and point of connection, to the Mike Wiegele Helicopter Skiing resort, a world-leading tourism operation in British Columbia. Through connections like this, TRU helps students find their way in the world while also assisting local tourism operators.”
Call Me Crazy, a film chronicling Mike Wiegele’s legendary life, is featured during the Kamloops Film Festival on Friday, March 6, at the Paramount Theatre.
So far, TRU’s Limitless Campaign has raised $43 million for student support, research, capital projects and equipment, and community initiatives. For more information, go to tru.ca/limitless
Contact:
Matic Vecko, General Manager, Mike Wiegele Helicopter Skiing
250-673-2415 | matic@wiegele.com
Douglas Booth, Dean, Faculty of Adventure Studies, Culinary Arts and Tourism Management
250-852-7138 | dobooth@tru.ca
–30–
Michele Young
Content Specialist
Marketing and Communications
Thompson Rivers University
Clocktower CT203
805 TRU Way
Kamloops, BC V2XC 0C8
250-828-5361
Big White’s $10-Million Staff Housing Project Huge Draw For Potential Employees
Big White Ski Resort
Source: Big White Ski Resort
Year after year, the epic snow conditions, ski-in, ski-out convenience and the Village lifestyle attract potential employees to Big White – and now, there’s another draw: brand-new, fully furnished staff accommodation in Black Forest.
Construction on the over $10-million project began in summer 2017, with the first of the four buildings completed in time for staff to move in for the 2018/2019 season.
“For us to now be able to highlight attractive, new and well-appointed accommodations puts us in a very competitive hiring position vis a vis other resorts in BC,” says Bill Slaney, Human Resources & Employee Experience Advisor at Big White Ski Resort. “This plays an important role in attracting staff, as the first question staff generally ask is whether staff accommodation is available.”
The four new buildings at Black Forest can accommodate 192 staff members – and include a fitness centre, with aerobics and weights rooms, available for all staff to access.
Each building contains five four-bedroom units, with a common area and kitchen, as well as four studios with washrooms and cooking facilities. “The units are fully equipped, and have been furnished with quality and durability in mind from a highly regarded home furnishings dealer – Marshalls,” Slaney says.
Tayler Penford works at the Big White Ski & Board School as an attendant at the Tot Town and Kid Centre, and moved into one of the new studio suites with her partner two months ago. “The new rooms are gorgeous, and we even have our own brand new Smart TV, and a dishwasher! I’ve been way too excited about the dishwasher,” Tayler says.
She adds that the buildings are just a five-minute walk to the gondola, and she can board right to her front door. Plus, because the buildings are accessed with a passcode entry, she doesn’t have to worry about losing her keys on the slopes!
“These apartments were clearly built with the lifestyle of the staff on the mountain in mind, and it shows in the details,” Tayler says.
Prior to the addition of the staff housing, 98 per cent of accommodation on the mountain was owned by private citizens, with only about 2 per cent owned by Big White Ski Resort Ltd. The new accommodation will combat the shortage of long-term rentals available from private owners, as many have transitioned to renting their property on a night-to-night basis.
This new accommodation is the beginning of a new subdivision in the Black Forest area – giving guests and residents easy ski-in, ski-out access to the Black Forest Express Quad and Lara’s Gondola in Happy Valley.
Krista Bax named go2HR’s New CEO
go2HR
Source: go2HR
Vancouver, BC – go2HR — BC’s tourism human resource association — is pleased to announce the appointment of Krista Bax to the role of CEO. Krista is poised to lead go2HR on an exciting new path forward after the organization underwent significant changes last year.
Krista has more than 20 years of experience in various strategic leadership roles. Prior to joining go2HR, she was the Senior Vice President, Western Canada at Context, a strategic engagement and communications firm. From 2009-2017, Krista held senior positions at the Asia Pacific Gateway Skills Table, and was promoted to Executive Director in 2014. Krista also has extensive experience in occupational health and safety, primarily in the forestry industry. She holds an MBA and B.Sc. from the University of Alberta, and has completed the Not-for-Profit Program developed by the Institute of Corporate Directors and the University of Toronto’s Rotman School of Management.
“This is a critical time for go2HR as we continue to adjust and grow,” says Ian Powell, go2HR’s Board Chair. “With Krista’s background and knowledge, we are confident that go2HR will thrive and re-energize under Krista’s fresh approach to leading the organization.”
“Being passionate about the tourism sector, I am very excited about joining the go2HR team,” comments Krista. “go2HR is a highly respected organization and I look forward to working with industry leaders to continue our efforts to realize a thriving, skilled workforce that delivers exceptional experience to all guests.”
Krista will make her first appearance at the BC Tourism Industry Conference in Victoria. She will officially start on April 1, 2020, taking over from Arlene Keis, who has been at the helm for more than 17 years. go2HR’s Board of Directors extends their heartfelt thanks and gratitude for Arlene’s contribution to the organization and the industry, and wishes her well in her retirement.
About go2HR
go2HR is BC’s tourism human resource association, responsible for playing a lead role in executing the BC Tourism Human Resources Strategy. Established in 1979, go2HR helps employers with their HR needs in areas such as occupational health & safety, customer service training, recruitment, retention and labour shortages, employment-related policy and legislation, and labour market research. go2HR also promotes jobs and careers in tourism, hosts the BC tourism job board, and helps businesses provide remarkable customer experiences through its signature SuperHost suite of training. For more information, visit www.go2hr.ca.
Media Contact:
Joyce Lam
604 721 8929
kumquatmarketing@gmail.com
* High resolution photos available upon request. Download PDF version here.
Biosphere Eco-Efficiency Initiative Set to Launch
Thompson Okanagan Tourism Association
February 20, 2020
To further support Biosphere Committed Entities, the Thompson Okanagan Tourism Association is collaborating with GreenStep Solutions to help members measure, monitor, and manage key areas of environmental sustainability with the Eco-Efficiency Program.
Through this program, all Biosphere Committed Entities are eligible to receive free Eco-Efficiency assessments from GreenStep which will examine current energy, water, and waste practices and infrastructure, and will result in a report that outlines recommendations for improved performance in these key areas.
Following the assessments, participating members will have access to educational workshops, webinars, and toolkits that will help them continue their journey towards improved environmental sustainability. A one-year subscription to EcoBase Carbon Software will also be provided so that participants can calculate the carbon emissions associated with their operations, with an option to purchase carbon offsets for those that wish to become carbon neutral.
The Eco-Efficiency Program will be provided free to the first 100 Biosphere Committed Entities that sing up, as the program has been sponsored by the Okanagan Basin Water Board, the Real Estate Foundation of BC, and TOTA.
For more information on the Biosphere Adhesion Program or to register, please visit TOTA’s website or email industrysupport@totabc.com
For businesses who have already become Biosphere Committed Entities, please sign up for the Eco-Efficiency Program. If you have questions on this program, please email nicole@greenstep.ca for more information.
Annual Party Propels Shuswap Trail Alliance Forward into Another Year of Trail Projects
Shuswap Trail Alliance
Source: Shuswap Trail Alliance
News Release: Feb. 11, 2020
The Shuswap, British Columbia – The sold out crowd at the annual Shuswap Trails Party and Fundraiser last Friday night were among the first to hear about the Shuswap Trail Alliance’s (STA) exciting new sponsor. 500 guests and volunteers filled the Salmon Arm Rec Centre auditorium to celebrate dancing to the Shawn Lightfoot Band and DJ Patrick Ryley with support from BC Sound, and raise more than $50,000 setting in motion another ambitious year of trail projects throughout the Shuswap.
Ian Gray Salmon Arm GM donates trucks for Shuswap Trail Alliance trail season. In photo: the 2020 Shuswap Trails Party and Fundraising team with Ian Gray. (left to right) Adrian Bostock (STA Project Manager at the wheel), Phil McIntyre-Paul, Kara Kay Leinweber, Sharon Fabro, Diane Little, Karen Sansom, Jen Bellhouse, Barb McKinnon, Marley Fabro, Karen Walters, Cathy Bartsch, Lorraine Beaudoin, Francois Villeneuve, (crouching) Ian Gray, Kaitie Gray, Reg Walters.
In an unprecedented show of support, Ian Gray’s Salmon Arm GM has generously donated the use of two trucks, for one year, to the STA. Ian ceremoniously handed the keys over to Rob Marshall, the STA’s Chair, at Friday’s fundraiser. “We are thrilled to be able to support the Shuswap Trail Alliance”. Says Ian Gray. “I really think that the trail alliance captures what it is to live here, whether you are in Preschool or spending your retirement here, the work that trail alliance does allows everyone to participate and enjoy the outdoors”. The new 3500HD Sierra and Colorado ZR2 have been decked out in a colourful wrap with both GM and the STA’s logos. “The partnership with Ian Gray’s Salmon Arm GM is a game changer for us”, says the STA’s Executive Director Phil McIntyre-Paul. “It personifies the community support that’s making the Shuswap Trails initiative possible. We are so humbled and grateful for everyone’s continued support”.
Other top tier platinum sponsors for this year’s event included contributions of $1000 or more from WestJet, Skookum Cycle & Ski, Kintec Footwear & Orthotics, CenterPoint, Browne Johnson Land Surveyors, Reg & Barb Walters, Fire Hall #3, BC Sound Concert & Event Systems, Barley Station Brew Pub, Copper Island Fine Homes, General Assembly Excavating Ltd, ProAir Heating, Pine Valley Logging Ltd, Cameron Exteriors, Salmar Community Association, BDO Canada, EZ Rock – Bell Media, Demille’s Farm, TransRockies Inc., Sunshore Golf, Salmon Arm Observer, and K3 Cat. They joined 96 other community sponsors to support the event and help put in place the critical funding.
Projects on tap for 2020 include the Sicamous-to-Armstrong Rail Trail, West Bay Connector, Secwepemc Landmarks and Trailhead Sign project, East Shuswap Alpine Trail management, CSRD Parks, Rec Sites and Trails, BC Parks, Salmon Arm Greenways, Chase trail planning, and North Shuswap plans, and the regional Trails Roundtable
The February fundraiser lays the foundation that allows the Shuswap Trail Alliance to work with regional partners throughout the year. The funds are leveraged with matching grants, donations, in-kind contributions, dedicated community project budgets, and an extraordinary contribution of volunteer time to grow local greenway trails throughout the region.
By working collaboratively, rural communities of the Shuswap gain the combined benefits of a focused and skilled support team able to provide planning, community consultation, design, and trail building expertise normally only possible in larger urban centres. The Shuswap Trail Alliance has supported the growth of over 138 km of new greenway trails throughout the Shuswap valued at over $2.5 million dollars since 2005.
In total, the event raised over $50,000 to support Shuswap Trail projects throughout the region in 2020. For more on the work of the Shuswap Trail Alliance and Shuswap Trails visit www.shuswaptrails.com.
For more information on this release, contact:
Jen Bellhouse, Associate Director, The Shuswap Trail Alliance
250-804-3530
associatedirector@shuswaptrails.com
www.shuswaptrailalliance.com
Rural Communities to Benefit from Tourism Investments
Ministry of Tourism, Arts, and Culture
Source: Ministry of Tourism, Arts, and Culture
VICTORIA – Rural communities affected by mill closures throughout British Columbia will benefit from $1 million in funding to develop tourism opportunities, creating new jobs for people.
“British Columbia is an amazing place with unparalleled natural beauty that we are proud to invite the world to come explore,” said Premier John Horgan. “This tourism investment will help bring new visitors to rural communities throughout the province, while also helping diversify and boost local economies.”
Tourism contributes significantly to the economies of many communities in B.C. This funding from the Province will be provided through Destination BC to the five regional destination marketing organizations (RDMOs). Each RDMO will receive $200,000 in catalyst funding to support strategic planning and destination development in rural communities impacted by mill closures.
“As the tourism market continues to expand globally, there are many communities in B.C. that hold great potential for tourism growth,” said Lisa Beare, Minister of Tourism, Arts and Culture. “This funding will help rural communities impacted by mill closures develop new tourism opportunities, create good-paying jobs and give residents access to all the things that make an area attractive to visitors.”
RDMOs will work in collaboration with the affected communities and government to prioritize the needs of the people who live there and determine what tourism investments will have the greatest impact.
Quick Facts:
* Government and Destination BC have led destination development planning for the last three years. This work is the first of its kind in B.C. and focuses on the supply side of tourism, rather than demand: www.destinationbc.ca/what-we-do/destination-management/destination-development/
* Over 70% of Destination BC’s program support is directed towards tourism marketing and destination management programs in small and rural communities throughout B.C.
* B.C. welcomed 6.1 million international visitors in 2018.
* Tourism employs over 137,000 people and generated $18.4 billion in revenue for B.C. in 2017.
Learn More:
There are five RDMOs in B.C.:
Cariboo Chilcotin Coast – www.landwithoutlimits.com
Kootenay Rockies – www.krtourism.ca
Northern B.C. – www.travelnbc.com
Thompson Okanagan – www.totabc.org
Vancouver Island – www.tourismvi.ca
Contact:
Carla Wormald
Communications Manager
Government Communications and Public Engagement
Ministry of Tourism, Arts and Culture
250 208-4309