News & Resources
The latest Thompson Okanagan tourism industry news from TOTA, tourism businesses, and communities.
Complimentary Access to go2HR SuperHost® Courses through Tourism Resiliency Program
go2HR has kindly offered BC Tourism Resiliency Network clients complimentary seats for their online SuperHost® Customer Service Training courses. The online and self-paced courses help participants gain skills such as communication, conflict resolution, and teamwork, as well as knowledge to create exceptional customer service experiences, leading to greater customer satisfaction, increased revenue and business bottom line, and a happier, more productive workplace.
There is a limited number of licenses and seats will be filled on a first-come, first-serve basis so enroll as soon as possible. Once started, registrants will have 60 days to complete the course and will receive a printable certificate upon completion.
go2HR has kindly offered BC Tourism Resiliency Network clients complimentary seats for their online SuperHost® Customer Service Training courses, Service For All and Foundations for Service Quality.
There is a limited number of licenses and seats will be filled on a first-come, first-serve basis so enroll as soon as possible. Once started, registrants will have 60 days to complete the course and will receive a printable certificate upon completion.
How to Enroll
To access the courses, sign up for the Thompson Okanagan Tourism Resiliency Program (if your company did not previously register).
The Tourism Resiliency Program is a free service that connects you with a TOTA advisor. After your initial call, your advisor will share the instructions to access the SuperHost® courses.
You can connect with your advisor as needed and will receive special offers and discounts as they become available.
If you have any questions, email Recovery@TOTABC.com.
About SuperHost®
The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. SuperHost® equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations.
In these online and self-paced courses, participants will gain skills such as communication, conflict resolution, and teamwork, as well as knowledge to create exceptional customer service experiences. Ultimately, these skills will lead to greater customer satisfaction, increased revenue and business bottom line, and a happier, more productive workplace.
The regular price of the courses is $59.
Course Details
Foundations for Service Quality
A comprehensive and practical introduction to customer service best practices, SuperHost Foundations of Service Quality is an essential first step for all customer service professionals. Designed to sharpen in-demand transferable skills like teamwork, communication, and conflict resolution, this course is full of interactive activities and action-oriented tips to prepare you for the front lines.
The course is ideal for people entering the workforce for the first time or after a significant break, or who are relatively new at working in a frontline, customer-facing role.
Suggested Time: 6 hours
Service For All
Service For All offers up-to-date information to help front-line staff understand distinct customer groups and their needs, along with practical, action-oriented tips to adjust service to meet those needs – every time.
The course covers how to avoid stereotypes through empathy and sensitivity; and how to use professionally appropriate language when delivering diverse service. Participants will learn practical tips to adjust customer service delivery to meet diverse customer needs for different generations, persons with disabilities, individuals in the LGBTQ/2S community, Indigenous peoples, immigrants, and more!
Suggested Time: 8 hours