Manic Monday | In BC, we are not just Hosts... we are Superhosts!

go2HR has worked hard over the past 18 months re-developing the former SuperHost and WorldHost programs that have been staples in quality service training for the tourism industry for several decades. These front line customer service training programs have been foundational for our industry and the countless individuals who are charged with welcoming guests every day around the province.

While the basis of customer service training ultimately does not change, the delivery of how the information is presented definitely does and go2HR recognized the need to streamline and modernize the course content into the new SuperHost classroom and online training.

TOTA is pleased to announce that it’s now recognized as a SuperHost Training Provider for the Thompson Okanagan region and we are actively working toward ensuring several members of our team become Certified SuperHost Instructors. We look forward to working with stakeholders around the region to facilitate the SuperHost Foundations of Service Quality course for their employees as well as offering classroom sessions at the TOTA office. Updates on dates and how to book your sessions will be forthcoming on totabc.org

Based on the feedback from participants since the program launch, SuperHost is a resounding success.

We encourage you to contact us at industry@totabc.com to find out more and set up training for your team. We are all hosts in our day to day lives, be it at home or at work, so why be just hosts when we can be all be SuperHosts!

Glenn Mandziuk, TOTA President & CEO