TOTA News

TOTA News Archives

SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This one-day course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role. Date: November 26, […]

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We are just two weeks until this year’s TOTA AGM and Summit will be taking place in Osoyoos and we hope if you have not yet registered to attend that you will do so today! Once again, we believe the lineup of speakers and panels will be informative and interesting and that you gain valuable […]

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Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a desert winery, sensitive landscape, […]

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One of the first steps to becoming COR-certified is to identify an internal Certificate of Recognition (COR) program champion who will lead the process for your organization and become a knowledgeable resource about the COR process. The COR Internal Auditor is an employee of a company who completes the auditor training for the purpose of […]

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WorkSafeBC’s interactive Employer Health and Safety Planning Tool Kit is designed to help you create health and safety initiatives that work for your business, yet many organizations don’t know about this valuable, free resource. Want to know how much money you could save by focusing your injury prevention and management initiatives on your most frequent […]

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The Okanagan School of Business is excited to be hosting their 12th Annual Business Expo and Employment Fair on February 6, 2019 at the Okanagan College KLO Kelowna Campus and they invite you to participate. Date: February 6, 2019 Time: 10:00 am – 3:00 pm Address: 1000 KLO Road, Kelowna This event will provide the […]

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Book Now for the 2018/19 Cooperative Marketing Opportunities The Route 97 Road Trip Map Guide will be enhanced for the 2019 edition with a focus on Road Trip loops and businesses and activities surrounding them. Route97.net will be re-developed to showcase our Road Trips. Advertising will move away from the current Service Directory style to banner ads that will […]

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With our municipal elections having taken place just moments ago I could not help but think about two interesting issues that surround all elections. Most importantly to applaud all of those individuals brave enough to be willing to put their name forward. Realizing the personal attack they will face, the scrutiny and the social media […]

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SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. Nexus BC is offering a one-day classroom course on Oct. 25 in Enderby. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are […]

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Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a desert winery, sensitive landscape, […]

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As noted in last week’s Manic Monday there are a number of ways you can engage with activities in our region taking place over the next couple of months but time is quickly running out on two important opportunities: This Week Tuesday and Wednesday – GSTC Training Biosphere Adhesion / Committed Company – As part […]

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Destination Ambassador, the second course in go2HR’s SuperHost suite, expands on the skills learned in Foundations of Service Quality and empowers participants to contribute to a positive visitor experience of a community. This interactive half-day classroom course is delivered in partnership with local visitor centres, chambers of commerce, and regional tourism associations. Destination Ambassador is […]

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TOTA AGM & Summit Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a […]

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We often hear that stakeholders want to know how to better engage with TOTA and are interested to learn more about our programs. There are numerous stakeholder opportunities at the moment and I thought I would take the time this week to briefly outline many of the programs currently available: Route 97 Guide and Website […]

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Join TIABC and ABLE BC for a free webinar to learn what proportional representation is and why your vote matters this fall. Guest speakers Maria Dobrinskaya and Bill Tieleman will engage in a friendly debate about proportional representation and how it could impact BC’s tourism and hospitality industries. During the 2017 provincial election, the BCNDP […]

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The International Economic Development Council  (IEDC) has recognized TOTA with a major award for its Multi-Year commitment to Destination Managment, Strategy Development and Implementation for regions and cities with populations more than 500,000 from across the globe. The IEDC awarded bronze to TOTA at its Summit in Atlanta for the organization’s long-term commitment to the […]

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After winning North America’s Responsible Tourism Award at the 25th Annual World Travel Awards, the Thompson Okanagan Tourism Association is excited to announce we are a an official nominee for the World’s Responsible Tourism Award 2018.  The World Travel Awards is a renowned global initiative that celebrates distinction and recognizes collective success in the travel and […]

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TOTA AGM & Summit Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a […]

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go2HR has worked hard over the past 18 months re-developing the former SuperHost and WorldHost programs that have been staples in quality service training for the tourism industry for several decades. These front line customer service training programs have been foundational for our industry and the countless individuals who are charged with welcoming guests every […]

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Employers, register as an exhibitor! This is your opportunity to network, recruit new employees, promote your organization and connect with students and job seekers. For more information about the fair, visit www.okanagan.bc.ca/careerfair. Date: November 4, 2018 Time: 10:30 am – 3:00 pm Venue: Okanagan College – Kelowna Campus Address: 1000 KLO Road, Kelowna Please confirm […]

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The Thompson Okanagan Tourism Association (TOTA) has been awarded North America’s Responsible Tourism Award 2018 at the 25th Annual World Travel Awards. The Awards Gala, which was hosted in Montego Bay this past weekend, is highly regarded as one of the most important hospitality events of the year, with government officials, industry leaders, and international […]

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Congratulations to all of us as we are thrilled to announce that our Association and region has been recognized with another major international award this year. At the 25th Annual World Travel Awards which took place on Saturday, September 22nd in Montego Bay, Jamaica the Thompson Okanagan Tourism Association was this year’s recipient of North […]

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With the Thompson Okanagan Region now certified as a Sustainable Tourism Destination through Biosphere, we have a requirement to continue to measure how our region is doing when it comes to certain aspects of sustainability. As part of this process TOTA together with our Partners at Green Step have designed a very brief 3-minute survey to […]

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BUILDING A RESPONSIBLE AND SUSTAINABLE TOURISM INDUSTRY How Can You Be Involved? Become Part of the Biosphere Community With the Thompson Okanagan Region now certified as a Sustainable Tourism Destination through Biosphere, your tourism organization has the opportunity to also become part of the Biosphere Community. Our goal is to establish collaborative synergies within our […]

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go2HR and the BC Hotel Association are conducting a comprehensive wage survey. This study will provide insights into the average wages for key staff positions in the hotel industry. The survey takes less than 20 minutes to complete and survey participants will receive the results for free in early October. Those who do not participate […]

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Registration is Open! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a desert winery, sensitive […]

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If you have been following our efforts on Destination Sustainability you will already be well aware that a key pillar of this initiative is Universal Accessibility; particularly as it relates to helping ensure we are creating tourism experiences that can be enjoyed by all visitors including those with ability challenges. To assist us in making […]

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Are you a tourism business owner/operator or general manager interested in getting involved in supporting the next generation of tourism professionals? Mentor a local student team competing in the Thompson Okanagan Regional Winning Pitch competition! The team must develop and pitch a high-level business concept for a product or service that supports this year’s theme. […]

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The Industry Training Authority (ITA) is seeking industry feedback on the Canada-wide Harmonization of the Cook (Professional Cook) trade. If you are currently working in the sector,  are familiar with the apprenticeship system, and have experience sponsoring a Cook Apprentice, the ITA would like to hear your input. For a link to the 3-5 minute […]

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