TOTA News

TOTA News Archives
Testimonial from TOTA

As we enter the busy summer season, what are you doing to ensure your front-line employees have the proper training to meet – and exceed – customer expectations? It was a year ago when go2HR re-launched the SuperHost suite of customer service training. To-date, close to 5,000 certificates were issued, and more than 510 classroom […]

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You have questions? We have answers. Join go2HR in Kamloops for an Industry HR and Occupational Health and Safety Roundtable on June 12, where you will have the opportunity to lead the discussion. Ask questions about HR practices and workplace health and safety, network with other local tourism employers and hear about their challenges, and […]

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Once again the Canadian travel industry has come together to host our Domestic and International Travel Trade Partners at Rendez-vous Canada held last week in Toronto.  This event has been held across Canada for decades bringing trade operators from around the world, both familiar and new, to meet with Canadian tourism products and destinations from Coast to Coast to Coast. This year, over 620 trade […]

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For Immediate Release 2019TAC0067-001125 June 1, 2019 “The last two summers of unprecedented wildfires were hard on tourism-dependent communities,” said Lisa Beare, Minister of Tourism, Arts and Culture. “We know that one of the biggest challenges the industry faced was getting accurate, up-to-date information to visitors. This year, we’re helping the tourism sector prepare to […]

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For Immediate Release May 31, 2019 Sylix/Okanagan Territory (Kelowna, BC) Thompson Okanagan Tourism Association (TOTA) and the Cariboo Chilcotin Coast Tourism Association (CCCTA) signed a Memorandum of Understanding (MOU) during Tourism Week in British Columbia. The MOU recommits a coordinated and collaborative approach in promoting growth and development of tourism on the Gold Rush Trail. […]

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Last week, I had the honour to attend and represent the Thompson Okanagan Tourism Association (TOTA) at the 64th Meeting of the United Nations World Tourism Organization (UNWTO) Regional Commission for the Americas in Guatemala. This meeting unites tourism ministers and organizational leaders from North, Central, and South America, and it was a pleasure to […]

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The May Long Weekend always feels like the start of the summer Tourism Season in the Thompson Okanagan. Many attractions and activities open up after the long winter and we start to see vegetable and fruit stands coming to life along with other roadside vendors, food trucks,  farmers markets, and more. Everywhere you can feel the […]

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The Thompson Okanagan Tourism Association, in partnership with Fairview Mountain Golf Club, is thrilled to invite you to their 28th Annual Golf Tournament on Wednesday, August 28th, 2019 at Fairview Mountain Golf Club in Oliver, BC.  Online Registration coming soon! Fairview Mountain Golf Club is an award-winning course, often included as one of the best […]

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Are you or do you know a youth aged 14 – 18? Shuswap Tourism and South Shuswap Chamber of Commerce is offering Destination Ambassador on May 25 at a reduced rate of $45.00 per person. Sign up today! Date: May 25, 2019 Time: 8:30 am – 12:30 pm Venue: South Shuswap Library Address: 2425 Golf […]

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ConnexionsFrancophones.ca is a virtual job fair to connect skilled professionals with potential employers in various sectors. These 150 professionals come from all around the world and have already obtained their unique identification number (CUI) or confirmation of permanent residency (CPR) from the Canadian government. They all possess the qualifications recognized in their respective fields in […]

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Every day the momentum for building a Responsible Sustainable Tourism Industry continues to expand and we are very pleased to announce that our partners at GreenStep Solutions have launched Sustainable Tourism 2030. This initiative,10 years in the making, will continue to assist the tourism industry with guidance and support in understanding how they are measuring […]

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SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This one-day course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.For more information about Foundations […]

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On behalf of the TOTA Board of Directors and our staff and management, we wish to thank the Minister of Citizen’s Services, the Honorable Jinny Sims who joined us in Kelowna last Friday at our TOTA office to formally announce our recent receipt of a Rural Dividend Grant. These funds from this grant will be […]

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Last week I was very honored to be in attendance to receive the International Place Marketing Award at the 7th Annual Place Marketing Forum hosted, this year, in Lille France. The Thompson Okanagan Tourism Association received this honor in recognition of our ongoing work in Responsible Sustainable Tourism and as part of this recognition I […]

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The Thompson Okanagan Tourism Association (TOTA) has been named the Tourism Laureate and winner of the International Place Marketing Award at the Place Marketing Forum in Lille, France for its leadership work in Sustainable Responsible Tourism. The awards “recognize the most emblematic achievements of place marketing worldwide” and projects are selected based on the following […]

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The Team at Thompson Okanagan Tourism Association (TOTA) is thrilled to have their very own Ingrid Dilschneider recognized by the Kelowna Chamber of Commerce as one of the Top 40 Over 40.  A program, presented by BDO celebrating women in the Okanagan. Ingrid is currently Travel Trade specialist for TOTA and has recently been named as […]

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Our partners at Green Step have been working hard on a Business Recycling Education Program that started back in 2017. Their hard work has culminated in the creation of tool-kits to help three distinct groups; businesses, multi-family buildings, and festivals/events. These resources will assist in better recycling practices and increase waste diversion. The toolkits are available on the Regional District’s website at the […]

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It has been a very difficult week for the tourism industry worldwide as we have collectively mourned the loss of the passengers on the Air Ethiopia Flight and are once again reminded of the lives lost in the Lion Air flight just 5 months ago. Our thoughts and prayers are with all the families who have lost […]

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Your customers vary in age, race, culture, sexual identity, beliefs, economic status, needs…are you ready to accommodate all of their different needs? Are your staff prepared to interact with people from various backgrounds? SuperHost’s new Service For All online training is here to help! In today’s diverse environment, it’s all the more important that our […]

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Last week, on the heels of a tremendous Tourism Industry Conference in Vancouver, I had the honour to be asked to a private dinner with Calin Rovinescu, President & CEO of Air Canada together with industry, education and sector leaders to discuss the BC economy’s challenges and opportunities.  Being able to share the great work of our […]

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Tourism jobs are still front and centre on TV! go2HR is thrilled to tell you that their Global TV campaign promoting tourism jobs has been extended! Until March 17, these ads are on Global BC and BC 1 and the whole campaign is estimated to earn 3.3 million impressions across BC! How do you take […]

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Attending last week’s Tourism Industry Conference in Vancouver, hosted annually by TIABC, it was apparent that our industry has come of age and is definitely being taken seriously. With record attendance, a tremendous line up of speakers and insightful, thought-provoking breakout sessions (many that were standing room only), things felt different. And… the numbers don’t lie.  […]

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Accent Inns Inc. has won the coveted 2019 Employees First Award, presented last night at the BC Tourism Industry Conference Gala. The award is sponsored by go2HR, BC’s tourism human resource association, as part of the 2019 Tourism Industry Awards. The Employees First Award recognizes a British Columbia tourism industry employer who has upheld high […]

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Tsleil-Waututh, Musqueum and Squamish Territory (Vancouver, BC) Members of the BC Regional Tourism Secretariat were present as the Minister of Tourism, Arts & Culture, Lisa Beare unveiled the new strategic framework for tourism in BC at the annual tourism industry conference in Vancouver. “On behalf of the BC Regional Tourism Secretariat, representing each of the […]

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