TOTA News

TOTA News Archives

With our municipal elections having taken place just moments ago I could not help but think about two interesting issues that surround all elections. Most importantly to applaud all of those individuals brave enough to be willing to put their name forward. Realizing the personal attack they will face, the scrutiny and the social media […]

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SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. Nexus BC is offering a one-day classroom course on Oct. 25 in Enderby. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are […]

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Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a desert winery, sensitive landscape, […]

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As noted in last week’s Manic Monday there are a number of ways you can engage with activities in our region taking place over the next couple of months but time is quickly running out on two important opportunities: This Week Tuesday and Wednesday – GSTC Training Biosphere Adhesion / Committed Company – As part […]

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Destination Ambassador, the second course in go2HR’s SuperHost suite, expands on the skills learned in Foundations of Service Quality and empowers participants to contribute to a positive visitor experience of a community. This interactive half-day classroom course is delivered in partnership with local visitor centres, chambers of commerce, and regional tourism associations. Destination Ambassador is […]

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TOTA AGM & Summit Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a […]

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We often hear that stakeholders want to know how to better engage with TOTA and are interested to learn more about our programs. There are numerous stakeholder opportunities at the moment and I thought I would take the time this week to briefly outline many of the programs currently available: Route 97 Guide and Website […]

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Join TIABC and ABLE BC for a free webinar to learn what proportional representation is and why your vote matters this fall. Guest speakers Maria Dobrinskaya and Bill Tieleman will engage in a friendly debate about proportional representation and how it could impact BC’s tourism and hospitality industries. During the 2017 provincial election, the BCNDP […]

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The International Economic Development Council  (IEDC) has recognized TOTA with a major award for its Multi-Year commitment to Destination Managment, Strategy Development and Implementation for regions and cities with populations more than 500,000 from across the globe. The IEDC awarded bronze to TOTA at its Summit in Atlanta for the organization’s long-term commitment to the […]

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After winning North America’s Responsible Tourism Award at the 25th Annual World Travel Awards, the Thompson Okanagan Tourism Association is excited to announce we are a an official nominee for the World’s Responsible Tourism Award 2018.  The World Travel Awards is a renowned global initiative that celebrates distinction and recognizes collective success in the travel and […]

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TOTA AGM & Summit Register Now! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a […]

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go2HR has worked hard over the past 18 months re-developing the former SuperHost and WorldHost programs that have been staples in quality service training for the tourism industry for several decades. These front line customer service training programs have been foundational for our industry and the countless individuals who are charged with welcoming guests every […]

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Employers, register as an exhibitor! This is your opportunity to network, recruit new employees, promote your organization and connect with students and job seekers. For more information about the fair, visit www.okanagan.bc.ca/careerfair. Date: November 4, 2018 Time: 10:30 am – 3:00 pm Venue: Okanagan College – Kelowna Campus Address: 1000 KLO Road, Kelowna Please confirm […]

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The Thompson Okanagan Tourism Association (TOTA) has been awarded North America’s Responsible Tourism Award 2018 at the 25th Annual World Travel Awards. The Awards Gala, which was hosted in Montego Bay this past weekend, is highly regarded as one of the most important hospitality events of the year, with government officials, industry leaders, and international […]

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Congratulations to all of us as we are thrilled to announce that our Association and region has been recognized with another major international award this year. At the 25th Annual World Travel Awards which took place on Saturday, September 22nd in Montego Bay, Jamaica the Thompson Okanagan Tourism Association was this year’s recipient of North […]

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With the Thompson Okanagan Region now certified as a Sustainable Tourism Destination through Biosphere, we have a requirement to continue to measure how our region is doing when it comes to certain aspects of sustainability. As part of this process TOTA together with our Partners at Green Step have designed a very brief 3-minute survey to […]

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BUILDING A RESPONSIBLE AND SUSTAINABLE TOURISM INDUSTRY How Can You Be Involved? Become Part of the Biosphere Community With the Thompson Okanagan Region now certified as a Sustainable Tourism Destination through Biosphere, your tourism organization has the opportunity to also become part of the Biosphere Community. Our goal is to establish collaborative synergies within our […]

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go2HR and the BC Hotel Association are conducting a comprehensive wage survey. This study will provide insights into the average wages for key staff positions in the hotel industry. The survey takes less than 20 minutes to complete and survey participants will receive the results for free in early October. Those who do not participate […]

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Registration is Open! We are proud to announce that this year’s Annual General Meeting & Summit’s theme is “Drive for Sustainability,” and we hope you can join us this year! Located on traditional Syilx territory, Spirit Ridge is devoted to promoting inclusion, reconciliation, and community building. A world-class facility that features a desert winery, sensitive […]

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If you have been following our efforts on Destination Sustainability you will already be well aware that a key pillar of this initiative is Universal Accessibility; particularly as it relates to helping ensure we are creating tourism experiences that can be enjoyed by all visitors including those with ability challenges. To assist us in making […]

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Are you a tourism business owner/operator or general manager interested in getting involved in supporting the next generation of tourism professionals? Mentor a local student team competing in the Thompson Okanagan Regional Winning Pitch competition! The team must develop and pitch a high-level business concept for a product or service that supports this year’s theme. […]

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The Industry Training Authority (ITA) is seeking industry feedback on the Canada-wide Harmonization of the Cook (Professional Cook) trade. If you are currently working in the sector,  are familiar with the apprenticeship system, and have experience sponsoring a Cook Apprentice, the ITA would like to hear your input. For a link to the 3-5 minute […]

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November 2nd will mark one year since the Thompson Okanagan received official certification as one of only 21 Biosphere Destination’s worldwide. Our team’s work and focus on this important file has not stopped since that time. During the ensuing 10 1/2 months we have worked with our Interdepartmental Committee to identify numerous sustainability initiatives taking […]

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The Remarkable Experiences Program is a one-of-a-kind tourism program in Canada presented in partnership with Destination BC and Thompson Okanagan Tourism. It is designed to support BC tourism operators in developing and delivering outstanding, visitor-focused experiences while enhancing their digital and social media marketing efforts. Register Now: Fall 2018 session taking place in Cache Creek/Ashcroft […]

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Like traditional bitters, conversations around employee discipline and termination can be hard to swallow, and for some, may end in heartburn. But managing employee performance doesn’t have to be a painful task if you establish a solid foundation for the employment relationship from the start. Learn effective methods to manage relationships with employees during this […]

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The team at TOTA are very excited to announce that our new site, ThompsonOkanagan.com, will go live today and we look forward to our industry stakeholders and partners taking the time to review this site and provide us feedback. This consumer-facing site has been created, not as a travel website, but rather a medium by […]

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As tourism and hospitality operators, you understand that customer satisfaction leads to positive reviews, brand loyalty, returning clients, and more business through word-of-mouth. Your front-line employees are vital in this process – whether their service meets or exceeds customer expectations impacts your bottom line. SuperHost Foundations of Service Quality is a comprehensive, practical introduction to […]

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