TOTA News

TOTA News Archives

As many of you know it has been a very difficult summer for our colleague, my dear friend, and Chair of the TOTA Board Frank Antoine, his wife Bonnie and the entire family. Several weeks ago, Riel, their 8-month baby boy was admitted into Vancouver’s Children’s Hospital where he was diagnosed with cancer and more […]

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Our research team has been working closely with TELUS Insights for the past 2 1/2 years using aggregated cell tower data to more fully understand visitor volumes and travel patterns into our region. We are very pleased to say their combined efforts have afforded us the ability to receive timely and relevant visitor data that enables us to […]

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go2HR, BC’s tourism human resource association, recently released the BC Tourism Human Resources Strategy 2019. The document covers the industry’s job growth projections up to 2028, workforce challenges facing the industry, and the strategies and activities needed to recruit, retain and train the workers required to meet the labour needs. Click here to download today

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After 17 years at the helm of go2HR, BC’s tourism human resource association, CEO Arlene Keis will be retiring soon, so the organization has begun the search for a new leader. If you, or someone you know, might be interested, please find the job posting here.

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One of the first steps to becoming COR certified is to identify an internal champion who will lead the process for your organization and become a knowledgeable resource about COR. The COR internal auditor is an employee of an organization who completes the auditor training for the purpose of conducting internal COR maintenance audits and […]

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August 5, 2019 Thompson Okanagan Wildfire Update With the summer well underway and hot, dry conditions present across the entire region, the Thompson Okanagan Tourism Association (TOTA) have enacted our Emergency Plans in response to present wildfire activity. There are currently two wildfires of note in the region, including the most recent Eagle Bluff Fire, […]

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Please take a moment to take this Regional Pledge Survey – Your comments are important. All of us have made a choice to live in the Thompson Okanagan for a reason. Some people were born here and have come to appreciate that no matter where else they travel, no matter what exotic location they have explored or […]

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All of us in the tourism industry are well aware that over the past many years there has been tremendous growth in online booking sites. To varying degrees, whether you fully embrace the concept or not, these sites have become one of the mainstream shelves where the industry is able to sell tourism products and services. Most recently we have begun working with the site BookDifferent.com, […]

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July 1st, 2019, Canada’s 152nd birthday and the day that most Canadians across the country take time to celebrate the nation. While this country is not perfect, I have to say that after the extensive travel that I had the opportunity to do over the past year, I have never been more proud of being […]

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Testimonial from TOTA

As we enter the busy summer season, what are you doing to ensure your front-line employees have the proper training to meet – and exceed – customer expectations? It was a year ago when go2HR re-launched the SuperHost suite of customer service training. To-date, close to 5,000 certificates were issued, and more than 510 classroom […]

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You have questions? We have answers. Join go2HR in Kamloops for an Industry HR and Occupational Health and Safety Roundtable on June 12, where you will have the opportunity to lead the discussion. Ask questions about HR practices and workplace health and safety, network with other local tourism employers and hear about their challenges, and […]

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Once again the Canadian travel industry has come together to host our Domestic and International Travel Trade Partners at Rendez-vous Canada held last week in Toronto.  This event has been held across Canada for decades bringing trade operators from around the world, both familiar and new, to meet with Canadian tourism products and destinations from Coast to Coast to Coast. This year, over 620 trade […]

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For Immediate Release 2019TAC0067-001125 June 1, 2019 “The last two summers of unprecedented wildfires were hard on tourism-dependent communities,” said Lisa Beare, Minister of Tourism, Arts and Culture. “We know that one of the biggest challenges the industry faced was getting accurate, up-to-date information to visitors. This year, we’re helping the tourism sector prepare to […]

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For Immediate Release May 31, 2019 Sylix/Okanagan Territory (Kelowna, BC) Thompson Okanagan Tourism Association (TOTA) and the Cariboo Chilcotin Coast Tourism Association (CCCTA) signed a Memorandum of Understanding (MOU) during Tourism Week in British Columbia. The MOU recommits a coordinated and collaborative approach in promoting growth and development of tourism on the Gold Rush Trail. […]

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Last week, I had the honour to attend and represent the Thompson Okanagan Tourism Association (TOTA) at the 64th Meeting of the United Nations World Tourism Organization (UNWTO) Regional Commission for the Americas in Guatemala. This meeting unites tourism ministers and organizational leaders from North, Central, and South America, and it was a pleasure to […]

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The May Long Weekend always feels like the start of the summer Tourism Season in the Thompson Okanagan. Many attractions and activities open up after the long winter and we start to see vegetable and fruit stands coming to life along with other roadside vendors, food trucks,  farmers markets, and more. Everywhere you can feel the […]

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The Thompson Okanagan Tourism Association, in partnership with Fairview Mountain Golf Club, is thrilled to invite you to their 28th Annual Golf Tournament on Wednesday, August 28th, 2019 at Fairview Mountain Golf Club in Oliver, BC.  Online Registration coming soon! Fairview Mountain Golf Club is an award-winning course, often included as one of the best […]

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Are you or do you know a youth aged 14 – 18? Shuswap Tourism and South Shuswap Chamber of Commerce is offering Destination Ambassador on May 25 at a reduced rate of $45.00 per person. Sign up today! Date: May 25, 2019 Time: 8:30 am – 12:30 pm Venue: South Shuswap Library Address: 2425 Golf […]

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ConnexionsFrancophones.ca is a virtual job fair to connect skilled professionals with potential employers in various sectors. These 150 professionals come from all around the world and have already obtained their unique identification number (CUI) or confirmation of permanent residency (CPR) from the Canadian government. They all possess the qualifications recognized in their respective fields in […]

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Every day the momentum for building a Responsible Sustainable Tourism Industry continues to expand and we are very pleased to announce that our partners at GreenStep Solutions have launched Sustainable Tourism 2030. This initiative,10 years in the making, will continue to assist the tourism industry with guidance and support in understanding how they are measuring […]

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SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This one-day course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.For more information about Foundations […]

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On behalf of the TOTA Board of Directors and our staff and management, we wish to thank the Minister of Citizen’s Services, the Honorable Jinny Sims who joined us in Kelowna last Friday at our TOTA office to formally announce our recent receipt of a Rural Dividend Grant. These funds from this grant will be […]

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