Big White Ski Resort Ltd. Announcement
From President & CEO Peter Plimmer
Big White Ski Resort Ltd. Announces Operational Closing as of 3:30pm PDT, Monday March 16
I would like to take this opportunity to address those in our community at Big White Ski Resort, throughout the Okanagan Valley and the Province of British Columbia to share the following update.
After careful consideration and discussions with our Senior Leadership team, the Ministry of Health, Interior Health, the Kelowna International Airport, the Thompson Okanagan Tourism Association, local doctors, health professionals, colleagues in the industry, and the Canada West Ski Areas Association, the last six hours have made it clear that no matter what procedures we put in place, we cannot guarantee the safety of our staff, guests and residents while adhering to the mandatory reduction of group gatherings recommended by the BC Health Minister Adrian Dix and Provincial Health Officer Bonnie Henry with regards to the COVID-19 pandemic.
Therefore, as of 3:30pm today, Monday March 16 the following operations at Big White Ski Resort will cease operations for the remainder of the 2019/2020 ski season; Ski lift operations, Elevation Spa, Big White Ski & Board School, The Kids Centre, The Black Forest Day Lodge, The Westridge Warming Hut and other operations by Big White Ski Resort Ltd. Some independently food & beverage establishments including the Market, are scheduled to remain open as of this writing. We are offering adjusted hours for the following operations; Rental Shop returns will be accepted until Tuesday March 17, 8am-4pm, The Woods 11am-5pm concession window only, Clocktower Coffee 7am-3pm, Happy Valley Cafeteria 11am-5pm, Village Shuttle normal operating hours until Friday, Gondola 7:30am-5pm Tuesday through Friday.
The well-being of our guests, staff and residents is my family’s top priority. This concern extends beyond the boundaries of the home we call Big White Ski Resort and into the greater Okanagan region. As a Canadian family owned and operated resort, we feel it is our duty to reduce the potential spread of COVID-19 among the families and staff who share the mountain we all love. While risk level remains low for many, we want to protect those most vulnerable in these uncertain times. The most effective way we can do this, and help flatten the curve in Canada is to close our doors for the remainder of the season.
With more than 6,000 people currently residing in the resort, this will take some time and incredible effort to organize the systematic departure from the resort. In an effort to avoid crowding and congestion, as we help guide our guests and team members off the mountain, we ask that you follow the instructions, and those of the businesses that can assist, by referring to www.bigwhite.com
Central Reservations and our customer service teams will be working tirelessly to help our resort guests adjust their travel bookings so they can return home safely. Our room and property divisions will remain open to service the guests we have in-resort with existing reservations. We expect heavy call volume over the coming days as we work to accommodate travel changes, and we ask that guests exercise patience as our teams do their best to respond quickly and effectively. The reservation teams can be reached at 250-765-8888.
I will be leading our team throughout our resort closure, and sincerely thank you for your patience and understanding. Travel safely, thank you for visiting our Resort and we wish you all the best as the world handles the COVID-19 pandemic.
BIG WHITE SKI RESORT LTD.
President and CEO