Manic Monday – In BC, we are not just Hosts… we are Superhosts!

Midnight Musings from our CEO

go2HR has worked hard over the past 18 months re-developing the former SuperHost and WorldHost programs that have been staples in quality service training for the tourism industry for several decades. These front line customer service training programs have been foundational for our industry and the countless individuals who are charged with welcoming guests every day around the province.

While the basis of customer service training ultimately does not change, the delivery of how the information is presented definitely does and go2HR recognized the need to streamline and modernize the course content into the new SuperHost classroom and online training.

TOTA is pleased to announce that it’s now recognized as a SuperHost Training Provider for the Thompson Okanagan region and we are actively working toward ensuring several members of our team become Certified SuperHost Instructors. We look forward to working with stakeholders around the region to facilitate the SuperHost Foundations of Service Quality course for their employees as well as offering classroom sessions at the TOTA office. Updates on dates and how to book your sessions will be forthcoming on totabc.org

Based on the feedback from participants since the program launch, SuperHost is a resounding success.

We encourage you to contact us at industry@totabc.com to find out more and set up training for your team. We are all hosts in our day to day lives, be it at home or at work, so why be just hosts when we can be all be SuperHosts!

 

A Few Highlights from this Week’s News Centre…

Registration is well underway for this years TOTA AGM and Summit taking place November 13th and 14th in Osoyoos. Our line up of speakers are outstanding including Keynote Randy Durband, CEO of the Global Sustainable Tourism Council who will bring an International perspective on tourism issues worldwide! (read more). Transportation concerns continue to grow in many our rural communities as Greyhound services begin to shut down however a number of entrepreneurs are stepping up to fill this void including Tastefull Excursions based in Kamloops (read more). As we continue to see growth in the regional Indigenous tourism products and services we are very excited to announce the launch of Moccasin Trails and their Paddle Trip down the South Thompson River, for more information go to (read more).

Read all of this week’s News Centre stories at news.totabc.org

Keep following and contributing to TOTA’s Facebook and Twitter sites throughout the week; send us your stories, photos, events and remarkable experiences. Make sure the industry knows what is happening around our region.  Be sure to use #route97 and #explorebc when posting your tourism shots and stories.

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